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Home Warranty Companies to Avoid


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Baltimore Home Warranty Companies from people just like you.

" took a month and four separate visits by three different techs to determine that my clothes dryer was broken. Each time, the tech noted that" significant repairs were necessary (a new motor) and that would need to determine if they waned to pay for the expensive repair, or have the unit replaced. Prior to each visit, told me that they would follow up with me on the day the tech was scheduled to be at my house. On each of the four occasions, failed to return calls regarding my clothes dryer claim when they failed to contact me within a few days - I always had to be the one calling them back to get a status update. In addition, I had escalated this issue to the supervisor level since I wasn't getting any answers and it was taking so long. Supervisor was very rude, unsympathetic, and gave me the sense that she had no idea what was going on with my case despite the fact that she told me she had spoken directly with service tech. Her facts were inconsistent with what I observed during the tech visits, and what the general customer service reps read to me from their own internal notes. I got the sense from her statements and demeanor that her only priority was to deny the claim. All three service techs stated that the dryer had significant issues and was not functioning correctly, but kept reverting to a line of questioning and statements with me that appeared to be scripted in a manner to deny a claim. Ultimately, after a month, four separate visits, and numerous followup calls initiated by me, the dryer was deemed too expensive to repair and they offered me a new unit. 's professionalism, timing, and process is completely unacceptable. If purchasing a house in the future, I suggest you never negotiate for a home warranty, and instead seek other concessions as is awful to deal with.


"We have used this warranty company for a few years and have found it to be great for our tenants. They don't have to pay for anything up front and can schedule" everything on their own time. Their service providers have been pretty good so far. We recently had our furnace go up and our washer and dryer and they immediately offered the reimbursement amount. Granted it is not the full amount to replace the system, but I knew that going into it. Overall, this is a great product especially for our needs and their customer service and promptness has been phenomenal.

-Anne S.

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Local Articles in Baltimore

What's Included in a Good Home Warranty?

What separates a good home warranty from a bad one?

brick house, neighborhood, street

Home Warranties

Year after year home warranty companies have topped the Angie's List most complained about category list, with nearly half of member reports in this category rating these companies unfavorably. The key to being satisfied with a home warranty is understanding how they work, what they cover and how much repairs are going to cost you.

Home warranties can provide you with peace of mind, but they can also be a headache if you don't do your homework. Understand your home warranty and read it through before you are in the need to use it.

Home warranties are a good option if you're buying a previously lived-in home, provided you understand what you're purchasing. Warranties aren’t designed to act as insurance to protect homeowners from loss.

brick home on a hill with fresh landscaping

When building a new home, the terms of the home's warranty and insurance should be perfectly clear.

Depending on cost and coverage, a home warranty may be a good value if you're buying a newer home. (Photo courtesy of Angie's List member Shawn S. of Lexington, Mass.)

Should you buy a warranty to protect you from unexpected problems with a newer home? Knowing the costs, benefits and drawbacks will help you decide if a warranty has value for a home five years old or less.

Angie's Answers


First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them.  This way they can not collect money on your behalf.  Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged.  Second, call the contractor and tell them you will not be needing their services afterall.  Did your husband pay a deposit?  If so it may be non-refundable.  Then follow up with a certified letter. 


An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation.  This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to.  The contractor's office should be local.  A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read.  There's no arguing whether they received it or not by doing that.


Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck.  Some people find out a much harder way.  While these guys may be legitimate you should always do your homework on a contractor before signing the contract.  Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.


Todd Shell

Todd's Home Services

San Antonio, TX

Consider going to library an reading Consumer Reports rating on home insurance companies in your area.  For affordabilty elect the highest deductable you can stomach.  This will lower your premioum, I went thru Costco, they and Sam's Club can be a valuable resource for home and car insurance. Shop on line with your needs to save money.  Unless you have major assets forget large policy. For your gutter and roofing needs see my blog.
Jim Casper 

Home Warranty reviews in Baltimore


From start to finish, everything went smoothly. They kept me up to date and finished the service in a timely manner. I strongly recommend them. They understand the customers needs and followed through with theirpromises. I feel you get a great value for their service.

They are wonderful! We are happy with this company. I have been using them for about a year. They are very good and for a good price. They are more reasonable than another providers I've used. I pay monthly and if anything goes wrong with my house, they take of it. They are very accommodating.
- Rosa E.

I enrolled in SHW's (the provider) home warranty plan on April 2, 2014, paying the annual premium of $339 in full. On Tuesday, April 29, 2014, I called the provider to request service for a clogged toilet. I was promised by a customer services representative that I would be contacted by a technician within 24 - 48 hours. Hearing nothing, I placed ...More follow-up calls to the provider's claim center on April 30th and May 1st. During each call, I was given assurances that my case was "in the process of being assigned to a qualified technician."
By May 2nd, my toilet was still clogged, and I had heard from neither the provider nor a technician. Because of the emergent nature of my problem, I called a plumber myself ... who came and resolved the problem. On May 4th, -- having still not heard a single word from the provider -- I contacted SHW to apprise them of my course of action. Later that day I received an email from them confirming their consent ... and assuring me that I would be reimbursed in up to 6 weeks for what I spent, minus my $30 deductible. Today is 2nd, and I have not received my reimbursement.
I went with this provider on the basis of their having been recommended by Angie's List. This is by FAR my worst ever consumer experience. I do not recommend , under any circumstances. They are a rip-off!

- Vic F.

Drain line in basement was leaking. First, I was assigned a contractor that never called, so I called them and they said they never got an order from Colonial and not sure why they were assigned the job, whatever that meant...either way, he took on the job. The contractor was prompt and professional, but in the end, Colonial said the leaking pipe ...More is due to "improper installation" since there were no hangers around the pipe and is not due to "normal wear and tear". Meanwhile, the pipe that is leaking is a cast iron drain line that has been there with no issues since the house was built in 1957...over 50 years! I'd say that's normal wear and tear. Sent an email...no response. Sending a letter today.
- Susan S.

The company was responsive in getting a repairman out to look at the , but once it was determined that the had to be replaced, that was the end of Mr. Guy. The company refused to replace the themselves and would only reimburse us $200, even though the cheapest ...More we could find was $250, and the installation was another $150. No one at the company could point out in the contract where they didn't have to replace an item that could not be fixed (the old one was so old the parts couldn't be ordered). One woman ( ) threatened to only pay us $100 because she had been "overly generous" before. Then, after I submitted the receipt to the company, they "lost" it once, and then it took 2 months and daily phone calls for two weeks to get my reimbursement check. This is a terrible company and I would NEVER buy a home warranty from them. I am happy that it was part of the sale of the house, because if not, I would demand my money back.

I have had ahs since oct. 2003 and happy to have them find a contractor available quickly, which they have always done. The contractors abide by the deductible and have been competent so far. Currently we are trying to repair a refrigerator that is about 30 years old and there has been difficulty getting parts, but the technicians that have been sent ...More have been prompt and professional and explained what was happening.

I wish they had more choices to pick from than the ones on their list, but I've had several repairs done & we just pay a $45 fee. They are a new company & are just showing up in radio & tv advertising.

Another reason I give them a low grade is because it is always annoying when a service provider clearly puts ten times the amount of customer service into selling the service (in this case many calls -- despite requests not to call -- asking me if I would renew the useless warranty) than they do into providing the service.
- Barbara E.

Home Warranty Companies in Baltimore

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A Life Time Window LLC

629 N. Woodward Dr.



American Home Shield

889 Ridge Lake Blvd

Buyers Protection Group (BPG)

4300 Alexander Drive

Choice Home Warranty

1090 King Georges Post Rd

Loss Recovery Experts

1015 Argonne Dr

M & M Plumbing LLC

5731 Fieldcrest Drive
White Marsh

MaxAir Heating & Air Conditioning, Inc.

325 Roesler Rd
Glen Burnie

MoistureFree Warranty

20227 Railroad St

Pella Windows and Doors – KC Company Inc

12100 Baltimore Ave

R.Z. Electric LLC

7 Easter Ct
Owings Mills

Surface Link

4200 Lafayette Center Drive


PO Box 4486

The Village Carpenter

PO Box 285



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