Access to trusted reviews, the best Kitchen And Bath Remodelers and exclusive discounts!
- Memberships allow Angie’s List to certify that all reviews are real reviews from real members—no fake, bogus, or anonymous reviews here!
- Angie’s List is a Community that you’ll use time after time. Research who to hire, learn tips and tricks, and consult with your neighbors
- Members can choose from tons of deals and discounts for projects they need to do, like 30% off exterior home painting!
- If a project goes badly, Angie’s List has a complaint resolution team standing by to help you.
Austin Remodeling Articles
Angie's List In The Press
Austin Kitchen And Bath Remodelers Reviews
is a very honest person and was always up front and forthcoming about what options would cost. He also is very good at planning a job to make sure everything runs smoothly. On the project design,
perfect paint colors. We appreciated the personal attention and passion that
Our job came in on time and on budget. Everyone we worked with was professional and friendly. The results were everything we wanted, and for a job this big it ran very smoothly. We will definitely be working with
Work began around the first of October and was to finish by Thanksgiving. The last bit of work actually completed the first full week of January.
General complaints: In many cases workmen did not show up at agreed times. Schedules provided were meaningless. Our contract stipulated that work area was to be swept and left tidy and this did not usually happen. Sometimes our calls and emails were not answered for a couple of days.
General praise: The Diamond Remodeling team works well with people. They listened carefully to our concerns and worked with us in good faith to resolve issues. There were two situations that developed in our job that could have blown up into shouting matches, and they handled them professionally and with aplomb until mutually acceptable solutions were found. They also have a high standard of workmanship. Although their subcontractors didn’t always do stellar work, Diamond
always made it right by redoing the work to their (and our) expectations.
I am pretty handy. In this contract, I wanted to do much of the demolition, plumbing, electrical, painting and some flooring work myself. I really appreciated Diamond’s willingness to work with me to divide the work. Other contractors we interviewed
would not do that for liability or other reasons.
This review will continue with specific challenges first and then cover the high points, so jump ahead if you just want the good stuff.
The first and largest problem we had was our countertops. Before contracting, we made it clear that we wanted quartz countertops. An allowance of $2400 was written into the contract. Having no experience with purchasing quartz countertops and not knowing the actual rates contractors pay for materials we assumed this value was reasonable. Nope! The cheapest quartz countertops that we could buy were $4100 and the kind we wanted were $574 more. Was this bait-and-switch or an honest mistake? We didn’t know. It took a long time to resolve this problem. It came out that Diamond had not checked current prices before the allowance was written into the contract. To resolve the problem, they offered to absorb the difference between the allowance and low end cost. We picked up the $574. We were unhappy with the experience, but very pleased that in the end Diamond did the right thing. Our tile allowances were low too, but in that case we were less clear to them about what we wanted. The bottom line to this story is: make sure you know what you are getting for the provided allowance.
Now to drywall. The first subcontracted drywall company appeared at 6pm one evening and put up all the drywall in twilight or in darkness with a small shop light. The next day they put a texture pattern over it that did not quite match the rest of the home. Being on a tight timeline, we painted the room anyway. Drywall panel joints were obvious and the mudding job was 2nd rate. We complained and Diamond agreed that the work was not up to their standards. As a result, Diamond brought in another drywall company, reworked all the seams, re-mudded and retextured all the walls, and repainted the room at their expense. Again, not a good experience and very time consuming, but Diamond satisfied us with their professional response.
We had issues with appliance installation. Neither the pressure regulator nor downdraft fan for the gas cooktop was installed. Also, the cooktop was not screwed down to the countertop or sealed. The oven had fingerprints all over it and didn’t even work because power was cut off at the breaker box. (Workmen hadn’t even tested it to make sure it worked before they left). The kitchen was left a mess. It all looked like a rushed job by amateurs. Once again, Diamond came in and performed all rework necessary to make it right.
We frankly wondered how a company that had the reputation and longevity of Diamond could have sub-contractors that did work of such dubious quality.
If appliances, countertops and drywall were the low points, flooring, tile and cabinets were the high points.
We couldn’t say enough good things about our cabinet maker. For 2/3rds the cost of modular cabinets at Lowes we had cabinets hand made to order. They are beautiful. Diamond’s subcontractor was an artisan with real pride of craftsmanship. If our kitchen is now a magazine quality showpiece it is because of his work.
Another company did the tile and floor levelling work. The tile splash guard was carefully installed and is eye-popping. The tile floor in the joining utility room was meticulously placed. Again, it is obvious when people take pride in their work. And the guy who leveled our, VERY challenging, floor was a real pro. He took the time to do it right. We could tell his work was much, much better than the team that leveled the floor when the house was built.
One of the things we really liked about Diamond was that they never questioned our standards of quality and they never tried to talk us away from them. Instead, they supported our call for high quality work throughout and worked on our behalf with their sub-contractors to deliver what we wanted to our satisfaction.
Finally, although the cost was more than we expected, Diamond’s was on the low side of the five bids we received for the work. We feel like we received good value. And, we now have a truly beautiful kitchen. Our lower ratings simply reflect the angst incurred while working through the countertop, drywall and appliance rework issues. Absent those problems, we would have given top ratings.
In addition to being extremely professional in the quality of the construction,
selection of materials. I had a pretty good idea of what I wanted and he help suggest certain materials and finishes that would achieve my goals. Everything he suggested was spot on. I couldn’t be happier.
I was also extremely pleased with the quality of subcontractors he utilized. They were all extremely professional and the quality of their work was outstanding.
I intend to call
First crew cut sheetrock and did not cover anything and I am still cleaning the dust. I am happy with the shower and vanity.
All Kitchen And Bath Remodelers in Austin, TX
Round Rock, TX
Round Rock, TX