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The work was begun on time and ended on time. Cleanup and back-fill (new soil where needed) were done professionally. Little damage to existing landscaping, including removing and replacing part of the deck.
During the leveling process they walked me through the house demonstrating how leveling was done (very interesting to watch the process). When everything was done to our satisfaction they cleaned-up and left. After a couple weeks
Overall this process was much easier than I expected and cost (just a little) less than we budgeted. I recommend you at least contact them if you are in need of foundation repair.
Things that went not so well: The only thing I asked was for open communication. and got one probably 10% of the times I asked for one. When I was able to speak with the onsite work supervisor, his English was so poor that nothing was really communicated; he was a very nice guy but allowed his guys to traipse through my entire home with mud laden boots. They also continued to use the toilet despite the fact that the water was turned off, so I had urine festering in my toilet for over a week. There was also extensive follow on plumbing work required but they did not tell me this. I had to find out by coming home one day and meeting the plumbers (unsupervised) tinkering around under my house. Finally, as a result of the work, the grounding wire to the electrical box had to be severed and they clearly knew it, as the connector was set next to a worker's wrench an set of gloves. However, despite the fact that this presents an electrical hazard, they again, did not tell me so that I could get an electrician out to fix it. They just denied any liability.
I will not recommend this company to friends and colleagues. The customer service was abysmal and the end product was not nearly good enough to merit this treatment.
You don't really know a foundation company, however, until you have your entire foundation replaced. We had 35 cedar tree trunks from 1929 replaced with cement piers, while leveling the house, last fall.
Communication with the office and managers --
In particular, a 48-foot 4x6 pressure-treated shaker beam was installed under the middle of our upper living room where there had been no prior support and the floor used to rattle noticeably when walked upon. Seven steel T- piers were installed, one to shore up the front porch and the other to support properly the load of the center beam where it meets the back patio slab. Additionally, four spread footers were installed below the front porch slab to adjust and stabilize it, and five more spread footers were installed around the perimeter of the back patio to adjust and stabilize it. Joist hangers were also added to at the back patio slab where existing joists were pulling away from the band joist. The pier-and-beam portion of the house was then incrementally level-adjusted. For the slab, eleven steel piers were driven to bedrock (10 to 12 feet) around the foundation, and three footing holes were excavated under the garage slab. The rear slab was then incrementally jacked up about 2 inches to level it. To access the slab, a portion of our custom deck was disassembled and reassembled upon completion. Finally, a licensed structural engineer certified all the work. City of
to talk in case any questions came up. The end result is a 1930's bungalow that
in a way feels like a new house to me.
While the end product of the job was satisfactory, the process of getting things done was atrocious. I bought an older house which wasn't taken care of very well by the previous owners. As such, the skirting around the house was broken and in need of repair. The bid was higher than expected, but as I had read the reviews here and heard that were good, I decided I'd rather pay more and not have to worry about the job than save a few dollars.
The job started off okay, but it was discovered that some of the siding on the house was not in good shape and needed to be replaced before the skirting could be fixed. Unfortunately for me, no one actually told me this. The foreman came by unannounced to pick something up a day later and my wife happened upon him in our backyard. He then informed my wife that we'd need to replace the siding and that we'd need to find someone else to do this. I called the office the next day to find out what exactly needed to be done so that I could find someone else to do it. The office had no idea what was going on with the job and instructed me to call the foreman. I called him and he then said that he'd be able to do replace the siding for us and would start on it two days later (on a Friday) and that it should only take one day, but he'd finish it up over the weekend if need be. He did not show up on Friday or the weekend. I called the office on Tuesday and they again had no idea what was going on. They said that they would call the foreman and see what was going on and call me right back. I ended up having to call them back the next day. They then told me that they still had no idea what was going on and said that I should call the foreman. I informed the person at the office that it was not my job to hunt down their employees. The foreman called me back later that day and told me that he had ordered the siding but that he had to pick it up. He said he would do so the next morning and start the job in the afternoon. From there on, the job went fine.
he also suggested a couple of ways to provide another company with info that could help it diagnose our problem. finally, he suggested that i consider "maintenance" rather than "repair." basements in central texas are so uncommon that it may be best to make provision for removal of the water after the fact (with a sump pump) since it's almost impossible - given the variety of solutions we've tried, to no effect - to prevent water leaking permanently.
so, in short,
out. The rep from
of my questions and in the end referred me to a competitor because he
didn't feel he could perform the repair as well. It is very refreshing
to find this level of professionalism in an otherwise dismal world of
general business practices.
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