Austin Lumber Stores

"I bought a washing machine. It didnt work when they came and installed it. They have had three people out to fix it but it still has not worked. It flooded my new house and they have not replaced the washing machine to this day. They have not honored their warranty."

"This was a pleasant experience overall. was very friendly, courteous, and knowledgeable about ovens. He was able to take the oven apart within about fifteen minutes. He gave me an estimated price to replace the part, but let me know that I could get new oven comparable to the one I had for about the same price as the repair. ...more He let me think about what I wanted to do after letting me know that he did have the parts for my oven and could perform the repair if I wanted. I decided to forgo the repair and just get a new oven. He offered me coupons for a new oven from

. He also asked me if I needed anything else repaired while he was there. Another plus about

repair, is that you can schedule your repair on their website, picking the best time and date that fits your schedule."

" was very prompt. In fact, I was surprised they came so quickly. The man was professional and clean cut and he went right to work and had it fixed quickly. He was honest with me about what was wrong and I felt he was very trustworthy and dependable."

"You get a whole new experience when you enter this store. Friendly workers you and provide incredible service. Not at all like those large "box" home improvement stores that barely recognize their customers entering the door and employees who become scarce when you really need help. Ace sales agents will walk you through the ...more store, even helping me find the right screws to match some hardware. The paint section is great, carrying high quality

paints! And your kids can enjoy the free fresh popped popcorn so mom or dad can shop with ease. Within two visits, the manager and others recognized me and also my knew my kids names. Again, if you want home town friendly service, this is the place to shop!"

"They were right on time or early everyday and did a great job. What I liked about the price was that I got a 12 month interest free rate to pay for it, which is really good. The painter that came was contracted by Home Depot and he did excellent work."

"The initial service was fair, but once we paid for the shower system, customer service fell to zero. We paid for overnight shipping, and it has been over 2 weeks and we're still waiting. The owner is rude, unaccomodating, and doesn't care about assisting customers. He refuses to answer any questions or assist in resolving issues. I contacted the shower ...more system manufacturer who stated our particular system could not have been shipped overnight because there is a 4 to 5 week turnaround on that particular system. The manufacturer also stated company representatives inform their vendors to tell customers of the long turnaround time. We were not given this information. When I complained, the owner refused to refund my money or even listen or talk to me. This is the most uncooperative owner and worst customer service I have ever encountered. I have filed complaints with the TX AG's office and the BBB. I DO NOT recommend

to anyone."

" was very very helpful in several emails to him asking about this and that. I have a PhD, but trying to replace all of my door hardware was a real challenge!!! is VERY prompt and responsive, my oh my, more people need to be this way. His prices are cheaper than big box stores too. I will definitely ...more tell my friends about this place. What a great experience. My order shipped in 1 day. WOW WOW WOW."

"Three weeks later, they had still not delivered the parts and were unwilling to commit to any delivery date. They also refused my request to cancel the order and refund my money. Their inability to fill a order was causing a major delay in my entire remodeling project. I finally went through Visa and got a charge back against ...more them after a bitter documentation battle. I went to another supplier and got my order filled, shipped and delivered within two days."