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Baltimore Home Improvement Store Articles

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Baltimore Lumber Stores Reviews

"I really want to support locally owned merchants. The store is immediately outside my neighborhood and the family that owns the store lives in my neighborhood. My last visit to
Baltimore  Lumber Stores Provider Name Locked
didn't go well. But because the family lives close by and the store is close, I thought I would give it another try. The work was done within a matter of days. They took my deposit on my credit card, however the cashier went out of his way to make me feel badly because I was using a credit card - it causes him more work and it eats into his margins. So when I went back into pick up the windows and pay the balance, I handed the same credit card to the cashier, and this is where it got interesting. The cashier informed me that the business doesn't accept credit cards. Since when, I asked knowing that they took it four days before. She says since last spring. I tell her that's what I have. She won't take the credit card. They have the Visa MasterCard signs on the front door - something that merchants who don't take credit cards can't display. And technically, they still do take cards, but they don't like doing the transactions. I held my ground. Finally she swipes my card and tells me that "you don't have to be so mean." Let me get this straight, I spend $80 in their store, I provide them with a valid (but unpopular) form of payment with them, I get lectured and lied to and I'm the one who is mean? In 2012-13 we spent close to $500 at
Baltimore  Lumber Stores Provider Name Locked
because we just moved to the area from out of state, and they think that complaining about their expenses to customers is a form of customer service and appreciation? So to
Baltimore  Lumber Stores Provider Name Locked
, if you read this, I promise that I have learned my lesson. I will not use my credit card in your store. Evidently, my patronage is costing you too many pennies. Now my lack of patronage will cost you DOLLARS. I am taking my business to Wavery Ace Hardware, or
Baltimore  Lumber Stores Provider Name Locked
Hardware instead. They have what I want, and even though they are not the least expensive option, they say "thank you" when I check out, regardless of my form of payment.

"Last week, we entered the Route 40 store looking to purchase a new bathroom vanity, top for the vanity, faucet and a new medicine cabinet. We were greeted by an employee and directed to an area close to where the bathroom vanities were displayed. There were NO employees around so we looked at the displays until someone walked by. We approached the employee, asked him some questions only to be informed that “I do not work in this area but will get someone who does”.
A few minutes later, another employee arrived and proceeded to help us to the tune of $840.00. While we were checking out, he asked if we were taking the purchase with us or if we wanted it delivered. We stated that we could not fit a 150 pound cabinet into our car and asked how much
Baltimore  Lumber Stores Provider Name Locked
would charge to deliver our purchase. The young man, who has a biblical name, said that HE would deliver the purchase for $75.00 (how in the world he could have gotten the vanity up to our bathroom by himself is a mystery). We called our contractor who told us he would do it for his hourly rate (he charges $85.00 an hour). We thanked the young man and told the cashier that our contractor would pick up the materials for us. Before we left, my wife asked if ALL the purchase was in stock and the cashier, I believe her name is
Baltimore  Lumber Stores Provider Name Locked
, told us that it was.
We called a few days prior to pick up to make 100% sure that everything was in stock and were told that it was. On 9-11-12, our contactor arrived at 9:30 a.m. and began to remove the old cabinet. At 10:00 a.m., I called the Route 40 store to inform them that our contractor was on his way. Again,
Baltimore  Lumber Stores Provider Name Locked
told me that everything would be ready. At this point, the series of mistakes, errors, ineptitudes, rudeness and just plain ignorance began:
· At 10:15,
Baltimore  Lumber Stores Provider Name Locked
called to tell us that nothing we ordered was in the store.
· At 10:30, our contractor called to tell us the same information.
· I called the store in order to speak to a manager; only to be told by
Baltimore  Lumber Stores Provider Name Locked
that they were in a meeting and could not be disturbed.
· The same result was experienced for a few more calls.
· My contractor called me to say he was calling the
Baltimore  Lumber Stores Provider Name Locked
Ave. store to see if they had the materials we had ordered. Simultaneously, my son had called a “Glinis
Baltimore  Lumber Stores Provider Name Locked
” at the corporate office. I gave the updated information and told her that I really did NOT want my contractor to pay for the order at
Baltimore  Lumber Stores Provider Name Locked
Ave. She called Route 40 and spoke with
Baltimore  Lumber Stores Provider Name Locked
. While we all speaking,
Baltimore  Lumber Stores Provider Name Locked
was informed that the materials were indeed found at the Route 40 store.
· I then called my contractor to tell him NOT to purchase the order and to go back to Route 40 to get the order there.
· The contractor finally brought the cabinet and other materials to us only to discover that the bathroom vanity had been damaged prior to his picking up the order.
· The contractor went to
Baltimore  Lumber Stores Provider Name Locked
Ave. to try to make a return and pick up another vanity. He was told he’d have to return the vanity to Route 40.

· Our contractor bought another vanity at
Baltimore  Lumber Stores Provider Name Locked
Avenue, dropped off to our home, went back to Route 40 to return the damaged vanity (after I called
Baltimore  Lumber Stores Provider Name Locked
to make sure that he did not need my wife’s credit card to complete the transaction)
and returned to our home to work on the rest of the project.
· Throughout this ordeal, I made several more attempts to contact
Baltimore  Lumber Stores Provider Name Locked
only to be told that he was still in a meeting and could not be disturbed.
Baltimore  Lumber Stores Provider Name Locked
told me that the only reason
Baltimore  Lumber Stores Provider Name Locked
had called earlier was that the meeting had taken a brake. I had to leave home to get my wife from work. During this time,
Baltimore  Lumber Stores Provider Name Locked
called and left her number with my son. I called her, left a message, took her return call and set up a meeting for 4:00 p.m. today (9-12-12)
· After the new vanity was installed, our contractor told us that a drawer was not secured to the rollers and he’d have to get some small screws to affix the drawer to the frame. Keep in mind, that this was at 8:30 P.M. the unit was already installed and that returning it at this point in time was out of the question.
· Our contractor had to charge us for 10 hours of his time for a job that would have taken him between 3 to 4 hours had everything been made available to him when he initially went to the Route 40 store. Keep in mind, that the job is NOT completed as the medicine cabinet still needs to be installed and some other minor work needs to be completed which will no doubt ADD more labor time to our final bill.

This experience has left us with the impression that
Baltimore  Lumber Stores Provider Name Locked
at Route 40:
· Does NOT care about their customers (the initial impression I got when speaking to employees about the mix up).
· Has extremely weak in store communication (employees SHOULD be allowed to “bother” a manager during a customer related crisis).
· Does NOT train their employees in the mind frame of: the customer is our #1 priority (is disturbing the manager MORE important than a customer’s problem?).
· Has NO command of its current in store inventory (we do NOT have the items we told you we did…oh wait…here it is).
· Have employees with questionable integrity (I will deliver it to you for $75.00).

They showed up promptly but were lackluster workers. They estimated 5 loads and started but the called to say it was more like 7 loads. The seven loads which is less than 20 yards of debris should cost 1050.00 plus fuel surcharge. We stopped them 2/3 of the way through because the price was crazy high. They left the path from the yard to the truck a mess. we had to ask them to clean up again and it is still a mess. I still have bags of trash and I'm out $ 792.00. Make sure they give you a hard estimate before they do any work"
"The hardwood floors were installed before the carpeting was installed. There was a lot of mess because the installer had no where outside to cut the wood and had to use my balcony. Also, I was not provided sufficient instruction for prepping for this job. I had uncovered electronics when they were installing the hardwood floors and there was a lot of dust flying around. Luckily, I was able to cover it all and there was no damage. There are a few unfinished places not in public view (like behind the refrigerator) where they did not finish off with the baseboard.

The carpet installation went better; however, the installers barely spoke english and is was difficult to communicate with them.

Also, this company is no longer at Yellow Brick Road. I also believe
Baltimore  Lumber Stores Provider Name Locked
Baltimore  Lumber Stores Provider Name Locked
has separated from
Baltimore  Lumber Stores Provider Name Locked
"The whole experience went very well, I was so worried I would have to get whole new windows installed. I noticed they do all kinds of glass work, window repairs, stained glass, mosaics. "
"The overall experience was excellent. The installer that
Baltimore  Lumber Stores Provider Name Locked
contracted did a superb job, worked quietly, efficiently and cleaned up after himself. Couldn't be happier!"
Baltimore  Lumber Stores Provider Name Locked
is a great small family owned company! The store's layout is awesome, making it easy to find whatever you need. The customer service is A plus, if you need advice or help they know all about hardware and exactly what you will need."
"Communication was not good. I was told one thing and something else happened. I was disappointed in the time required (3 months) to have the door installed."
"Was a good experience. The installer did an excellent job. He described what needed to be done. Because my home is older, installation required special attention. I am very pleased with the overall result. I have received many compliments."
"We highly recommend
Baltimore  Lumber Stores Provider Name Locked
. The personal attention is extremely valuable. The prices may be a bit higher than Home Depot, etc. but you et lots of good advice and top quality products."

All Lumber Stores in Baltimore , MD

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings Join Angie's List Now!
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View locations from page 5 of Baltimore Lumber Stores


Forest Hill, MD


Fallston, MD

C & K Home Improvement

52 Ridge Ave.
Edgewater, MD

Cabinet Discounters Inc

9500 Berger Rd
Columbia, MD


Baltimore, MD


Hampstead, MD

Charles E. Jackson Construction

709 S Cherry Grove Ave
Annapolis, MD


Baltimore, MD


Glenwood, MD


Sparrows Point, MD


Ellicott City, MD


Lutherville Timonium, MD


Dundalk, MD


Dundalk, MD

Columbia Paint

6505 Dobbin Rd
Columbia, MD


Westminster, MD


Linthicum Heights, MD

Concepts Response LLC

POBox 3
Glenwood, MD


Hanover, MD

Counter Intelligence

9015 Brookville Road
Silver Spring, MD