Austin Satellite Tv Services

in Austin, TX

Satellite Tv Reviews in Austin

F

Rating
Why are we so frustrated? We scheduled the installation for a few days later, and the install guy showed up as expected. However, the next day, we discovered that the install guy: * left cables laying all across our stored items in attic (which we have walk-in access to and actually do use frequently) * installed the dish in the least discreet place possible (clearly the easiest place to put it but does not meet my satisfaction as it is front/center view (may as well be attached to the top of the stairwell where you have to walk around it, and certainly does not meet our
code) * left sheet rock crumbles all over our hardwood floors/baseboards (I would have gladly loaned him a dust-buster had I known he needed it) * left wires stretched and strewn across our office bookcase (still dangling as I don't know what goes with what) * and provided us with zero training on how to use the system. When I called the tel# he left for us to reach him on the brochure just in case, he admitted to 'forgetting' to tack the wires out of the way and clean up, but then had the nerve to ask me to call him the next day to remind him to come back to fix what he had missed, but he'd "have to ask his manager how much more they'd have to charge us" to move the dish (he already charged us an EXTRA $180 to get the satellite and receivers we signed up for actually installed - in addition to what we had paid to
). And he said NO, we could only have 1 of the nice charts of the channel listings we weren't used to yet (despite having 3 rooms where 3 receivers were installed). So despite my anger, I did call to remind him to come over the next afternoon and found out that it would be at least another $100 for him to move the dish and we'd be stuck with and liable for the holes in our roof that he made by installing it in the first place. He also informed me he couldn't make it over until after 8:30pm, which with small children wouldn't work for us (not to mention I can't imagine how easy or safe it would be to move a satellite attached to a roof in the dark). We never heard back from him, so the next day, I called their main#, got voicemail, asked for manager to call; we are still waiting a call back 2 months later. After no response from the installer, on the morning of 12/31/10, I decided to contact the # listed on our
invoice for resolution hoping they could just get this fixed so we could move on (I assume the install guy was a subcontractor to
- the invoice says 'for problem resolution call this #'). I spent over 45 minutes on the phone with customer service calmly explaining my concerns and even emailed photos of the issues while we were on the phone; he apparently escalated to their manager (code red?) to appease us, but even now we are still awaiting their 'manager' to contact us to resolve. So I finally gave up and contacted Direct TV. They said they were sorry, but since we signed up through
, they would have to charge us for a visit to fix what their installation company didn't do. Furthermore, since the 2 additional receivers we received from
did NOT have the pause/play live TV feature on them as we thought they would have (which would have been discovered had we had training the day of install), they said they would usually exchange at no cost since it was a frequent mistake and inside 14 days, but Direct TV just couldn't help us since we went through
. They took the details of my complaints / who the install crew was, and suggested I spend even more time sorting out my frustrations with
, which also hasn't helped. It's now been more than 2 months plus many hours of phone conversations later. I'm exhausted by this experience and still don't have anything resolved. At this rate, our 3 month bonus trial of channels/packages will end before we actually get full use out of it - and our 4 year old may just graduate from High School. And who knows when we'll ever be able to walk through our attic again or walk into our backyard without being absolutely furious for the disgusting location of the dish - a total sore thumb in what was once our backyard oasis escape (very recently we invested $75K+ in building a pool and making our backyard a place we love to be). Note to the wary - don't give in to the temptations of purchasing your subscriptions through
that you can otherwise get directly from the service provider no matter what special 'bonus' offers they entice you with, as you'll very likely forfeit any and every opportunity for proper service and be stuck with finger pointing and a long-term contract you can't get out of without expensive repercussions and immense frustration.
- Amy L.
F

Rating
Our local cable provider (TimeWarner) came along with a better monthly internet/cable bundle about two months after signing up for DISH Network through
. We missed having local access channels and the local News 8 radar typically found on channel 44 of TimeWarner's service. We did not sign a contract with DISH and it was not a problem canceling after only two months. However, I failed to recognize that
was only a retail provider of the DISH Network and did not realize they have their own set of Terms and Conditions requiring an 18-month service period initiated when you sign up for DISH. Cancellation within that 18-month period results in a $300 penalty from
. No one at DISH advised me of this nexus between the satellite provider and retail provider.
did not send a bill for the $300, rather only a tert letter saying I had 21 days from the date of the letter to pay up or be sent to collections. Unfortunately, I mistook the envelope as junk mail.
- Jesse M.

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All Satellite Tv Providers in Austin, TX

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

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Cox Austin

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