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I first called Bill's Concrete (Bill wood timber retaining wall with a concrete wall and to add some additional drainage to the yard. He came out and looked at the wall, yet didn't want to give an estimate until I had an engineering report/diagram from one of his friends he recommended. I called the engineer who came out and looked at the retaining wall and water run-off. After paying the engineer and getting a "signed" diagram, I called Bill to return for an estimate. He suggested we wait until the spring. In April of this year (2011), I called Bill to come do an estimate. He again came out, but said he didn't do retaining walls in the spring or summer and that if I could wait until late autumn or winter he would be able to do it at a lower price.
I decided to wait and call him again in November. In late October before I called Bill, I received a message from
I felt bad for
Anyway, after paying one of Bill's friends for an engineering diagram I didn't/don't need and wasting 18 months with his unprofessional approach to his business, I will start looking for someone who is dependable and reliable."
He originally said the entire project should take 3 full days if the rain would hold off. It ended up taking almost 3 weeks to complete due to it raining almost every day for 3 solid weeks. He showed up almost every day, even on weekends to try and get done whatever he possibly could in spite of the bad weather and never once complained. He called to touch base with me on a daily basis to let me know what had been done and where things stood. He catered to every request I had and made a few project changes and never changed his original price he quoted me. For example, he wasn't satisfied with the quality of soil in my front yard and was afraid the sod/bushes might not grow well in it so he brought in several loads of topsoil to ensure the grass and bushes would grow well. He even reset my mailbox for me as a favor at the end of the project even though that was not part of the bid. He was a pleasure to work with and took tremendous pride in doing an excellent job. The end result was stunning and you could tell his years of experience really paid off in the finished work! we've had a couple of hard rains and there's been no more water in the basement. The french drain and excavation work he did worked perfectly. The newly soded yard and circular driveway looks terrific and I've had several neighbors already compliment me on how great the driveway and yard look.
I would highly reccomend Banks to anyone needing excavaiton, concrete driveway/walkway or sod work!
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