Charlotte Auto Sales

CHARLOTTE, NC

1,096

Auto Sales are in Charlotte

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"The battery on this vehicle recently died (again) after leaving it in our garage for about 1 week and we called Mercedes Roadside Assistance to get a new battery. To make a very long story short, we were informed by

Charlotte Auto Sales Provider Name Locked

(the Service Manager) that

would not honor or support the written warranty we had received from

Imports. Apparently they have decided (arbitrarily) that they (

) would refuse to provide the warranty service that we were promised (in Writing) by

Imports and they claim that they are not obligated to do so since they purchased the dealership in 2009. Needless to say, we do not agree that they are not obligated to honor this written agreement and we will probably end up pursuing this matter in court if they continue to claim no responsibility.

,serif;">Please see the following quote taken directly from the

's corporate web site on May 26, 2011: <

Imports has been acquired by the

Automotive Group of

, NC.

Imports has been renamed:

. The

tradition of excellent customer care in both sales and service is being built upon with the great

tradition. The Mercedes-Benz heritage of excellence in automotive engineering and performance is enhanced by the

tradition of providing the ultimate ownership experience."

> In this posting on their own corporate web site, the company (HMOC) itself states that it acquired

Imports, which directly contradicts the response they have provided to Angie's List. It seems that

is ready and willing to state that they acquired

Imports and that "The

tradition of excellent customer care in both sales and service is being built upon with the great

tradition" (again from their web site) when it suits them and to disclaim this fact when it does not suit them. I have a written commitment from

Imports, on

Imports letterhead and signed by their then General Manager, not a "handshake" or "verbal agreement". I am happy to provide a copy of this agreement to the Angie's List for your review and documentation. Also, it would seem that HMOC, would by their own logic and description, not honor any warranty or service work that was provided by

Imports or MB USA on new MB vehicles that were purchased from

Imports the month before they acquired

Imports. I doubt that this is in fact a business practice HMOC pursued following their purchase of

Imports. This appears to be a very clear case of HMOC speaking out of both sides of their mouths at the same time, and publicly stating one thing only to deny it privately when it requires them to do the right thing. Rather than rely on contorted, legalistic and misleading statements to back out of a written commitment they should not hesitate to honor, they should "conduct their business through core values of respect and dignity", as they claim to in their response. The "

legal business aspects" of their position regarding our situation appear to be anything but

, or perhaps even legal.

,serif;">

"Excellent experience from start to finish. Very professional salesman, no phony gimmicks or sales tricks. Negotiations were respectful and direct. I plan to take this car for maintenance, even though I live in

. These folks seem genuinely interested in quality service."

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Charlotte Car Sales Articles

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Charlotte Auto Sales Reviews

"They had done an excellent job. They took the time to listen to my chief complaint. They said it would take several hours I said no problem to in fact take their time. I was in no rush at all for them to get it done. They called me to let me know that my PCV Valve had collapsed and needed to be repaired and that this was causing my car to hiccup. Then I had told them about how my hand was shaking on my steering wheel, Mr.

informed me that it could be that my tires needed to be balanced and they would test drive it. While they test drove my I had forgotten to tell them about the pulsation in my brakes when I had pushed on them if I was traveling at a fast speed and suddenly had to step on them. Mr.

informed me that he would have it looked at for me. He, called me back and told me that it was due to my rotors not being turned down from where I had bought this vehicle at. The whole team in the service department is professional, polite and courteous also. I would definitely do business with them again. They are very detailed in their work."

"This was a very smooth purchase. I knew what car I wanted when I emailed through cars.com.

was very prompt in replying that he had the car at a price that I was willing to pay. Everyone we dealt with in the dealership was very nice and professional."

"I have been a

owner since 1991 and the service you receive from them after the sale is just as professional and courteous as the experience that you get with the sale. They are professional and kind and they will call you ahead of time to tell you what the estimate would be. They are so timely and courteous. We have had 7 vehicles with them and have never had a complaint with the sales team or service department or the cars themselves."

"Though I did not end up purchasing a car from

I did have a very favorable experience.

was very helpful, informative, professional and pro-active with helping me find the right vehicle for my needs. I would highly recommend him and

in general to anyone I know who is shopping for a new vehicle."

"They were all wonderful and we had the best experience with them. They were extremely sincere, honest and gave us the best deal possible. If there is any problem with the car I would always go to them. "

"They told me when I purchased my last car not to worry about the mileage. That is a flat out lie. When I brought it back they told me that in the end that means that if your vehicle is worth more than the residual it will make up for the mileage loss. Because of the lie from the first time I went in it cost me a couple grand the second time I went in. The service is good. Their service center has good hours. I have been pleased with the service areas help."

"We called the dealership about a pre-owned Nissan Pathfinder their website indicated they had in stock. Arranged to come in and test-drive the car. We were greeted at reception and met with the General Manager,

Porter, who is just an awesome guy. We drove the car and decided to buy it. Mr.

said to come back a couple hours later so they could get it cleaned up and get the paperwork ready. We came back that afternoon, signed the paperwork, wrote a check, and drove the car away. It was as painless and seamless a car-buying experience as you could ever imagine. We understand that

dealerships - of any kind - are the benchmark for customer service, and that was certainly the case with our experience. In fact, after a poor experience with attempting to buy a car from

Subaru, we called Mr.

for advice. Turns out,

has a Subaru dealership in Chapel Hill. They had the car we wanted and Mr.

arranged everything again. We couldn't be more pleased, impressed or delighted with Mr.

and

Auto Sales in general. "

"This is a wonderful group of people there is no high pressure. This is a high end auto and have had no problems at all. When you go in for normal upkeep they are very thorough."

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