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I received a call around 3 PM on 12/8 from the guy who was doing the cleaning. He wanted directions to my house. I told him I was at work, and I'd scheduled for the previous day. He explained that they'd run late at another job on the 7th, and were just able to get to my house the 8th. When I told him I was expecting a call from
I've since sent them a message through Angie's List, asking them to re-read their terms of service, which clearly state that I should schedule service. Then I asked them to call me to reschedule. I haven't heard from All Seasons since 12/8.
Is this really a Big Deal if I have to take 2 days off (estimate from current experience) from work to get the service I've paid for completed? If I scheduled once and they didn't show up, should I trust they will show up the second time?
Incidentally, the people I talked to on the phone were very polite. But the written process for scheduling service is very different from what I was told over the phone. And now I'm confused and out $89 + a day of work.
Based on this experience, I decided not to buy this Big Deal.
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