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Internet Service Providers to Avoid

196

Top Rated Internet Service Providers

28

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Over 2,863 reviews for
Austin Internet Service Providers from people just like you.

C
"I called
to set up internet at my new house. The service woman told me extreme Internet was $65 a month...my roommate we have the same service" and we pay $35...why would the in person price be almost double the online price. I wasted my time by calling and ended up getting the $35 price online. Very frustrating they won't honor the online price over the phone.

-Dottie N.

D
"The main reason things didn't go well is that the TWC approach to customer service is to push additional services on the customer. Both times I called, the" reps wanted to ask me questions about my internet use, number of devices in the home, etc., leading up to offering me "the best option". For example, the sales rep. offered me a bundle for $103/month, when all I wanted was the internet service for $35! Even when I called to cancel, I was asked similar questions, which seemed totally irrelevant to cancellation. When I asked who I could contact to file a complaint, I was told I should go to the nearest store to fill out a form--that's ridiculous! In addition, several personal remarks were made during the sales call that my husband and I found totally irrelevant. Maybe that's TWC's idea of personalized service, but it didn't work for us. Finally, the sales reps should have a clear understanding of the installation process, so they don't argue with a customer (as this one did) about what might be required. That would allow the customer to know the full cost of installation and make an informed decision. The technician who came out was the only person in this process who seemed to know what to do, and provided excellent customer care.

-Shernaz G.

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Internet, TV and phone services are some of the most complained about categories on Angie's List, but experts say patience and persistence pay off when dealing with telecommunications providers.

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Internet Provider reviews in Austin

C

Rating
Twenty years ago I began basic tv with
Austin Internet Service Providers Provider Name Locked
. Three years ago I added internet. The bill has doubled over that time. I recently bought a new tv and an amplified HDTV antenna. And called to drop the tv cable basic , which sometime over the years they changed the name to starter Tv. The answer was absolutely NO. They will not turn off the tv cable and they will continue to charge me for it as long as I keep the internet. I was told it became a package three years ago when I added internet and nothing could be changed. They will not let me drop the "bundle" and change to any of the other internet only plans.
I was told it was impossible to separate the services. Well, in the beginning I accepted a trial of a more expensive tv plan and then cancelled it. There was no problem turning that on and then back off and I also installed the internet myself so I don't understand why it is so impossible to separate them now. We talked until I was exhausted. Their idea was to say they could possibly lower my bill maybe $10. Of course that will go up and up. I tried to return an adapter and it was refused at their office because although it is disconnected at my wall, it is still on and listed on my account. If I don't switch providers they will eventually start charging me rental on the adapter, too.
Over the years I have had reliable internet and been happy with the service. So it is hard to score. But refusing to let customers adjust their service??
- Lenn K.
F

Rating
Do not use
Austin Internet Service Providers Provider Name Locked
. I had a domain name for over 10 years. I tried to transfer it a month ago and now have lost my domain name forever. When I spoke to
Austin Internet Service Providers Provider Name Locked
, they initially said that they could correct it and then changed their mind and said they could not correct it. I have been billed for the services and have not received my domain name back.
- Daniel P.
C

Rating
Price is OK, internet service works well but they are constantly calling asking me to add additional services. And if anything goes wrong it is difficult dealing with their customer service.
- James A.
F

Rating
First their customer service overall is an "F". Their telephone menu stinks and keeps you on the telephone way too long. On occasion you will get someone who seems to care and tries to help you. But in the end the problem is usually not fixed. When they give you a credit, it may or may not show up on your bill. They seem to change service appointment dates and times when they want to and then tell you that you have written down the wrong date and time (has happened on a couple of occasions). They are very frustrating and can't be trusted.
Some of the techs that come out try very hard to fix the recurring problems and are pretty nice. I am not sure if the they have all the tools they need to do the job. They show up on time and answer your questions. I prefer to have them come out and trouble shoot rather than talking to someone on the telephone telling me the same crap over and over, then telling me they will arrange to have someone come out to look at the problem.
The fact is the problems with the internet service and cable TV are chronic problems. Ever since they upgraded and I switched over to HD TV. I believe I should get consist and excellent service for what I am paying monthly. If only there were more quality alternatives!
- Jan S.
B

Rating
Initial installation went well. Service tech was polite and informative.
Approximately 2 weeks after the install, there were 3 days out of 5 where all the services went dead because of supposed maintenance on a part of the system. I was credited for this outage, but if they were doing maintenance they could have informed us instead of making us call them when service went down. Since then, everything has worked quite well with good wireless coverage in the home.
- Jeffery D.
B

Rating
Tech was early, and didn't a lot of
Austin Internet Service Providers Provider Name Locked
here. Unfortunately, you'd was out 3rd service call for the sane issue, but this tech was,fthorough and took extra measures to make sure we have reliable internet. My husband and I burn work from home dvd he installed two signal boosters dvd replaced some of cables & splitters.
- Kira M.
C

Rating
CLEAR promised 4G connectivity in most major metro areas, in reality even though I live a few hundred feet from the closest antenna the speed is not consistent. I've also found it doesn't work in all cities, or even in certain locations within cities that do have coverage, for no discernable reason. When it works, it's great.
Price is fairly high @ $50/month but this is one of the few options for people like me who do not have/want internet bundled with cable service. Being able to take the hotspot on the go is great for client meetings and work travel.
All in all, until Google Fiber shows up in
Austin Internet Service Providers Provider Name Locked
, this is a decent internet solution.
- Katerina T.
B

Rating
Admittedly, the initial appointment was dropped, and I was told that I would get a call back in 24 hours to get the modem replaced. Naturally, that didn't happen, but on a follow up call to TWC, they saw my notes, didn't even try to recreate the wheel in diagnosing the modem, and sent out the technician.
Our technician was spot on - he replaced the connections in the line, and replaced the modem without question.
He also sat there and diagnosed the signal - talking shop, basically - with me until we were both satisfied with the outcome.
The technicians that are employed by TWC are the true front men to good customer service of TWC.
Overall, I am satisfied with TWC, and they are pushing up their speeds on broadband, because of Google competition that is on its way, only time will tell if they can keep customers in the
Austin Internet Service Providers Provider Name Locked
area.

- Aaron C.

Internet Service Providers in Austin

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1 - webpopular.net

2150 W Northwest Hwy
Grapevine

Advanced Wiring

12329 Cahone Trail
Austin

AE Austin

1205 Rio Grande St
Austin

Affordable Mobile Marketing

4637 Crabtree Boulevard

Alexander Technical Resources

1263 Glenwood Ave. SE

Alliance Telecom Corp

7582 Las Vegas Blvd

Almighty Web Designs

301 Yamato Road

Amazon Business Services

41325 clear water way
Austin

Andy's Web Tools

646 N Riverside Dr

Anvil Communications Inc

501 Old Kyle Rd
Wimberley

AT&T Uverse

500 E 8th St

AUSTIN ADVANCE TECHNOLOGY

PO BOX 153057
Austin

Austin Errand Runner

10427 Kirken St.
Manor

Austin Handy Men

16501 Pearce

Austin Writing Services

PO BOX 16594
Austin

Austinhandimon.com

13425 FM 620
Austin

Auto Transporters Online

25108 Marguerite PKWY, Ste A-353

Aws Web Design

po box 3164

Azteca Communications LLC

PO Box 164
Dripping Springs

B&G Media Group

B&G Media Group, LLC
Austin

Bay Geeks

3535 Prescott St N

BCIS Enterprises

917 S Main St

BEC Construction

2247 Settler Pkwy. Loop
Round Rock

Best Practice Institute

410 Evernia Street

Boom Consulting, LLC

3571 Far West Blvd. #42
Austin

Breathingsocial

1414 South Lamar Boulevard
Austin

Business Bookmarks

7171 Southwest Parkway
Austin

Business Communication Solutions

1508 Dessau Ridge Ln
Austin

C.R. Proctor Enterprises, L.L.C.

11160 Jollyville Rd
Austin

Cable TV America

540 S Water Street

cashtexters.net

6462 Westwood St

Champion Home Security

2013 Wells Branch Pkwy #303
Austin

Citirush Media

6607 Brodie Lane
Austin

Clear Internet Sales

2900 S Capital Of Texas Hwy
Austin

Clear Internet Sales

6001 Airport Blvd
Austin

Clients Website Company

242 Cody Lane
Bastrop

CMB Network Support

9139 Boulevard 26
North Richland Hills

Comcast Austin

111 E Cesar Chavez St
Austin

CommercePundit.com

1625 Lakes Pkwy.

Coolhead Tech

700 Lavaca Street
Austin

Cox Austin

101 W 5th St
Austin

Creep Squash

7925 Silverton Avenue

Data Recovery Austin Texas

7000 North Mopac Expressway
Austin

David Grigg

903 Chickadee Ln
Austin

Design By Nur

1034 SE Linn St

digITech Web Design, LLC

7703 N. Lamar Blvd. Suite 510
Austin

DIGITRON COMMUNICATIONS

6355 TOPANGA CANYON BLVD

Directv Austin

201 E 6th St
Austin

Directv Round Rock

468 Round Rock Avenue
Round Rock

Dish Network Austin

13785 Research Boulevard
Austin

Dish Network Cedar Park

404 Marigold Lane
Cedar Park

DSL Austin

Austin

DuoStar Technologies

4706 Rustown Dr
Austin

eDrugSearch.com, Inc.

607 E. Blanco #398
Boerne

eFuneral

5000 Euclid Ave Ste 310

ELK Communications

115 Trailridge Rd.
Georgetown

Eyeflow Internet Marketing

1013 East Carson Street

Find My Company.com

611 S Congress Ave
Austin

FINE TELECOMMUNICATIONS

2278 NEWPORT BLVD

Fly Media Productions, LLC

225 Parkway 575 #620

FME Modules

8701 Cretys Cove Austin, TX 78745

ForbenMedia

7401 Summerhill Road

FRANK'S ANTIQUES & COLLECTIBLES

7907 WEST 19TH STREET
Lubbock

Full Rotation Group

90 Lackawanna Ave

Grande Communications

900 Bugg Ln
San Marcos

Grande Communications

1923 East 7th St.
Austin

GRANDE COMMUNICATIONS

401 Carleson Circle
San Marcos

Grandquist Operations

10301 FM 2222
Austin

Greencastle Web Design

676 Shannon Drive N

Higher State Technology

1000 Stacias Way
Pflugerville

Hill Country Commercial Communications H3C

2605 South Walker Dr
Leander

HostCrusher

3008 Tudor Rd.

HostUsUSA.Com

212 W Main St
Round Rock

Housecall Computer Services

350 N Guadalupe St
San Marcos

Hyper Computers

1507 Chestnut St
Bastrop

I Bookmarks

10201 Jollyville Road
Austin

Inbound Mastery

1009 West 6th Street, Ste 203B
Austin

Innovated Web Creation

408 Persimmon St
Bastrop

Internet Texas

201 Wilkes Street
Smithville

IT Pro1

445 Round Rock West Dr
Round Rock

ITAustinWeb.com

8617 Spicewood Springs Road Apt 112
Austin

J.Waters Designs

720 Airport Blvd #22
Austin

Jim Butt - RevLocal

901 S Mopac Expy Ste 300
Austin

JumpPuppy.com

117 Mokuauia Ct
Bastrop

KNUSSMANN LAWN & LANDSCAPE

10328 EMBER GLEN DR
Austin

Launch! Social Media

P.O. Box 340093
Austin

Laximi Company LLC

311 Warren St

Level Nine Media

PO BOX 3211
Austin

Levitate Web Design

401 Congress Avenue
Austin

Local Fame

2200 Curtis Ave
Austin

Local Results

5202 Douglas Corrigan Way

Local Surge Media

4807 Spicewood Springs Rd
Austin

M-cubed Designs

Creekmont West
Round Rock

Macgirl Inc

880 Mandalay Ave

Marcor Technologies Inc

2807 Yosemite Dr

Marketizeit

1304 Woodland Ave., Unit B
Austin

Master 55

40446 N Rte 59

Michael The Computer Guy

1604 Sundance Dr.
Round Rock

ModCat Design

2616 Glen Field Dr
Cedar Park

Modern Web Studios

1067 N Main St

My Utility Brokers

9344 Tarryton Ave.

novusORDO

PO Box 801

O2T2 Hosting

Po Box 26041

PC Doctors

8023 Burnet Rd
Austin

Perfection Personal Assistants

14900 Avery Ranch Blvd. Suite C200
Austin

Performance Media Placement

23172 Plaza Pointe

Petfarm Web Design

P.O. Box
Round Rock

Pick Telecom Solutions

PO Box 1471
Kyle

PRIME MOBILE AT&T

5700 BURNET RD
Austin

Princeton Internet Marketing

295 Route 571, Suite 181

Red Blue Concepts

3176 Darvany Drive
Dallas

Redhaus Design

3040 Oasis Grand Blvd

RevLocal

901 S Mo Pac Expy
Austin

Rough Ride Creations Internet Marketing & Design

6636 W. William Cannon Drive
Austin

SALEAMP

8500 N MO PAC EXPY
Austin

Satellite Station Fire & Security

100 West Chamberlain St.
Kingsland

ScriptiLabs LLC

13033 Pond Springs Rd
Austin

Sellbooks.com

4121 Hillegas Road

SEO Services Austin

4008 Cima Serena Dr
Austin

Shasta Consulting & Web Design, Inc.

2205 Hilltop Drive - 2020

Smart Evolutions

PO Box 2226

Suddenlink

111 N College St
Georgetown

T. Brooks Web Design, LLC

3111 Rt. 38 Ste 11

TastyPlacement

1701 Directors Blvd
Austin

TDH Web Design

16317 Crackerneck Rd

Texasdata.Net

2301 Lost Reek Rd
Dripping Springs

The Critical Update Inc

5114 Balcones Woods Dr
Austin

The Right Way to Write

30 East Georgia Street

Think Big Websites

12102 Park Dr.

TIME WARNER CABLE

12012 N Mo Pac Expy
Austin

TIME WARNER CABLE

117 BUFKIN LN
Lockhart

TIME WARNER CABLE

919 RANCH ROAD 620 S
Austin

Time Warner Cable

12012 N Mo Pac Exp
Austin

Time Warner Cable Del Valle

13915 FM 812
Del Valle

Time Warner Cable Austin

606 E 3rd St
Austin

Time Warner Cable Austin

Time Warner Cable Austin
Austin

Time Warner Cable Austin

422 Congress Ave
Austin

Time Warner Cable Buda

15300 S Interstate 35
Buda

Time Warner Cable Cedar Park

600 S Bell Blvd
Cedar Park

Time Warner Cable Kyle

107 W Center St
Kyle

Time Warner Cable Round Rock

103 W Austin Ave
Round Rock

Time Warner Cable San Marcos

301-399 N Guadalupe St
San Marcos

Time Warner Round Rock

106 W Liberty St
Round Rock

Time Warner Round Rock

1905 North Mays Street,
Round Rock

Timegears.com

13908 Allisonville Road

TimeMight Corporation

378 Garretson Ave.

Top Agent Ads

11835 Carmekl Mtn Rd

TOTAL ACCESS NETWORK

100 N MAIN ST
Elgin

TradeMark Media

1601 E 7th St Ste 200
Austin

Trifecta Interactive Marketing

2525 S. Lamar Blvd., Suite 3
Austin

Tru-Teks, LLC

PO 170156

TurnUp Local

911 presa arriba rd
Austin

Unlimited Web Design

12 Hopkins Street

Verizon

701 Brazos St
Austin

Walton Street Web Design

2032 W Walton St

Web Diversity, Inc

402 W Palm Blvd Suite 229
Round Rock

Web Editors, Inc.

21392 Palomar Street #958

Webb Design

PO Box 690661

Website Desigers in Dallas

4038 Lemmon Ave.
Dallas

Wholesaleinsurance.net

2266 LAVA RIDGE CT

Wire My Web

48 Maiden Ln

Wireless America

1101 Thorpe Ln
San Marcos

WON Marketing, Inc.

200 N. Harrison St, #106

WP Engine

504 Lavaca St Ste 1000
Austin

WSI Create Demand

8305 Pommel Drive
Austin

X3O EMERGING TECHNOLOGIES

11810 Parklawn Drive

XL Web Services

204 Golfview Dr # 103

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