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"The quality of the equipment is fine. The problem I had was the agreement was to run the icemaker line from ths sink to the rifrderator via the crawlspace. I showed" him the crawlspace entrance. But he changed the plan without asking and ran the line by cutting through all my kitchen cupboards - about 12 - 12 feet. He also did not clean up so there was sawdust in all the cupboards and the dishes had to be washed.

-GREGORY S.

A
" came in and and evaluated our current water conditioning system. They determined due to age and rusty components that we needed a new water" system. We made another appointment for the installation and it was done in a very timely manner. Now we have great tasting water!

-TRACY B.

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Local Articles in Baltimore

3 tips to select the best water treatment

Don't overpay for the wrong water treatment system. One highly rated provider offers some tips to help you choose the right system for your home.

Water softener control unit

Water Softeners

Even if your tap water comes from a reservoir, chances are it previously passed through underground caverns where it absorbed mineral deposits. Water with a high concentration of minerals is referred to as "hard" water. It's safe to drink but can harm your plumbing and appliances.

refrigerator provides soft drinking water

Which water softener salt is best for your system?

glass of water
Water Softeners

Most people know they have hard water by the residue left on their dishes or shower head.

tub water faucet

When buying a water softener or descaler, you have a few choices. Here's what you need to know about the different systems.

kitchen sink faucet dripping water (Photo by Eldon Lindsay)

Water quality testing provides access to a clean and safe water supply, which is crucial for your family's health.

Angie's Answers

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I actually just replaced my Pelican Natursoft "water softener" with an more-traditional ion exchange model.  I used the natursoft for a little over 4 years, and I can say it worked as advertised.  When remodeling a while back we decided to get a tankless water heater.  All the documentation indicated that hard water with the tankless heater is a no go.  We had to do somehting, but since I'm lazy (didn't want to deal with the salt or plumbing in a drain) and my wife didn't like soft water, the salt-free model looked attractive.  I too was somewhat skeptical, but the reviews I found looked good, and I know enough about the science of nucleation (I was a material science major in college) to know that what they said made sense, so I bought one.

 

One thing needs to be made clear - the natursoft system is NOT a water softener!  It contains a media which nucleates some disolved metalic salts out of solution.  These crystals, once formed, remain in the water, and still react with oils, detergents, etc. in the same manner as the disolved salts.  They also continue to form scale wherever water is allowed to evaporate, such as faucet nozels and shower heads. In fact, it's possible that evaporative scaling was even worse than before we installed the system.

 

Importantly, however, once in crystaline form, these salts do not stick to pipes, or in my case, heat-exchangers.  My tankless heater has a sensor to indicate when it needs to be descaled, and the manual indicates that for my water hardness and hot water use I should have had to descale approximately every 6 months.  In four years with the natursoft the descaleing indicator has never gone off.  For further evidence, when I installed my new softener a few weeks ago, I had to cut sections from the copper pipe on both the inlet and outlet side of the natursoft.  Both sections of pipe were installed at the same time as the natursoft, but while the pipe on the inlet side was green and rough on the inside, the outlet pipe looked and felt like new.

 

As such, if you want or need a salt-free system for some reason (low-sodium diet for blood pressure, don't like the feel of soft water, can't easily plumb a drain into the softener location, or can't carry heavy bags of salt to the softener), then I can unequivocably recommend the natursoft.  If, like my wife and I today, you want soft water, that feels soft on your skin, creates less soap scum, rinses cleaner in the dishwasher, etc., then the natursoft probably isn't for you.

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I bought a home with a 9 year old Kinetico in it in 1989. With our family of 6 the Kinetico used 1/2 the salt of two other brands we owned in previous homes, even though the water was harder in the home with the Kinetico non-electric system. When I sold the home in 1993, the buyer insisted I leave them the Kinetico. I bought a new one for my new home, my family grew to 8 and now after 21 years, it has only needed one repair (new resin) 5 years ago.

To answer your question...Kinetico would be a "Mercedes" while others carry the "yugo's." Kinetico offers many models to meet the needs of all families. The single tank Essential unit works well in homes with no iron and 1 or 2 people. Like other single tank systems, it can't provide soft water to your home while it regenerates. However, the Essential only takes 15 minutes to regenerate where electric units might take hours from start to finish. It also carries a full 5 year warranty on all parts. Other systems typically exclude the most important parts after only 1-3 years. All single tank softener can and will occasionally run out of soft water. (laundry day)

The Twin resin tank Kinetico models have several advantages like...5 yr warranty on Signature and Premier models have a 10 year warranty on all parts. So with the twins, you get better water, have virtually unlimited capacity, use less salt, are quiet, use soft water to clean themselves, use no electricity, have no clocks, batteries or computers to ever repair or reset. Power outages & surges have no effect on them. Having a Kinetico sold me on their value. Ask your dealer about renting one, so you can try before you buy. 

P.M. Kalamazoo

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Water Softener Companies in Baltimore

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1~866~PLUMBER

406 Tollgate Road

Abend Plumbing And Heating LLC

407 Bon Air Ave
Brooklyn

Accel Plumbing and Heating

14029 Monticello Dr
Cooksville

Alexander Plumbing Services Inc

53 Crocus Ct
Conowingo

All Trades Building and Construction LLC

PO Box 765 Fort Meade
Hanover

Alpha Plumbing

8813 Fort Smallwood Rd
Pasadena

Ambassador Services Inc

10330 S Dolfield Rd
Owings Mills

Baltimore Water Treatment Inc

4 Nashua Ct, Ste 6
Baltimore

Bamford Plumbing & Heating Inc

6800 Martin Ave
Dundalk

Ben Franklin Plumbing LLC

4219 Hanover Pike Ste 1A
Manchester

Benjamin Franklin Plumbing

2600 Forest Glen Rd
Silver Spring

Benjamin Franklin Plumbing

2702 Back Acre Cir
Mount Airy

BENJAMIN FRANKLIN PLUMBING

Box 580
Jarrettsville

Berkey Water Hawaii

68-1158 Mamalahoa Hwy

BGE Home

1409 Tangier Dr
Baltimore

Blue Dot Services - 8554

125 Industry Ln
Forest Hill

Bogan's Plumbing / PlumbCrazy

1302 Continental Dr
Abingdon

Brad4Cad LLC

5657 Utrecht Rd
Baltimore

Bruce H. Gallup, Inc.

1616 Providence Rd
Towson

Bruce Solomon Plumbing, Heating & Air

12452 Owings Mills Blvd
Reisterstown

Buddy Boy Inc

3821 Ady Rd
Street

Capital Comfort LLC

14740 Flint Lee Rd.

Chesapeake Plumbing Inc

8259 Baltimore Annapolis Blvd
Pasadena

Clear Line Plumbing

245 Point To Point SQ
Bel Air

Cobra Plumbing Services

PO Box 591
Abingdon

Cooper Restoration & Remodeling. LLC

2017 Bloomingdale Rd.
Queenstown

Culligan of Maryland

441 Defense Hwy
Annapolis

DIRZUWEIT & SONS BUILDERS INC

1646 WHITEFORD RD
Darlington

Donald S Watts Co

3150 Baltimore Blvd
Finksburg

DrinkFromTheRock.com

7181 Eagles Perch Dr

FDR Construction

263 Cape St John rd
Annapolis

Glenwood Kitchen & Bath LLC

P.O. Box 247
Glenwood

Greer Water Works Inc.

6869 Archibald Drive
Glen Burnie

Hague Quality Water of Maryland

814 E College Pkwy
Annapolis

HBKK Construction

4157 Mountain Road
Pasadena

HOMETOWN PLUMBING SVCES INC

PO BOX 254
Havre De Grace

Hometown Repair and Remodel

3644 Hineline Rd
Baltimore

Householder Contractor Services LLC

415 Valley Meadow Cir
Reisterstown

James A Wheat & Sons Inc

7834 Beechcraft Ave
Gaithersburg

Jamison Caulking, Sealants & Services LLC

11308 Old Hopkins Rd
Clarksville

JBL Brothers

3521 Hiss Ave
Parkville

JOSEPH HEIL CO. INC.

8177 MISSION RD
Jessup

JPG Plumbing Services, Inc.

8260 Patuxent Range Rd Ste H
Jessup

KASTNER PLUMBING & HEATING INC

12630 FREDERICK RD
West Friendship

L J Butler Plumbing

5862 Bel Air Rd
Baltimore

Len The Plumber

1552 Ridgely St
Baltimore

Lessner Services

PO Box 272
Glyndon

M A Cashman Plumbing & Heating

8515 Green Spring Ct
Ellicott City

MAYES PLUMBING & HEATING

638 CECIL AVE
Millersville

McAllister Plumbing Inc

600 Sandy Rdg Dr
Glen Burnie

Mermaid Water Maryland

8176 A Telegraph Rd
Severn

Metcalf Plumbing Service, LLC

4811 Leeds Avenue
Halethorpe

Michael & Son Svc Inc

5740 General Washington Dr

Mid Atlantic Water Services

14 Hudson St
Annapolis

Mr Rooter Plumbing & Heating

3701 Commerce Dr
Baltimore

O'Brian's Plumbing & Heating

2 Barnstable
Owings Mills

Petro Home Services

8900 Citation Rd
Essex

R & G Water Systems Inc

3102 Main St.
Manchester

R.Z. Electric LLC

7 Easter Ct
Owings Mills

Shadow industries inc

825 eastern blvd

Sila Heating & Air Conditioning

9330 Fraser Avenue
Silver Spring

SpecWorx LLC

7105 Lindale Woods Ave
Glen Burnie

Stang Plumbing

7820 Airpark Rd
Gaithersburg

TAPP WATER SYSTEMS

4600 MOUNTAIN RD
Pasadena

THE DRAIN BUSTERS

PO Box 4486
Annapolis

TODD ENVIRONMENTAL ASSOCIATES INC

2813 BEL AIR RD
Fallston

Van Sant Plumbing and Heating

2701 Back Acre Cir
Mount Airy

VKB Kitchen & Bath

6955 Oakland Mills Rd
Columbia

W WEDMORE PLUMBING

9707 REDWING DR
Perry Hall

WRF & Son Plumbing & Heating Inc

15 N Main St
Mount Airy

Zero handyman Services

4346 Shamrock Ave
Baltimore

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