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Baltimore Home Remodeling Articles
Home Remodeling reviews in Baltimore
The second complaint involves my personal house. I needed my old back door replaced with a new door and some plastering of my kitchen ceiling. My concern is with the door. The new door was custom made by myself – a space was cut and a window inserted and a dog door space was cut but the door not inserted. I was given an estimate (5-24-2013) which I approved. When the workers came (7-25-2013), the previous door was removed and the new door placed. I was in the next room about 30 ft. away. While installing the new door I was told that they wouldn't be able to get the door in perfectly and there
would still be small gaps from the frame. I expected that and it was not a problem. After the door was hung they offered to put in the dog door, install the latch for the window (unfortunately it was put on backwards), and install the door knob and dead bolt without extra charges, which was much appreciated.
When they finished the job, I looked at the inside of the door and everything looked good. I signed the form and the workers left. However, later that day I saw the outside of the door. There was a hammer hole in the upper right corner. Despite being in the next room, no one told me or showed me what happened. I emailed the company and was told I would have to pay to have it fixed. I refused to pay for the repair. I was told that someone would stop by to look at and 'fix' the hole. The same men came back (7-30-2013) and put wood putty in the hole. They told me to wait a couple of days and then I would have to prime and paint the door myself. Since wood putty usually needs to be sanded I asked them when they would come back to sand it and make sure it dried flush with the door. I was told they didn't need to do that. At no time was there ever an apology from the
workers or company. After the wood putty was allowed to dry it contracted leaving an indentation. The surface is rough and needs to be sanded. I tried to contact the company by phone (twice) but my calls were not returned. Over the past 6-8 months I tried email contact (3-4 times). I was actually told that fixing the damage they caused to my door was a 'favor' done by their
company. I am requesting that the door be replaced (I will purchase the door) with all the customization as well as painting. Or, repair the damage created by their workers so that no one can tell there was any damage in addition to returning the money spent on the door ($289).
His crew spent most of the summer on an incredibly detailed effort to make these repairs. Diligent, unwilling to cut corners, honest,
We spent a fortune fixing the wall, but have not had any water come in despite major subsequent thunderstorms with driving rain which would otherwise have had water come into the house.
We trust no one else to do our work. We are now getting the rest of the work that needed to be done evaluated by
I live in a 100 year old row home in the settlement in the area of the fire escape and there were too many unknown issues for us to settle on a contract to accomplish the work.
Although he could not do this job, I was very impressed by his professionalism, helpfulness and sincerity, and would be happy to call him again for future jobs.
HOWEVER, the bathroom was a completely different story. We had been warned that some surfaces might not come clean and that was true of the tub and sink. There was very little effort put into cleaning the shower door track, so it was still filthy. The floor behind the toilet did not appear to have been touched, nor did the edges of the floor. The toilet was still very discolored and there was urine on the wall next to the toilet. The grout on the tile floor also did not appear to have been touched. The room smelled marginally better.
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