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A
"Called on a Wednesday and talked to a friendly lady who set me up for an appointment the following Monday between 12 and 5 PM. She went over the pricing structure" and asked about access to the septic tank. She said the driver would call before coming. On Monday, the driver, , called just before 1 PM and said they'd be there in about 45 minutes. and his partner arrived in 30 minutes and got right to work. My tank access was straight-forward, so they didn't have to for that. They backed the truck down the driveway to get close to the access point, popped off the concrete cap, cleaned the area around the top to keep debris from falling into the tank, inserted the hose end into the tank and turned on the pump. It was noisy but in less than 30 minutes it was complete. wrote up the invoice and I paid with my credit card. also looked over my drain field as I was concerned over some standing water, but he said it was more likely the sprinkler system for which I was relieved. Everything was handled in a friendly and professional manner. I will definitely call them again when I need services that they provide.

-George N.

A
"Excellent work. Friendly service. Fair price. Kept his word on estimated price.

-Terry M.

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Local Articles in Austin

Septic tank

How To Maintain a Septic System

A contractor describes how to properly maintain your septic system and drain field. Here are five tips to help.

man flushing septic system

Septic Systems

Septic systems are commonly used in rural areas and sometimes in areas not served by a municipal sewage system. Septic systems absorb household sewage and distribute the liquid waste into a designated leach field where natural processes can reclaim it. However, solid wastes and grease must be pumped out of the septic system periodically.

landscaping around septic system (Photo by Brandon Smith)

Don’t compromise your septic system while trying to spruce up your landscaping.

septic tank system

You’re looking to buy a home with a septic system, which you’ve never had before — so what do you do now?

professional septic tank pumper cleaning residential tank

Follow these safety precautions when working on or near your septic system.

septic tank distribution box (Photo by Eldon Lindsay)

Do you believe these septic tank suburban legends?

Angie's Answers

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In almost all areas, you have to get a permit from the county or city to rebuild a septic tank or leach field - permit cost typically $150-600, though can reach $2000 in some areas for a new installation. The reason is they will then come out and inspect the installation and review the test results from the civil engineer, from whom a design and soil percolation test and construction inspection report will be required before they issue an operating permit.

If you have a question on the process, the county or city most likely has a permit requirements info sheet on their website describing the process and requirements - googel your locale name combined with a search phrase like this - leach field test

The real reason a permit is required is to be sure an engineer designs the field, that the leach field is designed to match the existing soil conditions, and that it is built to the design so hopefully it will neither break through to the surface, contaminate the groundwater, nor contaminate nearby wells or waterways, thereby creating a public nuisance and health hazard.

The reason for the initial presale infiltration capacity test you had done is to provide some assurance to the buyer that the system is likely to work as needed, at least for the forseeable future, and is based on the number of bedrooms and sometimes number of bathrooms in the house as the basis for estimating the "load" the system is likely to see. There are different tests in different locales - some use a minimal criteria of 3 or 4 gpm flow for 20 minutes, other use the more common design guide of 150gpd (gallons per day) per bedroom in the house- some prorated for a 1 hour period, some far more strict by requiring a 24 hour test. 300 gallons in 45 minutes is an extremely stringent criteria - I would check with the buyilding department that this is right, because this adds up to a rate of 9600 gallon sper day - of about 64 bedrooms worth of capacity ! I am sure I have never ever seen that strict a criteria for a residential (as opposed to resort/ hotel/ commercial) septic system, so I would check that the tester did not somewhere add a zero to the volume to be pumped or something.

Also, returning water is not a viable basis for failing the test - the proper way to conduct a test is to pump the specified amount of water, and verify that the water level at the discharge pipe has returned to the original level by the end of the specified time - usually to the invert (bottom) of the pipe, but generally a conditional or "warning" approval will be given to one that does not raise the water table above the top of the 4" discharge pipe during the test time. You might discuss this with the civil engineer before going ahead with a new leach field construction - to me it sounds like the test may have been rigged to fail,, because in-service leach fields would not take 300 gallons of water without raising the water level to the top of the pipe for a period, even though they could take that flow for an extended period ot time.

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I would guess that the wrong term was used to describe your problem. What was probably meant was that the leach field was saturated. This is to say that the soil around your leach field is saturated with solids from the septic tank and you may have to have it replaced. If you do not have the tank pumped often enough this can happen as well as just aging of the system. Many people ignore the septic till there is a problem do to out of sight out of mind or the false belief they are saving money. If you have a large family you may have to have the tank pumped every 2 or three years. Some of the towns around here have passed laws to that effect to avoid such problems.

 

Don

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Septic Tank Cleaning reviews in Austin

A

Rating
In spite or torrential rains in the morning, Bill still made it out within about 4 hours of making contact with him. He was able to fix a failed pump switch and drain the black tank while he was there. Super nice guy to deal with. I was really looking for a smaller full-ervice provider and appreciated dealing directly with the owner who came out and ...More take care of the job. I'd highly recommend Bill and definitely call him the next time that I need septic repair.
- Kenneth M.
B

Rating
It went fine, after all the system is only 2 years old so there shouldnt be any issues. I changed companies because I didn't appreciate the unprofessional manner of the one that was tied to the install per contractor. American ....seems both more responsive, polite and professional in there service, but this is only the start. I will let you ...More know if there are any issues going forward.
- Carol B.
A

Rating
Bill came out within 3 hours of being called on a Saturday morning, pumped out a septic container and fixed the failed sump pump. It was a service that we greatly appreciated being done so quickly. His total bill was less than what other providers wanted to charge just to come out and look at the situation. He showed up. fixed the issue and was cheerful ...More and pleasant.
- greg B.
A

Rating
I spoke with the rep in the morning, and was told they would be out that same afternoon. The technician who did the work was knowledgeable and very courteous. I was impressed. He was unable to complete the job on the first day since the truck was full and had to be emptied, so he returned the following morning to finish. Price was exactly as quoted. ...More Only minor issue was I had to call the office to have them email a receipt which I received within 10 minutes.
I would definitely use this company again!
- steve K.
A

Rating
He was really up front about all the costs involved, and he even replaced the sod in your yard so I can't even tell. He was up front on the amount of money it would cost.
- Jennifer K.
A

Rating
came out on short notice, and unclogged the septic pipe inlet. Quick and easy fix, but he really distinguished himself by:
1. taking care of us right away, and
2. educating us on what to do to prevent future problems, and suggestions to improve the drainage to keep the septic field drier, and
3. all the ...More while with a great sense of humor. It's a dirty job but someone has to do it with a smile. :-)
- NICK T.
A

Rating
I called in the morning when my septic alarm sounded. I suspected the pump. and came out that afternoon, replaced the bad pump cleaned things up and made sure it was all working correctly. They were courteous, professional and obviously took pride in their work. He honored his Angieslist ...More discount without question. I recommend them for your septic needs.
- CHRIS D.
A

Rating
The owner called me before they scheduled the work and gave me a very detailed explanation of what the problem was, how they would go about the repair, and what kinds of problems they might encounter and how each of those problems would effect the cost. He was incredibly detailed and accurate. There were no surprises and the cost was exactly how much ...More they told me it would be. I was impressed with their level of expertise and the level of detail they went into when describing what to expect.
I don't really have any way to compare pricing since I didn't get multiple bids, but based on internet searches, their price was low to average. Even if I found that it was high, I'd still go with these guys again. I have a lot of peace of mind now, and I don't always have that when a service is performed on my house.
- Stan V.

Septic Tank Services in Austin

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Allstate Plumbing

1914-A West Howard Ln
Austin

Aloha Septic

PO Box 92253
Austin

AusTex Development

3702 Hillbrook Dr.
Austin

AUSTIN SEPTIC SUPPLY CO

3932 RANCH ROAD 620 S
Austin

Bill Sanchez Plumbing

9111 Old Lampasas Trl
Austin

Black's Construction

P.O. Box 24
Martindale

CTHC Septic and Excavation

PO Box 3123
Wimberley

DAVID B EDELMAN CO

1914 HOWARD LN
Austin

DOCTOR ROOTER SEWER & DRAIN CO

12321 WATERS PARK RD
Austin

ECO-SAFE Wastewater Technologies

15101 Debba Dr.
Austin

Excalibur Plumbing

11880 Old Farm Market Rd 2243
Leander

Falkin Services Unlimited

2727 Lyons Rd.
Austin

Fox Service Company

4300 S Congress Ave
Austin

Genesis 1 Engineering

6104 South First St.
Austin

HAMBY PLUMBING

16207 HILLSIDE DR.
Austin

Hill Country Wastewater Services, Inc

300 Sullivan Rdg
Dripping Springs

J & JK CONSTRUCTION & EXCAVTG

14700 THUNDERHEAD RD
Austin

JMA Wastewater Services, Inc.

P.O. Box 1101
Dripping Springs

L Nelson Remodeling

6800-132 Westgate Blvd
Austin

L&M Plumbing and Remodeling

2924 Cohoba Drive
Austin

LAKE TRAVIS SEPTIC SVC

1305 BUFFALO GAP RD
Austin

LIQUID ENVIRONMENTAL SOLUTIONS

5119 E 7TH ST
Austin

M D Septic Services LLC

21524 Long Hill Dr.
Leander

MIKE GEPNER CONSTRUCTION, Septic & Excavating

525 UNION CHAPEL RD
Cedar Creek

Minyard Sons Service

1004 Cedar Park Drive
Cedar Park

Pegasus General Contractors, Inc.

Post Office Box 29042
Austin

Plumbers Austin

106 E 6th St
Austin

Radiant Plumbing & Air Conditioning

2908 San Gabriel St
Austin

Rainbow Septic

2903 Terrain Ln
Austin

Rooter-Man of Austin TX

12131 Roxie Dr.
Austin

Roto-Rooter Plumbing & Drain Services

2800 Longhorn Blvd
Austin

RW Webb Plumbing

201 Grande St
Driftwood

SECRET SERVICE CO

13105 Briar Hollow Dr
Austin

SOS / Snowden Onsite Septic, Inc

10908 Ranch Rd 2222
Austin

SOUTHWEST SEPTIC SERVICES

PO BOX 685018
Austin

SPEC-ALL PRODUCTS

10608 HIGHWAY 290 W
Austin

Spillman Excavating

14310 Hwy 71 W
Austin

SUNSET CONSTRUCTION

16910 HAMILTON POOL RD
Austin

SUPERIOR SEPTIC CLEAN CAN

8 INDIAN MEADOWS DR
Round Rock

Tejas Designs and Septic Systems

4004 Vineland Drive
Austin

Texas Power Washing

602 Thrush Ave.
Austin

Texas Septic Services

10508 D-K Ranch Rd
Austin

TH Works

11409 Pickard Ln
Austin

The People's Plumber

P.O. Box 10814
Austin

The Plumbinator

Round Rock

The Texas Panel Shop

11900 Metric Blvd, Suite J, Box 140
Austin

TOM DYE CONTRACTOR

5320 BEE CAVE RD
Austin

TOMMY DYE

15840 Hamilton Pool Rd
Austin

Vega Septic & ENRIONMENTAL SVC

PO BOX 342742
Austin

Victory Plumbing

1175 County Road 108
Hutto

WARD'S SEPTIC TANK & BACKHOE

RR 3 Box 1256
Georgetown

Wastewater Transport Service LLC

14926 Ranch Rd 620N
Austin

Westmoreland Plumbing

8600 Old Bee Caves Rd
Austin

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