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D
"The service took several visits to finalize. The first visit they assessed the situation and the second visit they installed a new part. This was a " install of a new ice maker. They did the install incorrectly - the water feed hose into the unit was left pinched against the back wall of the freezer rather than emptying into the ice tray, resulting in water spraying and freezing all over the unit. This is the second time we have had issues with . In 2013 they attempted to repair our dishwasher, which took three visits, highlighted by bumbling incompetency of the "technician" who was unable to accurately read the codes given off by the unit, requiring multiple visits and ordering multiple parts. This company does not maintain a highly professional staff, do not return calls as they promise to do, and I do not recommend them at all.

-Annette G.

A
" was great. We found a refridgerator we wanted at a large high-end appliance store which would charge us $80 for delivery and old fridge" removal We shopped around and found the same fridge at a national dept store, cheaper but still with a delivery/haul away charge. A neighbor suggested we check out , which is just down the street from us. The service was excellent. They spent time with us in the store to make sure they could get exactly the same fridge. They answered our many questions, and double checked the fridge dimensions to make sure it would fit in our space. Best of all, they beat everyone else's price by a significant amount, and delivery/haul away were free (at least in our neighborhood). The delivery went smooth -- we had a bit of a mix-up on the arrival time, but they came right away when I called to check on it, and the delivery guys were great. . . polite, professional and efficient. They were very careful about not banging doors or walls or scratching the kitchen floor when installing the new or removing the old. They completely set up the new fridge, including removing all of the packing material from the inside and adjusting the door height. I would definitely buy appliances again from - great experience, and it also feels good to support a local business.

-Dan G.

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Local Articles in Boston

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Small Appliances and Kitchen Gadgets

Small appliances play a big role in our daily lives. When shopping for microwave ovens, vacuums, toasters, mixers and more, choose appliances that fit your need and budget. When it comes to repairs, compare the cost of fixing to the cost of replacing the item.

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Appliance Repair - Large, Appliance Repair - Small, Appliance Sales

If you're preparing for a holiday or other event that requires a lot of home-cooking, take time in the weeks before the event to ensure that your major appliances are operating efficiently and will be able to handle the job. Here are five tips.

Angie's List
Appliance Repair - Large, Appliance Repair - Small, Appliance Sales

What's the secret to keeping your appliances alive and running over the ages? "Use your appliances regularly and read your manual," says one appliance repair expert.

Angie's Answers

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Personal opinion but I will not buy another front load washing machine again.  They simply do not clean clothes as well as the old agitator style washers do.  In the summer when I am hot and sweaty I have to wash shirts at least twice, sometimes up to four times to get the stink out.  Also, while they may save water per load washed, they run a lot longer.  My old washing machine took about 20 minutes to wash a load of clothes.  The front loader takes about an hour.  What it saves on water it more than makes up for in electricity I'm sure running three times as long.  Our front loader has not leaked but it doesn't do the job for my clothes.  Maybe someone sitting in an office all day has fewer problems having to rewash clothes.

 

As for appliance brand recommendations I have no particular favorites.  They all seem to be disposable these days, often costing as much to repair as to replace.  Samsung has made some good appliances as of late I've heard a lot of good reviews about from customers.  I've got a customer who bought a Kenmore refrigerator when they built the house.  The ice maker has gone out and the replacement part isn't any better since it's a known defect according to the appliance repairman they had look at it.  It was just past the warranty so they didn't pay for another part to be installed that was going to fail again.  Since Kenmore is made by other companies I'm sure they aren't the only one with this problem.  We live in a disposable society.  I look at how well it works, the warranty and cost and weigh the last two of those after kicking out the ones with bad reviews on that model.

 

Todd Shell

Todd's Home Services

San Antonio, TX

?

Depends a lot on your current configuration. Rough numbers, $4-7,000 for the generator including autostart and automatic load transfer circuit box and master breakers (usually all come on the generator).

Installation (with pad already inplace and gas hookup - about $500-1000.

Electrical about $800 minimum, to maybe $2500. The $800 will get you a simple transfer switch installation but if you want some household circuits to run on the generator but others not, depending on how your current wiring is run, can run to $2000 to pull existing circuits to a new panel.

The problem is that all circuits that are going to be on the generator, unless you are planning to carry the entire household load, have to go to a separate circuit breaker panel which is fed off the automatic transfer switch, so they get power from either the power company or the generator, depending on which is providing power at the moment. That means the circuits running off either source have to be disconnected from your current breaker box, extended (commonly) over to the new box, and hooked up. All other circuits stay on your current breaker box, to run only off the public power when it is on. If the generator is large enough capactiy for your entire house load of course it costs more, but this circuit termination point moving is not needed, so electrical work drops way off to basically a connection box with the transfer switch.

A couple of words of advice - pay attention to weather protection, fire barrier between the unit and the house (including issues of overhead decks that can catch fire), automatic fire shutoff/suppression, and trickle charging from house power to generator battery. Also read CAREFULLY your power comopany rules on generator installation (commonly requires their signoff), any code restrictions on generators and noise in your area, and if your insurance rate will go up. (It definitely does if you have a fuel tank, I don't know if it does with natural gas-fired generators.)

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Welcome to the world of Google ! Google this search phrase - dual fuel downdraft convection oven range

You will find a number of brands that make dual-fuel ranges with convection oven - Jenn-air of course, and GE, Bosch, Kitchenaid, Maytag, LG, Samsung, Wolf, Frigidaire, Thermador, Viking all sellin the US. Almost all major brands make this a dual-fuel convection oven range - find model(s) you like, then start checking with local vendors to see who sells them locally - the big home improvement box stores and Sears, Best Buy for starts.

However, the bad news - according to an article I found, only Jenn-Air still makes downdraft stovetops, although I did find one blog notation about a person buying a European Viking with downdraft. Basically the fan capability in downdraft ranges is just not enough to capture the odors and grease and steam coming off a cooktop, so the other brands all dripped it and recommend an over-stove powered vent hood. Most downdraft units had about a 1/10HP fan that pulled about 300 cfm - the same as a modern bathroom fan,, when to actually cause a reverse (downward) airflow over a range requires more like 1000 cfm or more causing a downward airflow of about 10-20 mph - which would make for a little private windstorm around your stove. People also found they did not like the reduced oven size to accomodate the fan unit.

Thermador and Dacor and probably others make behind the range vent units that stick up a foot or two and pull some of the fumes from the rangetop, though reviews say their performance is iffy and basically only affects the rear burners.

My recommendation - go with an overhead vent hood and eliminate the greasy buildup and high humidity in the kitchen that go with downdraft ranges - you will also pay about half a much as for a Jenn-Air downdraft unit.

 

Appliance Store reviews in Boston

A

Rating
The whole experience was much better than expected. I got Ace Appliance's information from the Fisher & Paykel website as one of a handful of local authorized F&P repair providers. The first one I called could not come out for about a week. I called Ace and called me back within 30 minutes and could be there that ...More day. was on time, professional and curtious. He knew the machine well, analyzed it and quickly diagnosed the problem. He estimated that the cost for parts would be pretty high and that I should probably consider replacing it entirely. I decided to repair it and promptly ordered the parts, called me as soon as they were in and even offered to come on a Saturday. He completed the repair in less time than originally thought and at a lower cost than originally estimated.
- Don M.
A

Rating
and are true professionals with the highest integrity. They work was thorough, complete and at the highest technical level. They first rate technicians and individuals.
- Gordon U.
C

Rating
has a beautiful show room and a great selection. I've heard really good things about the store, but, unfortunately, my salesperson really turned me off the experience. Once my sale went through, he was very difficult to reach regarding product and delivery questions. I had to leave several messages over three days before ...More hearing back from him, though he had told me that he would email me that first day with the requested details. However, everyone else I spoke to (other sales people, customer service) was pleasant to deal with.
- Ellen R.
B

Rating
The service inside the shop was good - not too long of a wait. They are well organized. The salesman was able to answer all of my questions. He did try to talk me out of the smaller 'fridge for some reason, although it cost almost as much as the larger one (I bought one of each).

The delivery was a problem, however. The first time, ...More they didn't arrive during the window they scheduled - they were hours late, although they did phone in the morning to let me know. Since they only deliver M-F, this was quite inconvenient as I had to take a day off work. They only deilvered one of my items, however, and hadn't told me this in advance. If I'd known, I would have delated delivery of both so I would only have to take one day off.

The second refridgerator was delivered about a month later (!), without much of an explanation.

They took away the old machines.
- Elizabeth C.
F

Rating
After explaining at length to the salesperson that my apartment was on the fifth floor and being assured it was no problem and no extra fees applied, the delivery people showed up, were surly, and then announced they would not install the machine I had ordered and would not carry it up the stairs without extra charge. I called ...More , the owner, got him on the phone and explained what had been told me. He said the salesperson should never have offered me the free delivery and refused to honor it. (Note that I had bought an entire suite of appliances from two years before, a fact he acknowledged in refusing to back what his salesperson said.) hung up on me twice during our conversations and had his delivery people leave the premises without telling me he was giving up. and his people were both rude and unprofessional. BTW, they told me they could NOT install the machine in question -- that it was not possible. Within a week, AAA Appliance in JP installed the machine, did it promptly and politely, and at a cheaper price. Avoid at all costs.
- SCOTT P.
A

Rating
Excellent response by . I spoke with " " I was requesting a quote to have a dishwasher installed, and although we did not purchase it there, he responded promptly to my call and was extremely helpful in what the procedure would be, and gave me a quote whereas, some others I called either did ...More not call back or would not give me an approximate cost. I will definitely consider purchase in future, because the service is extremely important. Thank you, " "
- THERESA G.
A

Rating
The sales representatives were friendly and honest (I worked mostly with ), checking on any questions I asked that they didn't know the answers to. I did not feel rushed through the decision process. The selection of washers and dryers was adequate. Delivery was well-done, though having to take the whole day off work because ...More they could not specify a delivery time was inconvenient.
- Sara M.
C

Rating
The salesman was excellent and knowledgeable, and it was delivered during the first minute of the delivery window. We had a problem with hooking up the dryer and called about the problem, which was not fixed with the usual trouble shooting tips in the manual. The service tech was unavailable due to a medical emergency, so we waited a few days. Finally ...More he had a to call us, and said he was too busy to come out, but gave us a few more ideas of what to try. When none of those things worked, he figured that there was a defective part, and ordered it, still not having come to look at the dryer, but gave us one last thing to try. This last tip ended up working, but caused a fire. We called and left a message saying that the dryer worked, but asked for the tech to come inspect due to the fire. After a week of leaving messages, we started using the dryer. After many weeks, we got a call asking if we needed the part. We said no, but would like the tech to call us. He has not.
- KARIN O.

Appliance Stores in Boston

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A 2 Z Tech Services

81 John Street
Newton

AAA Appliances

769 Centre St
Jamaica Plain

ACE APPLIANCES REPAIR

53 DEAN ST
Norwood

Affordable Appliance

PO Box 1288
Randolph

AMER ADDING MACHINE CO

355 CONGRESS ST
Boston

American Appliance

314 River St
Waltham

Appel Electric Co Inc

P.O. Box 838
Stoughton

ApplianceOne, Mattress & HDTV

548 Washington St
Hanover

AUDIO CONCEPTS

90 COMMONWEALTH AVE
Attleboro Falls

BEACH SALES

80 VFW PKWY
Revere

BLACK MAGIC CHIMNEY SWEEPS

21 NEW ST
Cambridge

BLUE HILL RADIO & APPLIANCES

1898 CENTRE ST
West Roxbury

BOSTON APPLIANCE

60 Cummings Pk
Woburn

Boston Building Resources

100 Terrace St
Boston

Boston Standard Co

77 Park St
Boston

Bright Appliance New & Used

136 Great Rd
Acton

City Appliance Service

316 Belgrade Ave
Roslindale

Cleanairheat

2699 Royal Windsor Drive, Mississauga, ON, L5J 4N1

Dell Appliance Service

147 Highland Ave
Somerville

DENNIS KITCHENS & CABINETRY

334 Washington St Ste 1
Norwell

DrinkFromTheRock.com

7181 Eagles Perch Dr

EAGLE APPLIANCE

73 LIVERPOOL ST
Boston

EDGEWORTH APPLIANCE CO

26 WATTS ST
Malden

Eurostoves

45 Enon St
Beverly

Family Refrigeration

807 Washington St.
Boston

First Call Appliance

667 Bedford St.
Whitman

Garment Machinery Company, Inc.

220 Reservoir Street Suite 20
Needham

Geek Squad - Best Buy

700 Providence Hwy
Dedham

Geek Squad - Best Buy

401 PARK DR
Boston

Geek Squad - Best Buy

41 COMMERCE WAY
Seekonk

Geek Squad - Best Buy

14 ALLSTATE RD
Boston

Geek Squad - Best Buy

100 CAMBRIDGESIDE PL
Cambridge

Geek Squad - Best Buy

2 GALLERIA MALL DR
Taunton

Geek Squad - Best Buy

290 S BROADWAY

Geek Squad - Best Buy

33 ORCHARD HILL PARK DR
Leominster

Geek Squad - Best Buy

7 NEPONSET ST
Worcester

Geek Squad - Best Buy

769 DONALD LYNCH BLVD
Marlborough

Geek Squad - Best Buy

208 Fortune Blvd
Milford

Geek Squad - Best Buy

84 Middlesex Turnpike
Burlington

Geek Squad - Best Buy

228 Colony Place Rd
Plymouth

Geek Squad - Best Buy

70 Worcester Providence Tpke
Millbury

Geek Squad - Best Buy

280 School St
Mansfield

Grillman Fireplace & Patio

613 Turnpike St
South Easton

Harrison Refrigeration and Appliances

4262 Washington St
Roslindale

HARRISON SUPPLY CO

1011 HARRISON AVE
Boston

HOME DEPOT

85 MAIN ST
Tewksbury

HOME DEPOT

5 ALLSTATE RD
Boston

HOME DEPOT

177 WILLARD ST
Quincy

Home Depot Inc

1415 Providence Hwy B
Norwood

HubCharge

231 Forest Street

HUGO'S OF MELROSE

424 MAIN ST
Melrose

iFixRobot

572 Boston Road Suite 4
Billerica

Jay Moody LLC

40 Albert Dr
Leominster

KINGS APPLIANCE SVC CO

27 PERRIN ST
Boston

KITCHEN CENTER FRAMINGHAM INC

1 EDGELL RD
Framingham

L&T Contractors

14 Springdale Ave
Dover

La-Z-Boy Furniture Galleries

701 Technology Center Dr
Stoughton

LARRY'S HOME & GARDEN CTR

12 WAVERLY ST
Framingham

Lincoln Air Conditioning and Equipment Company

319R North Main Street
Middleton

Linkerone Kitchen Appliances

419 Lynn Fells Pkwy
Saugus

LOWE'S

306 PROVIDENCE HWY
Dedham

Lowes

15 Commerce Way
Woburn

M & M APPLIANCE

53 FREEPORT ST
Boston

M F REYNOLDS INC

125 E ALBION ST
Medford

Marissa Nicola Interiors INC

49 Edward Street
Medford

MONIQUE'S BATH SHOWROOM

123 N BEACON ST
Watertown

Nationwide Lifts of Mass

231 Woburn St
Wilmington

NETR Inc

165A New Boston St
Woburn

NEW ENGLAND APPLIANCE

165 WOOD ROAD
Braintree

Norfolk Kitchen and Bath

981 Morton St
Boston

NORTHSHORE KITCHENS PLUS INC

100 Cummings Center
Beverly

O'Connor Hardware & Rental

446 Boston Rd
Billerica

OFFICE APPLIANCE CO

355 CONGRESS ST
Boston

Paul's Gas and Applicance Installations

15 King Arthur Rd
North Easton

Poirier Sales & Service

1015 Washington St
Norwood

R ROCKFORD SALES & SVC

1011 Fellsway
Medford

Rocky's Supreme Cleaning

1011 Fellsway
Medford

Sears

290 Providence Hwy
Dedham

SIMON'S

8 SUMMER ST
Franklin

South Shore Vacuum

22 Quincy Ave
Braintree

SOZIO APPLIANCES

1170 WILLIAM T MORRISSEY BLVD
Boston

The Home Depot

1100 Newport Ave
Attleboro

Trethewey Brothers INC

4280 Washington St
Roslindale

Wayfair LLC

4 Copley Pl Ste 700
Boston

Yale Appliance + Lighting

296 Freeport St
Boston

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