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One thing that I was really impressed with early on in the project: we hit a snag with our recessed lights which I discussed with
This was a great experience and my husband and I absolutely love our new space. I would use
all these changes we planned to do to this termite damaged house, we did not do anything structurally stupid. The work exceeded my expectations. The 6 man window and door crew lead by did a fantastic job. All window trim had some damage and in several cases there was major structural damage due to termites and water to headers and frames. In those cases it required a complete tear out of the frame and header and replacing the wood. The extreme case of 1 bedroom, some of the floor joist was replaced. The carpentry work was awesome. (Workmanship fantastic and liberal use of wood and screws). The crew did not mind me taking pictures, asking questions or making comments. Since I was obsessed with making sure all rotted wood was removed, all gaps foamed and caulked, I was pleasantly surprised that they did this without any prodding. All windows except basement hoppers were triple pane low e glass Vinymax windows that met the energy star rating. Doors were super high quality Provia which also met energy star rating. All doors and windows were checked for proper operation and adjustments were made to get a few to close properly. Although there is a lifetime warrantee on all components it was best to get everything functional up front. All external wood was capped. They did a beautiful job with this including matching the pattern in the brickmold below it. The siding crew lead by
Both window and siding crews did a few extra favors like removing the window AC and replacing some light fixtures that I supplied. The site was left thoroughly clean which I don't care about but most people do. My parents were happy with the ease in which they could open and close the windows and doors. Also initial checks with a hand held IR thermometer shows a big improvement over the existing leaky windows and doors.
I got estimates from 3 other companies, including another A-rated Angie's List provider that I will be reviewing when the services were done.
So overall, their sales tactics are utterly pushy and disgraceful, and their price sucked. I guess they push people to sign contracts so they don't realize they can get a better price with another company. In my opinion, if you cannot offer the best price off the bat without arbitrary deadlines, and be secure in the knowledge that you are the best provider with the best price to allow the customer time to double check elsewhere, then you are not a company I want to do business with again. Which is unfortunate for them, because after the doors are replaced I will be looking to have the rest of my windows replaced. So two jobs they missed out on by being, in my opinion, overbearing and pricey.
Update: After I emailed "
First, you know that you will be treated promptly with the utmost courtesy. Customer service is crucial to
In addition to customer service,
I love my new kitchen! It's better than what I imagined.
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