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He told us his pricing for the mowing and weed wacking was $40 per time Or $45 if we wanted the beds weeded each time. He told us it was a good deal to go with the weeding. We chose $40 for the remainder of the season as we were doing major plantings in all our beds in the fall and it was wiser to wait till spring 2014 for the $45 per mow with weeding, when plantings were completed.
We also agreed to how snow removal worked and pricing for the season ahead. We followed up with an email to
After the intial mow. We thought he had mowed two more times but he was NOT with the crew that came so we assumed he was not with the crews as they did their maintenance. We then never saw him again, were never billed, he never called us, just stopped in Sept . Some crew came to the house two times after the initial mow, we assumed it was
Finally we called
We missed his one call back. He left a message saying that he came one time and the following two times his crew came by and the lawn looked mowed so he didnt do anything. (that was back in Sept) He just plain stopped coming and never alerted us to anything and never returned. His only message back was reallly cryptic . We have no explanation for who did these 2 subsequent mows back in Sept. and clearly called him back with a stunned response in hearing what he shared in his message. We have called back no less than 5 times to try to reach him to go over this isue and resume services. He has not returned our calls. We were asking him why he didnt call us if this were not as he and we had arranged or understood,. We had no way to know that whoever mowed our lawn was not his crew. We didnt know him or his crew well enough to have any ability to identify a crew as they were working. It was the oddest thing we had every heard his denial that it was his crew that did the two subsequent mows.
The initial meeting was good with
Anyway, we have left alot of times for
We don't have a landscape company that might have done this during that time frame. We had only one company under agreement and that was
Left word for him to resume all services as arranged and to move forward as we were pleased with the work, but didnt know what had happened to him. Why had he stopped in Sept. and never told us he did so??. He has not tried us back, no other messages. We don't know
From our perspective,Communication is an art and businesses that don't have this as a skill can clearly result in situations like this one. Attitude is so much of what makes a business's success.
Alot of time was spent in our
I could go on about the level of service. The best evidence, however, was that my neighbor hired them a week after he saw their work on my yard. I highly recommend
We would recommend
All of the work had to be executed in the middle of the city of Boston, which complicated matters. However,
Wikworks continues to maintain the garden and I plan to continue to work with them in the future. I would not hesitate to recommend them for any garden or landscaping job!"
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