Austin Cell Phone Services

in Austin, TX

Cell Phone Service Reviews in Austin

C

Rating
At 3;45 PM that day, an automated response message contacted me to tell me that due to abnormally high call volumes, it would be closer to six when they would be here. By 5:30, I was getting antsy, so I called the same number the recorded message originated from, and got the AT&T dispatcher on the line. Her name was
, and she told me that the order was cancelled because the technician had no apartment number. No one ever called me ask for the number, in fact, no one called me at all when they arrived, as they had the last time. He could have gotten that number...in fact anyone could have..if they had bothered. So I blew a whole entire day off waiting around for nothing! I asked to speak with the supervisor.
said she would have someone call. I waited, then called again, asked to speak to a supervisor.
spoke with me and said that the technician had come to the complex and knocked on a door, but got no answer. My cell was on me the entire day, so I know that nobody called me to get the apartment number. The only time I left all day was to take to trash out, and my cell was on me then.
set another appointment for the next day, Monday 7/25, at around 8:00AM. I am calling first thing on Monday morning, 7/25, and speaking with someone in the retention department for AT&T. I want to hear one really good reason they deserve to keep my business--between the poor communication, the lousy equipment, and the huge prices. By the way-- I don't want to fail to mention a $21.00 or so cramming charge from a mysterious third party, which AT&T was superb about taking care of. It was from a company called M-Cube, and the lady on the other line said that it was a behavior that the FCC is about to start cracking down on. It was taken care of by her without her even batting an eyelash. So, hats off to AT&T for at least being helpful with that issue. As for these other problems, I will keep you posted. As for right now, I am extremely, extremely dissatisfied. I expect better from a telecom company that is more expensive than anyone else out there.

The next day, I spoke to a representative in the Retention Department. She gave me $ 75.00 credit on my bill and contacted the dispatcher to see to it that someone came out ASAP to replace my DVR. The guy came out that morning and did what he was supposed to do. They were very, very good about addressing my concerns. I was overall satified with the outcome.
- Anita R.
A

Rating
The service was excellent and very informative. All options were explained and accessories made available only that I needed or wanted. Very helpful and courteous and quick.
- Patrick D.

Austin Cell Phone Service Articles

Cell Phone Service reviews in Austin

F

Rating
They gave me a deal of high speed internet and all this stuff for about $94.00. When I got my bill it was $111 and they said they couldn't go through with the deal we had discussed. The next bill was $117.00. We got rid of the internet and I'm still paying $100.00. They are the biggest rip off I have ever gone to.
- LEROY D.
A

Rating
I have used this company for the past two years. Whenever I have had a problem, they have been understanding and helpful in resolving them. They offer a wide variety of services and I am going to continue to them.
- Rebekah M.
B

Rating
We switched to another provider due to lack of functionality on iPhone and poor data service outside metropolitan areas. Customer service was, with some exceptions, good. If they upgraded their system and offered functionality with Apple products, we would consider going back.
- Peter G.
B

Rating
The total expenditure reflects one year's costs not a single month. My company supplies this phone. I am responsible for data charges beyond 1G allowance. WOW! They have very expensive data charges. I also have to pay for tethering if I want it. WOW! Their fees are the highest I have seen. Dropped calls are pretty frequent as well. During busy travel times on local roads - morning and afternoon rush, lunch - dropped calls are common. Data also is slow at these high traffic times. Since the iPhone is now available from everyone, get it from another service.

- Richard R.
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All Cell Phone Companies in Austin, TX

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

COMFORT ZONE

11200 LAKELINE MALL DR
Cedar Park, TX

COMMUNICATIONS PLUS

8910 RESEARCH BLVD
Austin, TX

Communications Systems Management

7901 Cameron Rd., Suite 3-381
Austin, TX

CONCORD INSURANCE

8213 SHOAL CREEK BLVD
Austin, TX

Conquer Your PC

7701 Baymeadows Circle West
Jacksonville, FL

CONQUERED COMMUNICATION

1807 US HIGHWAY 281
Marble Falls, TX

CONSOLIDATED TELECOM

907 W 5TH ST
Austin, TX

COVAD COMMUNICATIONS

9600 GREAT HILLS TRL
Austin, TX

CRICKET

2100 E RIVERSIDE DR
Austin, TX

Cricket - Century South

801 E William Cannon Dr
Austin, TX

CRITICAL WIRELESS CORP

901 S MO PAC EXPY
Austin, TX

CROWN CASTEL USA

4150 FREIDRICH LN
Austin, TX

CTAP

1606 WETHERSFIELD RD
Austin, TX

D C WIRELESS

2210 E 7TH ST
Austin, TX

DATASIDE

205 W 9TH ST
Austin, TX

DIRECT STONE

11200 LAKELINE MALL DR
Cedar Park, TX

DIRECT STORE

2901 S CAPITAL OF TEXAS HWY
Austin, TX

DISCOUNT WIRELESS PCS

9515 N LAMAR BLVD
Austin, TX

DISCOVER TELECOM

6214 E RIVERSIDE DR
Austin, TX

DISTANCE EDUCATION CTR

3001 LAKE AUSTIN BLVD
Austin, TX

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