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Bathtub Refinishing reviews in Boston
Shoddy installation, late, rude, and disrespectful of client's time.
After determining that my out of date rental property bathroom needed a
facelift, I decided to investigate my options. The awful reviews of Bath
Fitters and its Home Depot equivalents scared me sufficiently to start digging
more. The lack of bad reviews (at least any I could find) for
Liners warranted a call. This was my first mistake. T
The slick sales followed—we agreed on what I thought was a fair price
(“premium” bath liner and shower surround for $2900 installed, and “guaranteed
for life.”) Since this is a rental unit, the delivery and installation window
was very limited, and I made this clear from the outset. I was told that the
install date would be within 2-3 weeks of ordering, and unfortunately the onus
was left on me to chase people down to get an install date on the calendar. We
finally agreed on a date, I made arrangements to be late for work—when the
installer didn’t show up as scheduled, I called and was told that the
appointment was for the following day. I know for a FACT that was not the case,
as I had an important meeting scheduled for that day, but I gave them the
benefit of doubt, and agreed for an install on the following day (between 8am
As someone who is always respectful of others time, I arrived at the unit at
7:45am, and waited patiently. At 8:30 am, I received a call from the installer
who told me he would be there at 10am. One hour late. Actually, one day and one
hour late. I called the president of the company, who decided that raising his
voice at me was the appropriate response. I ultimately adjusted my schedule,
and waited for the late installer to arrive. I came back at around 6pm to drop
off the final check, and was disappointed by the half-assed clean up job. It
took about 30 minutes of work on my part to clean the silicone dust all over
the floors and walls. I decided to let that go.
What was totally unacceptable, however, was the quality of the install itself,
which was shoddy. The soap dish appeared to be half finished, and was sagging
precariously. The soap dispenser the company had agreed to install was poorly
installed, and as a result, collapsed into the tub, breaking and causing a
bigger mess. I called, and was told someone would be there at 9am the following
Saturday morning. 9am to me means 9am, so I was somewhat irritated to get a
text message from the president of the company at 8:59am, saying “installer will
be there at 9:30.” I called and explained how unprofessional and disrespectful
of my time that was, but he didn’t really care. In fact, he suggested that I
not do business with him again, and then hung up on me. And yes, this is the
owner of the company. And he does not have to worry about me doing business
with him again.
Ultimately, it took me four separate days to get this installed to the promised
specifications. The entire experience was awful. The shoddy quality of the soap
dish installation calls into question the overall install—my biggest concern is
that these bozos won’t be in business a year from now. I don't know how they
can, with a President who thinks that hanging up on clients is good business
development, and an installer who can't show up on time...ever.
The only things that I was a little disappointed about were that there were a few spots were the new glaze seemed to have little divets and also when the worker left he must have ripped a hole in the trash bag and he dragged the white paint dust from the sanding all over the carpet stairs in our apartment building, all five flights:( I guess I could have called back and asked them to clean it, but since he had already left it seemed silly to have them come back just to clean the stairs. I was just hoping from a professionalism standpoint he would have checked and made sure that he had cleaned up after himself.
But the tub looks great and the guy was really nice and helpful even though he left a mess in the stairwell.
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All Bathtub Refinishers in Boston, MA
North Oxford, MA
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