"The customer provided friendly service from the time I called them. They came out and gave us a free estimate, welded/fabricated our CUSTOM railing, stair railing, gate enterance, and house enterance gate (ALL CUSTOM MADE IN USA). The office manager ...more provided us status of where we the project was from the time materials were received at their shop, fabrication, powder coating, and installation. The project was done to our satisfaction and price did not change from the estimate.
We just wanted to say excellent job
for your professional job and customer service.
Rated Review by Gary W.
"I cannot give a higher recommendation for
& Construction. I had a bid from another contractor that was slightly less, but
helped develop the concept of what I was looking for. He gave suggestions ...more that I had not even thought of. I am absolutely delighted with the end result.
Also, I have come to believe that
is a perfectionist. If the slightest thing is not to his (or my) liking, he will do whatever it takes to make it right, even if it costs him some profit.
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Austin Welders Reviews
"The job was completed on time and on budget. The work was so exceptional that a neighbor fired a crew he had hired to do stonework and replaced them with Eclipse. Eclipse and
are knowledgeable and skilled at many different landscaping and construction techniques. I call them for any work I need on my home or landscaping.
"We had 9 people/ companies here to give us a quote on Curved Iron Fencing and only two responded...eventually! with absolutely ridiculous quotes! (they obviously did not want to deal with the curves)
gave us a quote within an hour and he was there with his assistant the day we decided upon! They did a fantastic job, was ...more very efficient and finished the day they said they would!was extremely nervous to have this done by a "not-so-well-known" company, but I would recommend them in a heartbeat! Especially since their price was reasonable and fair.
Bottomline, both my husband and I would vote for the
to have a pool deck curved metal railing installed in my NW
TX house. He was responsive and had the fastest turnaround of any of the quote of less than 1 week.
came out for an initial estimate and then a second time to get a 50% deposit. The deposit was$985 ...more check which he cashed the same day.
Then the excuses started, family problems,
machine needs part (though he couldn't give me any more details even when pressed), rain (this was the only legitimate excuse), others jobs have priority.
After 2 months I got lucky and he took my call on a Tuesday, I asked him when he could do the job. He said Wed or
. I said "Great I'll see you Wednesday". He said, "No, it would be Thursday" Then he never showed. I called him Thursday morning before 9, no answer, at noon, no answer, and between 4-5 and no answer. Each time leaving a message.
was able to come out the very next day. On the down side, the work wasn't performed properly (or according to my instructions), and when I politely asked him by email if he would come back out to fix the problem properly without charging me again, he refused. I paid quite a bit for this work and I definitely ...more feel that I didn't get what I paid for.
In his refusal he said, in part, "Your suggestion that I am somehow responsible for your decision and direction as to what work you wanted me to perform is baseless as is your suggestion that it should not be unreasonable to expect our company to work for no additional cost to you in order to remedy what is clearly an engineering issue." But again, it's not an engineering issue:
simply didn't follow my directions. I replied, pointing that out, but I never heard back from him.
Here are the boring technical details: Prior to
coming out, I explained the problem with the posts and the remedy I was hiring him to do, in both words and an illustrated photo. Those instructions included that the angle iron should be welded to the post, overlapping it (either inside or outside the post). However, on one of the posts
said that because a joist was in the way, he needed to weld the angle iron in the other dimension. I agreed, trusting that he knew what he was doing. After his fix failed to stiffen up the post, he blamed the problem on poor carpentry and said it had nothing to do with the welding. After he left, I examined the joint he welded while having someone rock the post from the top (just as he did when he was working on it), and then I could see the actual problem clearly: The post flexed exactly at the joint he welded, because he didn't weld the angle iron to overlap the post as I'd directed. Even with the joist in the way, there was no reason to weld a useless butt-joint. And when seeing the butt-joint flex, it's incredibly obvious that that's the problem, and that the solution is simply to weld alongside the post (as I originally directed). When I pointed out
's butt-joint to my architect later he remarked, "That's just dumb."
Also, on one of the bolts that
put through another post, he failed to put a nut on the other end (which I had supplied).
's charge was $85 for the site visit, plus $85 an hour, so he's certainly not the cheapest. (He and his helper were here about 4.5 hours, to fix the three posts.) But what stings is that I'll have to pay again to have the problem fixed, because
wouldn't fix the job that I paid him to do. Of course, I'll be hiring someone else to do the repair."
was able to visit our home very quickly after my initial call. He recommended sawing the existing railing sections off of the rusted posts, fabricating new posts, welding the sections to the new posts and bolting the new posts to the deck surface. I liked his approach better than that of another
who ...more recommended just sawing off the bottoms of the posts and welding/grinding on new post bottoms -- and who quoted a higher cost as well.
took measurements on his initial visit, I gave him the go-ahead 2 days later, and he was ready the following weekend with the very nicely made new posts already fabricated. Including one made of heavier gauge metal to support the gate -- which was his initiative and indicative of the commitment he has to quality.
Installation was mostly done that Sunday, with final work done Monday morning. Overall quality of the result is very good.
I knocked him down to a B on Professionalism only because he included family members in the Sunday work and one of them caused a problem by knocking their electrical connection box into the (full) pool) [it took me a week to find the circuit breaker that got blown in the house as a result] and carelessly cutting a groove in the top of one railing, and the "thinness" of tools he brought: no ladder of his own; when the band saw blade broke he had no spare, so the remaining demolition had to be performed with a grinder.
Overall I would unhesitatingly use
again for any type of iron work. The man knows what quality is and he is happy to expend the effort to deliver it -- at a very reasonable price. "
"The quality of the gates was okay. However, they were not careful when welding to the walls and left a lot of splatter on the walls and the tiles. They came back to close some of the gaps and did not even grind the ends of the bar and the welding was not good looking at all. I would make sure that when installing items on your property you have good ...more supervision. So the quality of the extra work was very poor quality.