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I made a list of questions and we went down the list one by one. the computer do what I want rather than vice versa. I know what to do if the computer won't start, how to print a screen view, to schedule regular virus protection scans and avoid setting up 2 types of scans that cancel each other out. I now know that the computer memory is big enough to handle whatever task comes up.
I'm already starting a list of questions for the next time.
In general his response time has been extremely fast. My only complaint is that I had to wait a few days to get help with one issue during the holidays. The nerve, right?
He's honest, professional and a great communicator. Go for it!
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