Austin Roofers Austin, TX

COMPLAINT: Wes Jenkins, Austin

5 Star Roofing & Exteriors of Round Rock was supposed to repair my roof in some areas and replace it in others. The guy who came out briefly walked on the roof and told me what needed to be done. He had me pay half upfront - but since then, I haven't heard another word from the company. They gave me a fair bid, but they still have my more than $3,000 deposit and the roof was not done. I've since had another company perform the work.

DESIRED RESOLUTION: I need my $3,389 returned.

STATUS: PENALTY BOX

New to the Austin Penalty Box

Kallion Inc.

Never responded to Kathryn Kelly's complaint requesting the company finish what she says is incomplete remodeling work.

Confidence Plumbing & AC

Didn't respond to Susan Battle's refund request for a more than $300 deposit toward plumbing work she says was never started.

Everything Outdoors

Failed to respond to Patricia Brauer's complaint about what she says was an unsatisfactory deck installation.

Armor Asphalt Paving

Travis Peak Homes LLC

COMPLAINT: Tim McMurtrie, Pflugerville

I hired Lozano's Home Improvements of Round Rock to demolish my master bath; tile the bathroom floor and closet; install a countertop, custom vanity and tiled shower; and paint. Juan [Lozano] quoted three weeks, but it took 11. There were a few weeks where no one came by at all, and Juan did not answer calls or e-mails. I started using the shower after waiting a few days for it to set. In less than two weeks, the grout started to crack and tiles were coming up. I discovered cracks in the floor tile and the wall, and there were tiles that could be lifted up in places. Again, Juan wouldn't answer my calls. After speaking with other contractors, I discovered he possibly constructed the shower incorrectly and that it'd need to be reconstructed. After three months, I sent one last e-mail and Juan finally replied that he'd come look at the problems. But he didn't respond when I attempted to set a date.

DESIRED RESOLUTION: I want the shower redone, and the floor tile and wall fixed.

RESPONSE: Juan Lozano, owner

I've sent and received many e-mails with the member offering to schedule a date to look at and fix any possible problems he may have had. The member's response by e-mail was that he would be unavailable for the week and would e-mail me more about the issue later. I'm still willing to resolve this issue and leave my customer satisfied.

STATUS: Resolved