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Baltimore Window Replacement Articles
Window Replacement reviews in Baltimore
The employees who performed the estimate, measurement, installation and follow-up were all very friendly, helpful, professional and courteous.
all my options. They were very patient & thorough.
The order was placed & the material arrived earlier than
I expected. The installation went very smoothly. Before they left they made
sure that everything was cleaned up.
I highly recommend them & would certainly hire them
We sign the contract and paid the deposit. After the 3 days grace period passed, we where contacted by the company to set up measurements. One of their specialists came by and measured our windows. So far so good. About 4 weeks later, we where told that the windows arrived and asked to set up 2 days for installation. So we did. Up until this point, everything went very smooth and we were very pleased with our decision.
A couple of days before the scheduled date, it rained significantly but on the first scheduled day, there was no rain. my wife and I took time off from work (we need to give one week notice) to wait for the installers to come those 2 days. Around 10-11AM, when nobody showed up, we called Prestige to find out what happens. We were told that the job had to be re-scheduled due to weather conditions (the rain from the days before). We were upset that nobody bothered to call us and let us know. They appologized and promissed to finish the sned enough people to finish the entire job on one day. When they came that day, three people showed up around 10AM and when they realized what their up against, they told us there
Anyway, I could go on and on about this.
Bottom line, we like the windows now, but there is no way in h*** I would go through this again...
My only gripe comes with the sales rep who also was knowledgeable, but maybe not the best communicator? I live in a homeowners association community and our exterior windows are required to be a specific color. If you come into my home it is obvious the interior windows have to be white. All of the trim in my home is white.
To add insult to injury, the owner tried to make me feel as though he was doing me a favor by pointing out that I could get a tax credit by donating the windows to a non profit. I chose not to accept delivery of the first set of windows because I had not place to store them while we waited for that non profit to show up. I do hope they found a good home.
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- Window InstallersRenewal By AndersenMember Price$40 $400VIEW
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