Boston Appliance Repair Experts

in Boston, MA

510
Appliance Repair Experts are
in Boston

209
Appliance Repair Experts in Boston
are top rated

A
Rated by
david A.
"In both cases, the home office was a pleasure to work with. They were professional and punctual . The tech was on time, pleasant to work with, and was sure to show me his work at each" step of the process. I ordered the new parts, scheduled the seervice, and had it executes. I love working with this company because the tech will call you an hour before he arrives. This means I
;t have to sit around waiting for them
A
Rated by
John D.
"
called as he said he would to let me know he was on his way. Showed up on time and ready to go to work. Diagnosed the problem and had the parts to make the" repairs. While there he cleaned the exhaust grate and removed the frost that had built up in the freezer.
knows Sub Zeros inside and out making our 20 year old refrigerator work like new again!
B
Rated by
Leo V.
"Called them and explained what model dishwasher I had and what the problem was. When the repairman came he mentioned he wasn't informed of that and had to make another trip out" which I wasn't too happy about. However, he did come back and was very professional and fixed the dishwasher the same day.

Boston Appliance Repair Articles

Appliance Repair reviews in Boston

A

Rating
I called on Thursday and they were out Friday Morning. Two technicians came and had the oven fixed in under an hour. They went so far as to look at the fridge and saw a lightbulb out and replaced free of charge. They were both very porfessional. We have a dog and they were both very considerate of the dog and had a spare treat for him. We will use
Boston Appliance Repair Experts Provider Name Locked
again in the future.
- Julia T.
F

Rating
I would be extremely cautious about hiring these guys. They were brought in by my leasing company to fix my broken dryer, and I came home that night to find my iPad and $200 Beats headphones stolen. No other signs of forced entry in the apartment.
Boston Appliance Repair Experts Provider Name Locked
was the repairman on site so I'd make a point of ensuring he is not allowed at your residence.
Boston Appliance Repair Experts Provider Name Locked
the manager was also unresponsive and unconcerned when we alerted him of the theft.
- Mark C.
D

Rating
After two days I never received any call back. Two days
later, I called the company and finally received a call from the repairman the
next day. He told me that the circuit boards were back ordered from Maytag and
he would try to get one locally, but it may take until late March or early
April to get a circuit board.
I called a few local appliance repair shops, not from Angie’s
list, and both had the correct circuit board in staock. Plus I found four
distributors on the internet that had the circuit board in stock. I made an
appointment with one of the non Angies list repair shops. The gentleman came
over the next day, installed the new circuit board. The dryer works fine now.
I called
Boston Appliance Repair Experts Provider Name Locked
to cancel
my appointment because nobody ever contacted me. The dispatcher said that she
did call me. I checked both my cell phone and my home phone and there were
no messages left for me.
Bottom &
Boston Appliance Repair Experts Provider Name Locked
should
work on their communication issues. As someone stated in another review, they
were prompt to respond on the first call but are lacking in follow up. If they
have a dispatcher or an office person, it should not be that difficult to call
customers back with a status. And If I can find a part on the internet, why can’t
they.


- Richard M.
A

Rating
The whole experience was much better than expected. I got Ace Appliance's information from the Fisher & Paykel website as one of a handful of local authorized F&P repair providers. The first one I called could not come out for about a week. I called Ace and
Boston Appliance Repair Experts Provider Name Locked
called me back within 30 minutes and could be there that day.
Boston Appliance Repair Experts Provider Name Locked
was on time, professional and curtious. He knew the machine well, analyzed it and quickly diagnosed the problem. He estimated that the cost for parts would be pretty high and that I should probably consider replacing it entirely. I decided to repair it and
Boston Appliance Repair Experts Provider Name Locked
promptly ordered the parts, called me as soon as they were in and even offered to come on a Saturday. He completed the repair in less time than originally thought and at a lower cost than originally estimated.
- Don M.
F

Rating
Terrible!
I had a horrendous experience with them last week.
They gave me a 3 hour window to wait for them last Wednesday, between 11am and
2pm. So I arranged my schedule to be home for 3 hours in the middle of the
day. No problem, it was worth it to me to get the dishwasher
fixed.

I spoke to the dispatcher at length and gave him my
name and address, and the make and model of my dishwasher, and I told him what I
needed. I bought the appliances from them, and they installed my refrigerator,
dishwasher, microwave and my oven. They also sent a repair person earlier this
year to my home to replace the igniter on my oven. They had me in their
system! Despite all of this, the dispatcher gave the repair person an address
in Roslindale that does not even exist. I live in West
Boston Appliance Repair Experts Provider Name Locked
, where they came
twice before to deliver and install my appliances and to make a repair earlier
this year.

The repairman called me at home and I have him my
correct address. He came by at five minutes to 2pm, and after 5 minutes he told
me I needed a spring on the dishwasher door. I knew this already. He said he
would have to order the part, and I would have to block off yet again a 3 hour
window to wait for them. He said the dispatcher did not tell him what was wrong
with my dishwasher.

At this point I got on the phone with the
dispatcher and he claimed that I gave him the wrong address and my phone did not
work (the same phone I was calling him on and the one his dispatcher called me
on twice that day)! Then he started calling me "sweetie", "honey" and "little
lady"! At that point I used some choice words and hung up on him. I was
outraged!

The repairman said he would have the owner call
me. He told me that the dispatcher had "problems". This was last week, and I
still have not heard from the owner. No apology for getting my address wrong,
my phone number wrong, not sending the repairman with the correct part in the
first place, and for his dispatcher talking to me in a patronizing manner (after
we spent over $10,000 with them on appliances for our kitchen over 10 years
ago)! To add insult to injury, when I called the dispatcher, he had the wrong
make and model noted for my dishwasher (the one they had sold me and installed -
incorrectly, for me in the first place).

Needless to say, I am done with them. I am a very
reasonable woman, and as a small business owner I understand the need for good
customer service. They are terrible!
- ANNE Y.
A

Rating
The repairman showed up on Saturday, knew exactly what the problem was and fixed it. He was courteous and respectful and on time. I have used Boston Appliance for the last 13 years for all of my major appliance repairs.
- Cindy V.
A

Rating
Wonderful education on the care of high end appliances and what the owner can do to maintain all appliances. Also recommended a warranty product for the Sub-Zero as any work or part replacement would exceed the cost of the warranty. Indepth knowledge on all appliances and smart thinking about approriate service and use of warranty.
- Ellen G.

All Appliance Repair Experts in Boston, MA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

WEYMOUTH APPLIANCE

53 CLEMATIS AVE
Weymouth

Whitco Sales Inc

140 Main St
Spencer

Wilkins

7 Bellemore Dr

Woodacre Fuel and HVAC

13 Eaton Ct
Wellesley Hills

Worcester Appliance Repair

10 Chestnut St
Worcester

World Climate Services

175 McClennan Highway
Boston

Wyman's Stove Services

232 Pierce St.
Leominster

Yale Appliance & Lighting

296 Freeport St
Boston

Zeolla Plumbing & Heating

80 Pearl St
Stoughton

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