Austin Dry Cleaners

in Austin, TX

Dry Cleaning Reviews in Austin

D

Rating
I used this cleaner over a period of time because of the location. However, they would constantly make mistakes in my orders. I would ask for no creases in shirt sleeves or pants and they would come back with creases. They would then tell me that I would have to leave them rather than fixing the problem at that point. My shirts would come back with dirty collars - They told me that they were too dirty to come clean. Yet when I sprayed them with spray and wash they came clean. One day I was told not to spray my collars any more. My clothes would come back with a strange odor. One of my friends said it was caused by using dirty cleaning chemicals. Please note these problems did not happen with the discount services.

I would have switched cleaners but the previous cleaner was just a bad if not worse.

The final straw was when they lost a new shirt. I was told to give it a couple of weeks and it would show up. After a couple of weeks it did not come back. I was then told that I had to file a claim and it would take 6 to 8 weeks to get a refund for my shirt. However, if I would take it in cleaning it would take only a couple of weeks. I kept asking about my shirt. Each time I did, the older woman who works there who would say I am not sure what is going on with your refund in a hateful manner. She would then say let me check on it and go to the back of the shop and return with one of the men who would stand behind the counter with her and stare at me. This happened more than once.

Anyway no shirt/no payment - I would not use this cleaner.
- Terry G.
A

Rating
They were able to get out all of the stains. The white shirt with the blue
stain is now completely white. I was very happy with the service. They could not offer same day service, but I would pick quality over speed any day.
- Kevin D.

Austin Dry Cleaning Articles

Dry Cleaning reviews in Austin

A

Rating
They were wonderful- very friendly and knowledgeable. They took a little longer than they initially told me to prepare my dress for storage but it was not a big deal since I didn't need it immediately.
- Bryan T.
A

Rating
Since just about everything that I wear has to be dry cleaned I need to go to a dry cleaner that has good value. I have been going to this place for about a year and I am very happy with the work they do.
- DEBORAH F.
A

Rating
I like the prices, they are very reasonable. They carefully sort everything. They bundle all the clothes together nicely when you pick it up. They are friendly and personable.
- Brian K.
C

Rating
Sienna Cleaner's policy is that if the problem is not noted in 2 days, any rework is done at the customers expense. Other than this we have not had a problem. However, we have many other garments that went to Sienna which we have not examined because we were not ready to wear them when we took them home.
- CLIFF O.
A

Rating
They do a great job on my clothes. They have done several minor repairs (sewing on a button and restitching a loose seam) with no extra charge. I have never had a complaint in the several years I have used this company.
- Dan M.
A

Rating
This company seems to hire great counter help (at least they do in Oak Hill) and they have never ruined anything I've taken in. Work is always done on time and very high quality. No complaints from this happy customer!
- JIM M.
F

Rating
The pants were lost, presumably sent home with another customer. I had someone else's pants which I returned while at the counter. They supposedly contacted customers who might have gotten the pants, but they were never returned. I waited a couple of weeks to see if we would get them back. I filled out a claim for and in 4 months I never got a call or question or explanation. I asked every week about my claim. I was told it was turned in. We left messages by phone with the manager, calls were never returned. My husband went in person to the corporate office and was told they had no claim form even though the store employee said it had been sent and had been told a check had been sent to us. We have received nothing for our lost pants and now the suit is worthless. In fact we had to turn in the coat when we filed the claim.
- RAYDA P.
D

Rating
I had a coupon for the cleaners near my office and wanted to give them a try. However, the coupon was for
Austin Dry Cleaners Provider Name Locked
's Cleaners but the one near my office is
Austin Dry Cleaners Provider Name Locked
, I didn't realize this until I was inside. Much to my surprise, the manager at this
Austin Dry Cleaners Provider Name Locked
location would not honor the competitor's coupon. Moreover, their regular prices were very high. The manager claimed that their service was considerably better than
Austin Dry Cleaners Provider Name Locked
's, but I don't buy it, they are using the same cleaning solvents and equipment. I wasn't seeking specialized cleaning, just regular men's shirts. After this experience I certainly don't plan to use them, how can they justify their price?
- DEREK C.
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All Dry Cleaners in Austin, TX

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

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