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It all started when my neighbor had a flood in her basement due to the hot water heater bursting. Home Pro was sent out by her insurance company. They did the estimate and it was then sent to the insurance company. They approved the repairs and the work was started. It was estimated to be completed in a month. To this day, it has not been finished.
They stripped the basement to the bare bones. Shortly after that, my neighbor was told that a french drain would be more benificial to help drain any water that might flood in the future. She never signed any papers but she, upon the foreman's direction, agreed with him. They started that work. However, that is where it ends. They never came back to fix the problem, they took her paperwork "to make copies for her" but never gave them back. We are now in the process of trying to get those copies to help her get the job done. They received at least one payment of over $2600.00 from the insurance company based on the first estimate. They then submitted a second contract to the insurance company for the additional work that was an additional $12,000.00 from the first estimate. The second contract was dated Nov 2013, 3 months after the projected estimation of the original repairs from the initial contract! My neighbor is elderly and one of the sweetest people I know. I am not going to let her get railroaded, or anyone else.
Keep in mind, this company has at least 2 names:
The estimate was for an HVAC replacement, and the research I had done indicated it fell well within the realm of reasonability for the house size, etc. Costs lined up to what I had seen, and I was really impressed with
Unfortunately, the units needed to be ordered. But
The day of the install,
The work was completed within about 5 hours, and before
I would absolutely without reservation recommend
I offered my spot a block and a half away but that was not good enough. I offered the
Just let it be known, if you live in the city, where parking is always tight after 5 pm, you may not want to rely on this company to actually make the service call and should probably contact another company and not waste your time.
I can say this much about
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