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A
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Angie's Answers

?

RUN, don't catwalk away !

If there is a strong urine smell, you have to assume their realtor noticed it even if they were acclimated to it and had them clean the carpets so there would be a chance of selling it. The fact there is still strong odor means it has saturated walls, run down behind baseboards, saturated carpet and mat and subfloor, etc.

Short of a total strip-down of all flooring and baseboards, shelves, mantles, etc and complete sanitizing and chlorine bleach treatment of thereby exposed surfaces followed by repainting and reflooring, you don't have a prayer of getting rid of it. If they let their cats spray and urinate in the house they probably did it all over the house, not in one area, as cats tend to want to go to the bathroom in a "clean" area, not in one fixed spot like dogs.

You are looking at probably $20,000 to get rid of the smell for sure, and even then if the house gets humid in rainy or hot sticky summer weather, the smell could come back out of subflooring, etc.

There are a lot of houses out there - I would bet you looked at this one with intent to buy because it was cheap compared to the competition - well, now you know why, and if you buy it I bet you will know why again every time you come into the house, and get run over by the same train when YOU try to sell it.

Just walk away.

?
Hi,

This is Kyle K from Member Care. Thanks for your question. I'm happy to help!

The Super Service Award is the highest honor given to companies by Angie's List. The exclusive recognition is given annually to service companies who have achieved and maintained a superior service rating from our members throughout the past year. There is no fee to accept the award, and members look for Super Service Award winners when making a hiring decision because only about 5% of companies on Angie’s List meet the strict eligibility requirements. Being eligible is an excellent achievement!

I hope this information help! Please let me know if I can assist further. You can respond to this thread or submit a new Answers post. You can also reach us at memberservices@angieslist.com. We're happy to help!
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Carpet Cleaning reviews in Austin

A

Rating
did a super job and left my carpeting looking like new. He was punctual and personable, got right to work. The cleaning was done in about 2 hours and I couldn't be happier with the work.
- Sandra B.
A

Rating
I was very happy with and his assistant - they were excellent and lived up to its good reputation. They were prompt, neat, and thorough. They treated pet stain areas, spent lots of time on dirty stairs, and worked on stubborn stains. My carpets have never been so clean!
They also steam cleaned ...More my tile flooring, something that had NEVER been done so it was really dirty. Once the tiles and grout were clean, they applied sealant.
They offered me additional services while they were there for a modest fee - they cleaned my dryer vents and also power-washed a dirty driveway.
They cleaned up after themselves and gave me a cute mug with a frog on it!

- Claudia C.
F

Rating
First he was disappointed that I had new carpet. This was a grout cleaning job.
Provider said he did what I paid for. It did not look like it so he said he could dye the grout all the same color. He would call back. He did not. When I called him I got promises to no avail. I would call him and he would promise again. This happened so many times ...More I told him he nor his company would like what I would say on Angies List. I got another promise to take care of the situation. Nothing happened.
- Sue S.
A

Rating
The carpet was badly stained with red wine and pet stains. I can't tell you how bad it looked. I had had the carpet cleaned by another company, but they did not get the stains out. When I got home Friday night, my carpet looked new. They did an amazing job!!!
I will DEFINITELY use them again in the future.

- Eda M.
F

Rating
I tried numerous times to contact them every call went to voice mail. Angie's list was no help they could not reach them either. When I asked for a refund, Angie told me it was out of the 30 days. I had appointments but the company did not show and did not respond. Not happy with the company but also not happy with angie's list. I think they ...More could have done more and back their customer not this company. So heads up if you do not get service make sure you let angie's know with in the 30 days because you are on your own.
- gail B.
A

Rating
The guys showed up on time and were fast, courteous, thorough, and very respectful of my belongings. They carefully worked around light fixtures, etc. Everything looked really nice after they were done, including the especially dirty sunroom. They also got a red stain out of the bedroom carpet that had been there since I moved ...More in. At the last minute, I asked to add couch upholstery cleaning to my order. They tested the material to see if it would work with their cleaners, and we found it wouldn't, but I appreciate their patience in trying. They also offered to sweep my hardwood floor at the end to tidy up.
- Johanna F.
A

Rating
Arrived on time and performed an awesome job all house floors. Floors looked like new again. Grout was back to original color with no stains. Pets stains were all removed and no pet odor. First time my house floors were cleaned professionally in two years. House is no in new home condition and ready to sale! Thank you for ...More a really awesome service:-)
- Charles N.
A

Rating
All aspects of the job went fantastically well and we were very happy with all levels of service. It's been two years and the floor installation was superb - not a single complaint!
- Nicki J.

Carpet Cleaners in Austin

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

4:11 Service Co

PO Box 1054
Round Rock

A TO Z CARPET CLEANING SVC

6800 WEST GATE BLVD
Austin

A-Best Water Damage

8222 Jamestown Drive
Austin

ABC HOME PRO'S CARPET CLEAN

6108 BOXCAR RUN
Austin

ABOLISH DIRT CLEANING CO

PO BOX 201641
Austin

ABOVE-N-BEYOND RESTORATION

7515 CARRIAGE DR
Austin

Absolute Carpet Care

3903 S Congress Avenue
Austin

ACC Cleaning Company

7500 Rialto Blvd. Suite 250
Austin

Addis Carpet Cleaning Services

756 Patchway Ln
Austin

ADMIRAL ONE RESTORATION

822 N MEADOWS DR
Austin

Affordable Carpet Care

10209 N I H 35
Austin

AFFORDABLE CLEANING, INC

7901 Cameron Rd.
Austin

AL'S CARPET & UPHOLSTERY CLNG

2319 BENDRIDGE TRL
Austin

ALAMO ALL CLEANING SVC

5230 THUNDER CREEK RD
Austin

ALL PRO CARPET & UPHOLSTERY

8222 JAMESTOWN DR
Austin

All Regional Carpet Cleaning

14506 Donald Dr
Austin

All Star Steam Cleaning

15216 Valerian Tea Drive
Pflugerville

Almichaels Flooring Co.

1607 Matthews Lane
Austin

AMERICA'S BEST CARPET CLEANING

13009 WELLS FARGO ST
Austin

American Chem Dry

PO Box 452
Round Rock

Angel Maids Austin

Aspen Lake One 13785 Research Blvd
Austin

Angel Superior Flooring

7901 Cameron Rd
Austin

apww cs

904 WICKFIELD LN
Austin

Ara's Cleaning Service

13021 Dessau Rd
Austin

Arc Environmental Solutions

611 Carpenter Ave Suite
Austin

ATX Remodeling Pros

11411 Research Blvd
Austin

Austin Carpet Cleaning

500 E 4th Street
Austin

Austin Commercial Cleaning

9801 W Parmer Lane
Austin

Austin Detailing

8711 burnet rd
Austin

AUSTIN FLOORING RENOVATIONS

PO BOX 81523
Austin

Austin Home and Office Cleaning

12531 W Hwy 71 Unit 2106
Austin

Austin House Calls

11754 Jollyville Rd
Austin

Austin Maid Service

2882 Barton Skwy #222
Austin

AUSTIN PROFESSIONAL CLEANING

8500 Bargamin dr
Austin

AUSTIN SPECIALTY CLEANERS

9406 BUSINESS DR
Austin

AUSTONIAN FINE RUG & CARPET CARE

3900 Drossett Dr
Austin

Barefoot Stone and Tile Restoration

9721 Anderson Village Drive
Austin

Bella Mia Maid Services

12636 Research Blvd
Austin

BEST BROTHERS CARPET SVC

11215 RESEARCH BLVD
Austin

BET Janitorial

12205 Donington Dr
Austin

Beverly's Carpet Care

11419 Eddie Egan Ln
Austin

Bijan Rugs

2901 W Anderson Ln
Austin

Blackmon Mooring

2251 Picadilly Dr
Round Rock

Blackmon Mooring

2251 Picadilly Dr
Round Rock

Blessed Hands Residential Cleaning Professionals

2302 E.William Cannon #1037
Austin

Bob's Steam Cleaning

8008 Tuscarora Trail
Austin

Brittney's Services

5503 Manor Rd.
Austin

By George Carpets & Flooring

96 Trinity St
Austin

Capital Building Services

4425 S Mo Pac Expy Ste 206
Austin

Capital of Texas Chem-Dry

PO Box 92105
Austin

Carpet Cleaning Austin

424 W 8th St
Austin

CARPET CONTROL

2801 WELLS BRANCH PKWY
Austin

CARPET MUSCLE

2600 Scofield Ridge Pkwy
Austin

Carpet Solutions

126 Edwards Dr
Kyle

CENTEX CARPET CLEANING & FLOORS

14100 THERMAL DR
Austin

Certified Carpet Cleaning Inc

PO Box 1451
San Marcos

Chrissy Clean

PO Box 5606
Round Rock

City Carpet Cleaners

134 W Cesar Chavez
Austin

City Carpet Cleaners

1015 E 7th St
Austin

CLASSIC CARPET CARE

7801 N LAMAR BLVD
Austin

CLEANTECH CARPET CLEANING

6315 Oleander Trail
Austin

CMJ Cleaning Service

12046 Trotwood Drive
Austin

COIT OF AUSTIN

9406 BUSINESS DR
Austin

Color Your Carpet

9733 Elaine Rd.

COMPLETE CARPET CARE

7904 WILLET TRL
Austin

Craftsmen Iinc.

7000 Convict Hill Rd.
Austin

D & D Area Rug Co

9705 Burnet Rd
Austin

Daly's Detail

8301 Bradford Edward Cv # B
Austin

Deep Eddy Carpet Cleaning

6509 Burnet Ln
Austin

Disciples Touch Steam Cleaning

8079 N Lamar Blvd
Austin

DOUG G DISTRIBUTORS

5601 WOODVIEW AVE
Austin

DRY RITE

4301 WALLING FORGE DR
Austin

Earthwise House Cleaning

9322 Harvest Trail
San Antonio

Falkin Services Unlimited

2727 Lyons Rd.
Austin

Feet Up Cleaning

12820 N Lamar Blvd
Austin

FIBER SEAL

1925 RUTLAND DR
Austin

FIRST CHOICE CARPET CARE

2301 WHITESTONE DR
Austin

FootStep Cleaning Services

PO Box 307
Cedar Creek

Foreman Cleaning

4207 Palacio Cove
Austin

Fresh Air

2418 Basse Road
San Antonio

Gold Standard Floor Care

7509 Lobelia Dr
Austin

Guru Carpet Cleaning

8832 Francia trail
Austin

Harper Carpet Care

1520 Brandi Cir
Kyle

HARTS CARPET CLEANING

3406 Tarlton Ln
Austin

Heavens Best Carpet Cleaning - Hays

415 N Guadalupe
San Marcos

Hero Carpet & Upholstery Cleaning

308 E. Anderson Avenue
Round Rock

HONEST CARPET CLEANERS

16714 VILLAGE OAK LOOP
Austin

ICcleaning

8582 Steamline Cir
Austin

Ideal Stone & Grout Restoration

11805 Cherisse Dr
Austin

INTERSTATE BUILDING MAINTENANCE

9518 ANDERSON MILL STE A
Austin

J D'S CARPET WORKROOM INC

16309 DOUBLE EAGLE DR
Austin

JENKINS CARPET CLEANING

7586 CHEVY CHASE DR
Austin

JPM ENTERPRISES INC

1115 Shady Lane
Austin

K&N SVC Inc

8222 N Lamar Blvd
Austin

KISS Janitorial services

13498 Pond Springs Rd
Austin

Kiwi Carpet Cleaning

2101 Donley Dr
Austin

Kiwi Services

2101 Donley Dr
Austin

KLEEN MACHINE

PO BOX 14106
Austin

KLEEN MACHINE

3506 QUIETTE DR
Austin

L and M Home Detail

1405 Clearfield Dr
Austin

L Nelson Remodeling

6800-132 Westgate Blvd
Austin

LATINA MIAMI

5812 BERKMAN DR
Austin

LONDON STEAMERS

7501 BLUFF SPRINGS RD
Austin

Lone Star Premier Services

815A Brazos St #160
Austin

Lone Star Specialized Contractors

533 Celery Loop
Austin

Lowe's

6400 Brodie Ln
Austin

Magic Carpet Care

P.O. 203274
Austin

Magic Touch Carpet Cleaning

PO Box 143496
Austin

Maid Brigade- Austin

9705 Burnet Rd.
Austin

Maids And Moore

111 W Anderson Ln Ste
Austin

MASSEY

Georgetown

MASTER TOUCH CARPET CARE

7301 Burnet Rd. #102-544
Austin

Masters Carpet Care

11700 Metric Blvd.
Austin

MB Contracting Services

2415 Bahama Road
Austin

Mean Green Carpet Cleaning

902 Old Austin Hutto Rd.
Pflugerville

Meek's Family Chem-Dry (Chem-Dry of Georgetown)

40216 Industrial Park Circle
Georgetown

MILLER CONTRACTORS INC

9003 SANSOM RD
Austin

MV CLEANING SOLUTIONS

2002 A 213 GUADALUPE ST
Austin

N & S Domestics

1645 Main St
Buda

Nu-Tech Texas Floors, Inc.

706 Sunfish Street
Austin

OnCall Home Services

5555 N.Lamar Blvd. 78751
Austin

OneGuard Home Warranties

20410 N 19th Ave.

ORN CARPET CLEANING

219 WHITETAIL LN
Dale

Peace Frog Carpet & Tile Cleaning

501 North Interstate 35 Frontage Rd.
Austin

Pegasus General Contractors, Inc.

Post Office Box 29042
Austin

Platinum Carpet Restoration

5114 Balcones Woods Dr.
Austin

POWER CLEAN

PO Box 19108
Austin

Powerhouse Carpet Cleaning

3500 Dime Cir
Austin

Precision Carpet Care

700 Lavaca St.
Austin

Precision Clean Systems

2900 W Anderson Ln
Austin

Prestige Carpet Cleaning

605 Winterfield Drive
Hutto

Pristine Clean Austin

123 Call Today
Austin

PRO LINE PROFESSIONAL UPHLSTRY

1503 W 12TH ST
Austin

Pro Maid Clean

1502 Pine Knoll Drive
Austin

QUALITY FIRST SVC

1950 W LOOP
Austin

Quick Response Cleaning

12931 Heyerdahl Drive
Austin

REED'S CARPET CLEANING

116 GLEN OAK LN
Leander

RENDON PAINTING

3302 S. 5th St.
Austin

Restoration King

8711 Burnet Rd
Austin

Rhino Water Damage Austin

308 Congress Ave # E
Austin

Rockin' D Services

164 Wood Farm Rd
Huntsville

ROUND ROCK CARPET CARE

1720 WELLS BRANCH PKWY
Austin

Royal Maid Home & Carpet Cleaning Service

11608 Loweswater Lane
Austin

RUSS MILLER'S CARPET CARE

PO BOX 80151
Austin

S.W.A.T. Steam Cleaning

441 Little Lake Road
Hutto

SANTA FE CARPET CARE

4607 SHOALWOOD AVE
Austin

Santa Fe Floor Care

4304 Far West Blvd
Austin

SEARS CARPET & UPHOLSTERY CARE

5555 N LAMAR BLVD
Austin

SERVICE MASTER RESTORATION

3851 AIRPORT BLVD
Austin

ServiceMaster Restoration & Cleaning

801 Russell Palmer Rd
Kingwood

SERVPRO of Hyde Park

204 W Powell Ln Bldg 5
Austin

SERVPRO of North Central Austin

13900 North Interstate 35
Austin

SERVPRO of South Austin

1950 Picadilly Dr
Round Rock

Shannon's Personnel Service Inc

2613 Buell Ave
Austin

Shepard's Carpet Cleaning

11900 Metric Blvd
Austin

SMITH CO.

1005 W. STASSNEY 208
Austin

SOUTHPRO RESTORATION SERVICES

4009 COMMERCIAL CENTER DR
Austin

SouthWest Janitorial Services

3900 Drossett Dr, Suite D
Austin

Spotlez Cleaning Services, LLC

13010 Research Blvd # 223
Austin

Stanley Steemer

8023 Exchange Dr
Austin

Stanley Steemer

915 W Howard Ln
Austin

Steam Doc Carpet & Tile Cleaners

1507 Legend Oak Ln
Cedar Park

STEAM EXPRESS INC

11409 N LAMAR BLVD
Austin

Steam Green Carpet Cleaning

802 Blanco St
Austin

Steam It

4701 Priem Ln
Pflugerville

Steam Machine Carpet Care

2100 Fuzz Fairway
Austin

Steam Pro Carpet Cleaning

110 East 5th Street
Austin

Storey Construction, LLC

6633 E Hwy 290
Austin

SUNSET CARPET CARE

2600 BUELL AVE
Austin

SUNSET CARPET CARE

1706 DUNGAN LN
Austin

Sunshine Cleaning

10019 Woodland Village Dr.
Austin

SUPERIOR CARPET CARE

603 GREEN FIELD CV
Austin

SUPREME ENVIRONMENTAL SVC

5555 N LAMAR BLVD
Austin

Symbol of Quality

8701 Birmingham Dr
Austin

Tetris Cleaning Services

100 East Whitestone Boulevard
Cedar Park

Texas Flooring Professionals

3709 Promontory Point Drive
Austin

The Steam Team

1904 West Koenig Ln
Austin

The Steamers

500 Canyon Ridge Dr W
Austin

The Steamery ATX

4801 pyrenees pass

The Vacuum Shop

1701 S. Mays
Round Rock

TLC CARPET CARE

PO Box 1390
Round Rock

Total Janitorial Solution

6103 kidneywood trl
Austin

Total Pro Flooring LLC

2207 Bakers Way
Cedar Park

Trusted Restore

12407 N MOPAC
Austin

UCM Services Austin

12820 N Lamar Blvd
Austin

UCM Upholstery Cleaning

701 W 7th St
Austin

UCS Restoration

1834 Ferguson Lane
Austin

Upstairs Maid, LP

12131 Pecan St
Austin

VenCo Construction

1801 Benchmark Dr
Austin

VIBRA VAC STEAM CLEANING

3310 KAY ST
Austin

Washatopia

9030 Anderson Mill Rd
Austin

WeBe Works Inc

PO Box 269
San Marcos

Will does it ALL

4508 Elwood rd
Austin

Will's Carpet Care

1104 Red Bird Dr
Cedar Park

WOW TOTAL CLEANING

827 Farm to Market Road 1626
Austin

Wow Total Cleaning

827 Farm to Market Road 1626
Austin

WOW Total Cleaning

2002 Guadalupe St
Austin

WOW TOTAL CLEANING LLC

1116 Regal Row
Austin

Xstream ATX

7703 Brodie Ln
Austin

Xtra Maid LLC

6600 E Bluestein Blvd
Austin

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