Birmingham Air Duct Cleaners
Reviews for Birmingham Air Duct Cleaners
Service performed - Technician inspected my furnace. Then moved onto the duct cleaning. After the second vent he paused to tell me that the allergy issues(the reason we wanted our vents cleaned) were most likely not related to out ductwork, because the ducts appeared to be quite clean already. Even still, he completed the job.
Communication - This turned out to be a moderately messy job. He had to work in every room of the house, and left a little bit of dust under each vent(not much, but enough to need to vacuum). The dust and mess itself is not the problem. It's that I ended up having to scramble ahead of the technician to cover up and/or move furniture and bedding before he made it to each area. Now that I know how it's done, I can understand the level of mess to expect, but I didn't know that ahead of time and it was a surprise which is why I was scrambling to cover things and not get in his way. I think some proactive communication could have given me the
Availability - No weekends - had to re-arrange my work schedule to accommodate
Level of professionalism - For the most part the technician was professional, but a few items were slightly off-putting. First the air and vacuum lines were slightly short and required the him to move his car into my carport so that they could reach everywhere in the house. Seems odd that the equipment brought was not sufficient to perform the job without extraneous configuration. Lastly, a couple of times, the technician placed some of his dirty equipment on the furniture and the bed. I would expect the dirty equipment to stay on the floor, and preferably on a drop cloth. To be fair, the tech was slightly flustered, having previously explained that normally the vent cleaning is a 2 person job, but that he could handle it himself just fine. I think this raised the stress level and probably
Overall, it was a decent experience and worth the $$, but could have been a little less stressful and a little more professional. I already have a contract with another service provider for regular HVAC maintenance(I purchased this big deal for the vent cleaning), so I likely won't be using Freedom again, but I'm glad I had this service performed and the issues experienced would not prevent me from doing the same in the future.