Boston Home Security Companies

"Overall bad experience. The installation was very good, the technician was polite and we had no trouble with that local aspect. However, after the sale and installation was complete it was a nightmare. It was so difficult getting any help with billing, changing settings or anything else that we finally stopped arming the system a year or so before we ...more sold. To add insult to injury - they charge one year's service in advance and wouldn't refund when we sold and didn't even cancel the service so now that I've received the coming year's bill I finally know that it was never cancelled! They claim to have called me but I cancelled the phone a year ago. Allover a nightmare that cost me $405 on service for a house I don't own!!!!!!!!!"

"I chose because of the low fee (vs. $25/mo). When first contacted, they responded quickly and set me up for service. A month later I called about a concern. They never called back. I called again a month later. Again they didn't call back. Then I sent a letter but didn't receive a reply for weeks. Eventually they called and said ...more letter was mis-delivered and they just received it. My biggest concern is that my alarm went off by accident at least 4 times on different days and I never received a call. This

me to believe our house was not being monitored, although we were hooked up and paying for service. I lost confidence in the company due to this. When I spoke with someone about another concern (the instant mode on the alarm system wasn't working anymore) they told me I didn't need that feature and that they sometimes tell customers that this feature doesn't work! Found out recently my system has 15 second delay before triggering call center.

never told me."