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Charlotte Carpet Installation Articles

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Angie's List In The Press

Charlotte Carpet Installers Reviews

A
"The entire new carpet experience was fast and easy. From the original selection process to measuring the rooms to the istallation - everything went really well. The selection of brands, styles and colors is extensive but not too overwhelming. After my initial selection, I decided to consider another style. Brought home the samples to live with them for a day or so before my final decision. Once made, we ordered it and scheduled the intallation. On installation day, the (very professional and courteous) associates showed up on time and ready to get started. Their attention to detail was amazing! Once complete, they left my home cleaner than when they arrived.
I had previously used (2012)
Charlotte Carpet Installers Provider Name Locked
and Tile to install natural stone in my den and patio. That was a very complex installation that turned out beautifully!
"
A
"Owner kept every appointment on time. He called several times to update me on the status of my carpet. And the installers were neat and worked hard and fast. Highly recommend!
"
A
"
Charlotte Carpet Installers Provider Name Locked
showed up on time, was professional, and pleasant dealing with the chaos of three children and two dogs who were constantly getting in the way! He was great to work with. I would HIGHLY recommend hiring him for any project!


"
F
"At the end of the summer, my family picked out carpet pattern and color and scheduled a measurement for final quote and ordering. The sales person was great - came out to our house on time and prepared his quote quickly. So far - all great!
When I returned 90 days later to pay for the carpet and schedule installation, I was told my house would have to be measured again because the salesperson I met with earlier was terrible, no longer worked with them, and they couldn't stand behind any of the work he had done.
They wanted to schedule ANOTHER measurement (houses don't grow, do they?) and saw no reason why I should think this was an inconvenience - i.e., absolutely no compensation for my time (another measurement would mean missing another two hours of work).
I was also VERY turned off that they would disparage a previous employee. It was not at all professional and it gave me great pause that they wouldn't stand behind their work.

"
D
"The sales experience was good. The installers did not replace the closet doors properly and when we called them, they did not take responsibility. We had to pay someone else to correct it. The
Charlotte Carpet Installers Provider Name Locked
was advertised as Karastan which is a good brand, but after installed it was very hard to push a vacume cleaner over it even with the vacume set at a high level. When we complained,
Charlotte Carpet Installers Provider Name Locked
said don't use the "beater" on the vacume cleaner. Most vacume cleaners do not clean carpet well without the "beater."
"
A
"
Charlotte Carpet Installers Provider Name Locked
is amazing to work with he goes above and beyond. He installed hardwoods in my dining room, hallway, den, foyer and powder room 7 years ago. We added hardwood in our kitchen and you could not tell that they weren't installed at the same time! He is a true craftsmen:) the ceramic in our laundry room is perfect:) the hardwood in our hallway and bedroom are gorgeous! Again
Charlotte Carpet Installers Provider Name Locked
is great:) Carpet looks great, the installers were wonderful :) will write a review about quality of carpet after I have lived with it for a while. It has a 20 year warranty which I am counting on:)
"
A
"From the salesperson to the installers, what an incredibly great experience. Everything went smoothly, on time, on budget and wow what a great crew.
Would recommend Empire to everyone!
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A
"We worked with
Charlotte Carpet Installers Provider Name Locked
at
Charlotte Carpet Installers Provider Name Locked
to replace the flooring in a new home we purchased. She was patient with me as I tried to make a decision and even ordered additional carpet samples from her reps to find carpet that fit what we were looking for. Also, I was able to make an appointment to have the house measured for flooring, etc. during the home inspection since that is the only time I could get in the house prior to closing. Additionally, they were able to install the carpet and vinyl on a Sunday since that is the only day we had to install between the painters and the movers. It went so smoothly, they accommodated all of our needs and at a great price! We are hoping to install engineered wood flooring downstairs soon and plan to use
Charlotte Carpet Installers Provider Name Locked
for that job as well.
"
A
"
Charlotte Carpet Installers Provider Name Locked
and
Charlotte Carpet Installers Provider Name Locked
made the process very easy. They brought samples of carpet for me to choose from, measured my rooms and provided me with a very reasonable quote. The installation was completed in one day and included clean up and removal of the old carpet. I am very pleased with the carpet - it has given my condo an uplift and fresh feel. Only one minor negative- the installers were a bit careless with my belongings. A piece of furniture suffered minor damage and a table lamp had to be superglued back together. When I discussed these issues with
Charlotte Carpet Installers Provider Name Locked
she was very responsive and said they would be addressed with the installation crew.
I hope to remodel my kitchen next spring.
Charlotte Carpet Installers Provider Name Locked
and
Charlotte Carpet Installers Provider Name Locked
have already made great suggestions for doing so on a modest budget. I look forward to working with them again!
"
C
"The initial installation in June went well. They came when they said they would, took 2 days to remove old and install both hardwood and carpeting, and cleaned up after themselves. The office staff phoned a couple of times both days to check on progress and my satisfaction. The installers were friendly and answered most of my questions (they failed to get back to me on a question about using my vacuum beater bar on the carpet, and I had to phone the company to get an answer). BUT...in September, 2013, a little more than 2 months after the installation, one of the wooden thresholds failed, coming unglued from the floor. I didn't realize that it was loose, and it broke when I stepped on it, creating a fall hazard. I was also concerned that the carpet would come undone from the tack strip and have to be restretched.
Called
Charlotte Carpet Installers Provider Name Locked
of
Charlotte Carpet Installers Provider Name Locked
on Monday, September 16, and we agreed that a worker would come between 8 and 10 a.m. on Friday, September 20. 10:00 came and went without any communication from the company or the workers (the local office had phoned several times during the June installation to check on progress and satisfaction). I phoned at noon to inquire about reasons for the delay and spoke to a woman who took my information and said she would call back. Nearly 2 hours passed without a call back, so at 1:45 p.m. I again phoned to inquire about the status of my repair. Excuses were given: the workers had "just" called in with car trouble (at 2 p.m.??); the office staff had "just" gotten the email with my noon inquiry. "Would I be available for another day?" I declined having another day of my life stuck at the house all day waiting for them to come. I had rearranged my entire day and couldn't leave my house; couldn't even get in the shower in case they showed up.
The lack of communication is an issue for me. I know things crop up last minute, but the company should at least communicate with me so I know what is going on. Maybe it is because they will not be paid for this transaction that they were less concerned with my satisfaction, but, as I told the office rep, customer service is EVERYTHING! After I insisted that they keep their promise to come today, they located a worker to do the repair. He was due "any time."
Office staffer
Charlotte Carpet Installers Provider Name Locked
phoned at 4 p.m. and promised that a repair person would be available by 5:30 p.m. The staff member assured me the worker had my phone number and would call if there was a delay. At 7 p.m. no worker had come or called, so I phoned the toll-free number; they couldn't assist me. I called the local
Charlotte Carpet Installers Provider Name Locked
number again and left a message for a supervisor to call me. As of 7 p.m., I have waited 11 hours for what would be a 30 minute repair. As of 8 p.m., no phone call from a supervisor, and no repair. I have wasted all day waiting on this company to fix what they didn't install right. I will be phoning the main office on Monday and filing a complaint with them and perhaps the Better Business Bureau of
Charlotte Carpet Installers Provider Name Locked
.
The installation is good, but the customer service afterward leaves much to be desired. Buyer beware.

UPDATE: 9/21/13 Received a call from the manager of the
Charlotte Carpet Installers Provider Name Locked
office around noon today inquiring if I had received a call from the installer this morning. No call from anyone since 4 p.m. yesterday. Manager
Charlotte Carpet Installers Provider Name Locked
apologized profusely and said he was out of the office yesterday. I told him I would delay calling Atlanta until I saw how the local office resolved my issue. Then about 2 p.m., the installer called with excuses about why he didn't come when scheduled; his story didn't match that of
Charlotte Carpet Installers Provider Name Locked
's yesterday, and I called him on it. He wanted to come today, but I am not available until Monday afternoon, as I had told them all day yesterday. Appointment set for 4-5 p.m. Monday. Will update this review either way after that time frame.
"

All Carpet Installers in Charlotte, NC

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings Join Angie's List Now!
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Carolina Remodeling Services

2104 Bluestone Ct
Waxhaw, NC

CAROLINA STONE & TILE LLC

3051 S LEGACY PARK BLVD
Fort Mill, SC

Carpet & Flooring Liquidators

4902 Wilkinson Blvd.
Gastonia, NC

CARPET & INTERIORS

668 ALBRIGHT RD
Rock Hill, SC

CARPET & RUG SUPER STORE

701 Concord Pkwy N
Concord, NC

Carpet & Rug Superstore

931 N Polk St
Pineville, NC

CARPET & RUG SUPERSTORE

1111 CHERRY RD
Rock Hill, SC

CARPET & TILE GALLERY

4436 SOUTH BLVD
Charlotte, NC

Carpet 2 Go and More

7671 Northwoods Boulevard Suite100B
North Charleston, SC

CARPET CONNECTION

1216 S MAIN ST
Kannapolis, NC

Carpet Cuts LLC

P.O. Box 470652
Charlotte, NC

CARPET DEALS & MORE

1103 LINCOLNTON RD
Salisbury, NC

CARPET DISCOUNT WAREHOUSE

6100 E INDEPENDENCE BLVD
Charlotte, NC

Carpet Dyenamics Of Charlotte

9400 S Tryon St AA7
Charlotte, NC

CARPET FASHIONS OF CHARLOTTE

6313 E INDEPENDENCE BLVD
Charlotte, NC

CARPET MAX

11409 CAROLINA PL PKWY
Pineville, NC

Carpet One Floor & Home

2757 E ozark ave
Gastonia, NC

CARPET ONE-PAWLEY'S ISLAND

52 CAPERS WAY
Pawleys Island, SC

Carpet Pros Inc

15105 John J Delaney Dr
Charlotte, NC

CARPET QUEEN

811 W INNES ST
Salisbury, NC