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Internet Service Providers to Avoid

131

Top Rated Internet Service Providers

21

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Over 3,070 reviews for
Austin Internet Service Providers from people just like you.

C
"I called to set up internet at my new house. The service woman told me extreme Internet was $65 a month...my roommate we have the same service" and we pay $35...why would the in person price be almost double the online price. I wasted my time by calling and ended up getting the $35 price online. Very frustrating they won't honor the online price over the phone.

-Dottie N.

D
"The main reason things didn't go well is that the TWC approach to customer service is to push additional services on the customer. Both times I called, the" reps wanted to ask me questions about my internet use, number of devices in the home, etc., leading up to offering me "the best option". For example, the sales rep. offered me a bundle for $103/month, when all I wanted was the internet service for $35! Even when I called to cancel, I was asked similar questions, which seemed totally irrelevant to cancellation. When I asked who I could contact to file a complaint, I was told I should go to the nearest store to fill out a form--that's ridiculous! In addition, several personal remarks were made during the sales call that my husband and I found totally irrelevant. Maybe that's TWC's idea of personalized service, but it didn't work for us. Finally, the sales reps should have a clear understanding of the installation process, so they don't argue with a customer (as this one did) about what might be required. That would allow the customer to know the full cost of installation and make an informed decision. The technician who came out was the only person in this process who seemed to know what to do, and provided excellent customer care.

-Shernaz G.

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Internet Provider reviews in Austin

C

Rating
Twenty years ago I began basic tv with . Three years ago I added internet. The bill has doubled over that time. I recently bought a new tv and an amplified HDTV antenna. And called to drop the tv cable basic , which sometime over the years they changed the name to starter Tv. The answer was absolutely NO. They will not turn ...More off the tv cable and they will continue to charge me for it as long as I keep the internet. I was told it became a package three years ago when I added internet and nothing could be changed. They will not let me drop the "bundle" and change to any of the other internet only plans.
I was told it was impossible to separate the services. Well, in the beginning I accepted a trial of a more expensive tv plan and then cancelled it. There was no problem turning that on and then back off and I also installed the internet myself so I don't understand why it is so impossible to separate them now. We talked until I was exhausted. Their idea was to say they could possibly lower my bill maybe $10. Of course that will go up and up. I tried to return an adapter and it was refused at their office because although it is disconnected at my wall, it is still on and listed on my account. If I don't switch providers they will eventually start charging me rental on the adapter, too.
Over the years I have had reliable internet and been happy with the service. So it is hard to score. But refusing to let customers adjust their service??
- Lenn K.
F

Rating
Do not use . I had a domain name for over 10 years. I tried to transfer it a month ago and now have lost my domain name forever. When I spoke to , they initially said that they could correct it and then changed their mind and said they could not correct it. I have been billed for the services and have ...More not received my domain name back.
- Daniel P.
C

Rating
Price is OK, internet service works well but they are constantly calling asking me to add additional services. And if anything goes wrong it is difficult dealing with their customer service.
- James A.
F

Rating
First their customer service overall is an "F". Their telephone menu stinks and keeps you on the telephone way too long. On occasion you will get someone who seems to care and tries to help you. But in the end the problem is usually not fixed. When they give you a credit, it may or may not show up on your bill. They seem to change service ...More appointment dates and times when they want to and then tell you that you have written down the wrong date and time (has happened on a couple of occasions). They are very frustrating and can't be trusted.
Some of the techs that come out try very hard to fix the recurring problems and are pretty nice. I am not sure if the they have all the tools they need to do the job. They show up on time and answer your questions. I prefer to have them come out and trouble shoot rather than talking to someone on the telephone telling me the same crap over and over, then telling me they will arrange to have someone come out to look at the problem.
The fact is the problems with the internet service and cable TV are chronic problems. Ever since they upgraded and I switched over to HD TV. I believe I should get consist and excellent service for what I am paying monthly. If only there were more quality alternatives!
- Jan S.
B

Rating
Initial installation went well. Service tech was polite and informative.
Approximately 2 weeks after the install, there were 3 days out of 5 where all the services went dead because of supposed maintenance on a part of the system. I was credited for this outage, but if they were doing maintenance they could have informed us instead of making ...More us call them when service went down. Since then, everything has worked quite well with good wireless coverage in the home.
- Jeffery D.
B

Rating
Tech was early, and didn't a lot of here. Unfortunately, you'd was out 3rd service call for the sane issue, but this tech was,fthorough and took extra measures to make sure we have reliable internet. My husband and I burn work from home dvd he installed two signal boosters dvd replaced some of cables & splitters.
- Kira M.
C

Rating
CLEAR promised 4G connectivity in most major metro areas, in reality even though I live a few hundred feet from the closest antenna the speed is not consistent. I've also found it doesn't work in all cities, or even in certain locations within cities that do have coverage, for no discernable reason. When it works, it's great.
Price ...More is fairly high @ $50/month but this is one of the few options for people like me who do not have/want internet bundled with cable service. Being able to take the hotspot on the go is great for client meetings and work travel.
All in all, until Google Fiber shows up in , this is a decent internet solution.
- Katerina T.
B

Rating
Admittedly, the initial appointment was dropped, and I was told that I would get a call back in 24 hours to get the modem replaced. Naturally, that didn't happen, but on a follow up call to TWC, they saw my notes, didn't even try to recreate the wheel in diagnosing the modem, and sent out the technician.
Our technician was spot on - ...More he replaced the connections in the line, and replaced the modem without question.
He also sat there and diagnosed the signal - talking shop, basically - with me until we were both satisfied with the outcome.
The technicians that are employed by TWC are the true front men to good customer service of TWC.
Overall, I am satisfied with TWC, and they are pushing up their speeds on broadband, because of Google competition that is on its way, only time will tell if they can keep customers in the area.

- Aaron C.

Internet Service Providers in Austin

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Advanced Wiring

12329 Cahone Trail
Austin

AE Austin

Austin

Alexander Technical Resources

1263 Glenwood Ave SE

Amazon Business Services

41325 clear water way
Austin

Andy's Web Tools

646 N Riverside Dr

AT&T

1011 W 5th St
Austin

AT&T U-verse Round Rock

109-199 W Main Ave
Round Rock

AT&T Uverse

500 E 8th St

AUSTIN ADVANCE TECHNOLOGY

PO BOX 153057
Austin

Austin Interactive Design

512 E Riverside Dr
Austin

Austin Satellite Tv

10900 Stonelake Blvd
Austin

Austin Writing Services

PO BOX 16594
Austin

Austinhandimon.com

13425 FM 620
Austin

Auto Transporters Online

25108 Marguerite PKWY, Ste A-353

B&G Media Group

B&G Media Group, LLC
Austin

Best Practice Institute

410 Evernia Street

Boom Consulting, LLC

3571 Far West Blvd. #42
Austin

Breathingsocial

1414 South Lamar Boulevard
Austin

Business Bookmarks

7171 Southwest Parkway
Austin

Business Communication Solutions

1508 Dessau Ridge Ln
Austin

C.R. Proctor Enterprises, L.L.C.

11160 Jollyville Rd
Austin

Castle Point CSG, Inc.

3013 Rainbow Dr Ste B

Champion Home Security

2013 Wells Branch Pkwy #303
Austin

Cheaper Than A Geek

Headquartered in Crofton with service worldwide

Citirush Media

6607 Brodie Lane
Austin

Clarity Ventures

9442 N Capital of Texas Hwy #925
Austin

Clear Internet Sales

2900 S Capital Of Texas Hwy
Austin

Clear Internet Sales

6001 Airport Blvd
Austin

Click Refresh

428 S. Atlantic Blvd

CMB Network Support

9139 Boulevard 26
North Richland Hills

Comcast Austin

111 E Cesar Chavez St
Austin

CommercePundit.com

1625 Lakes Pkwy.

Coolhead Tech

700 Lavaca Street
Austin

David Grigg

903 Chickadee Ln
Austin

digITech Web Design, LLC

7703 N. Lamar Blvd. Suite 510
Austin

Directv Austin

201 E 6th St
Austin

Dish Network Austin

10900 Stonelake Blvd
Austin

Dish Network Austin

13785 Research Boulevard
Austin

DSL Austin

Austin

DuoStar Technologies

4706 Rustown Dr
Austin

Dynamix SEO

12440 Alameda Trace Cir #1428
Austin

Elibtory

7020 Easy Wind Drive
Austin

ELK Communications

115 Trailridge Rd.
Georgetown

Find My Company.com

611 S Congress Ave
Austin

Find Plumbing Contractors

305 S Congress Ave
Austin

FixMyAustinPC.com

8225 N FM 620
Austin

ForbenMedia

7401 Summerhill Road

Grande Communications

900 Bugg Ln
San Marcos

Grande Communications

1923 East 7th St.
Austin

GRANDE COMMUNICATIONS

401 Carleson Circle
San Marcos

Grandquist Operations

10301 FM 2222
Austin

I Bookmarks

10201 Jollyville Road
Austin

Inbound Mastery

1009 West 6th Street, Ste 203B
Austin

Inverselogix

4600 Touchton Road E, Building 100, Suite 150

ITAustinWeb.com

8617 Spicewood Springs Road Apt 112
Austin

IV Support Holdings LLC

500 West Putnam Ave

J.Waters Designs

720 Airport Blvd #22
Austin

KNUSSMANN LAWN & LANDSCAPE

10328 EMBER GLEN DR
Austin

Landscape Point

1100 Congress Ave
Austin

Launch! Social Media

P.O. Box 340093
Austin

Legal Zoom

9900 Spectrum Dr.
Austin

Level Nine Media

PO BOX 3211
Austin

Levitate Web Design

401 Congress Avenue
Austin

Local Fame

2200 Curtis Ave
Austin

Local Surge Media

4807 Spicewood Springs Rd
Austin

Marketizeit

1304 Woodland Ave., Unit B
Austin

MarqueeWorks

758 Kapahulu Ave

Media Simply

9111 Jollyville Rd #100, Austin, TX
Austin

Modern Web Studios

1067 N Main St

Outlook Customer Service

126th Woodward
Austin

PC Doctors

8023 Burnet Rd
Austin

Perfection Personal Assistants

14900 Avery Ranch Blvd. Suite C200
Austin

Performance Media Placement

23172 Plaza Pointe

Pool Builder Lead Rocket

2200 Panther Trail
Austin

PRIME MOBILE AT&T

5700 BURNET RD
Austin

ratiokontakt

1101 Brickell Avenue, South Tower

RevLocal

100 Congress Ave
Austin

RevLocal

901 S Mopac Expy Ste 300
Austin

Rivet Networks LLC

11940 Jollyville Rd
Austin

Rough Ride Creations Internet Marketing & Design

6636 W. William Cannon Drive
Austin

SALEAMP

8500 N MO PAC EXPY
Austin

ScriptiLabs LLC

13033 Pond Springs Rd
Austin

SEO Services Austin

4008 Cima Serena Dr
Austin

Sistema Technologies, Inc

7518 Robert Kleburg Ln
Austin

Supergroup

3501 Shoreline Drive
Austin

T. Brooks Web Design, LLC

3111 Rt. 38 Ste 11

TastyPlacement

1701 Directors Blvd
Austin

TAViS MEDiA

2901 Barton Skyway
Austin

The Critical Update Inc

5114 Balcones Woods Dr
Austin

The Right Way to Write

30 East Georgia Street

TIME WARNER CABLE

12012 N Mo Pac Expy
Austin

TIME WARNER CABLE

301 BENEDICT AVE
Florence

TIME WARNER CABLE

919 RANCH ROAD 620 S
Austin

Time Warner Cable

12012 N Mo Pac Exp
Austin

Time Warner Cable

730 W Stassney Ln #100
Austin

Time Warner Cable Austin

606 E 3rd St
Austin

Time Warner Cable Austin

Time Warner Cable Austin
Austin

Time Warner Cable Austin

422 Congress Ave
Austin

Time Warner Cable Austin

401 Congress Ave
Austin

TradeMark Media

1601 E 7th St Ste 200
Austin

Trifecta Interactive Marketing

2525 S. Lamar Blvd., Suite 3
Austin

TurnUp Local

911 presa arriba rd
Austin

Verizon

701 Brazos St
Austin

VERIZON WIRELESS

3505 MONTOPOLIS DR
Austin

Web & Moore

32159 23 Mile Rd.

Webb Design

PO Box 690661

Webcore Technologies, Inc.

807 Brazos St., Suite 101
Austin

Webvision

10900 Research Blvd
Austin

WP Engine

504 Lavaca St Ste 1000
Austin

WSI Create Demand

8305 Pommel Drive
Austin

X3O EMERGING TECHNOLOGIES

11810 Parklawn Drive

Xtra Mile Media

1906 Koenig Ln
Austin

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