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Austin Cable Tv Providers Reviews

D
"I had been a TWC customer for over 10 years (TV, Internet, & Phone). They kept increasing their prices and have inferior offerings compared with DirecTV and AT&T U-Verse, and have the worst technical and customer service I have ever experienced. Switched to DirecTV and U-verse for internet/voice and couldn't be happier.
"
D
"Absolutely terrible customer service. They schedule in 13-hour blocks. The most recent TV and Internet outage prompted me to call to schedule a tech visit, because it's always the same issue (with the line at the utility pole). Of course, I was told that it was my cable modem that was bad and I needed to exchange it at my local TWC office. I'd already done that. Twice, in fact, in the past three months. And, if my cable modem was the culprit, then why are my HD channels out? First line of customer service provided no solutions (reboot your modem, is the coaxial connection secure, etc.) besides offering to send a tech SIX DAYS later. I demanded to speak to a supervisor (the first of three conversations with "supervisors") which got me absolutely nowhere. Sure enough, after hours on the phone and SIX DAYS without HD or Internet service, the tech shows up (without calling first, had to leave an important meeting at work to meet him) and informs me that it's a "line problem" AGAIN and all I can do is wait for some other tech department to fix it within 24 hours (like it's a favor to me that it will be fixed so soon - after all, it's only been SEVEN DAYS now).
The unfortunate part is that
Austin Cable Tv Providers Provider Name Locked
Comm does not provide service in my neighborhood. ATT U-Verse isn't there yet, either.
TWC is a behemoth that cares not about individual residential consumers. They have a monopoly in many areas (unless you want to purchase your internet, TV and phone separately) on bundled service. They offer no genuine concern for restoring faulty service and/or equipment, and offer nothing but off-the-shelf solutions (reboot the modem and/or cable box. didn't work? repeat. repeat again).
Do yourself a favor and use
Austin Cable Tv Providers Provider Name Locked
Communications, ATT U-Verse, Direct TV, Dish Network, etc. for your TV and ISP needs.
"
B
"They are less responsive, when we've had problems and we've had issues they haven't come out quickly to resolve it. Since we just run out of contact we’re considering about switching to another provider, but we haven’t done it yet, I still need to talk to my husband about this."
A
"
Austin Cable Tv Providers Provider Name Locked
is great. He had everything set up quickly and even helped set up an additional TV that I was prepared to just not have local channels. But he said he could get it to work and he did!
Austin Cable Tv Providers Provider Name Locked
is very knowledgeable!
Austin Cable Tv Providers Provider Name Locked
is the best! "
B
"I switched from
Austin Cable Tv Providers Provider Name Locked
because their DVR could not do as much as their competitors. I could only watch and tape two programs at a time. Their service was good. They just did not have exactly what I was wanting. Sometimes I could not get through to them on their phone lines. I would use them in the future if they would come out with something that is competitive with my current service."
F
"The picture was bad until I suggested he remove a power booster. Then the picture was good, but there is still no sound on most of the channels. When he tried to fix that he made the picture less clear. He came two weeks after my call, and a service man is not coming until next week to fix the sound and picture. The poor man was not well trained and rushed. He had to leave to get the next customer."
D
"Although I was original promised "free installation" in the promoted deal, after I went through the long signup process on the phone, they surprised me by saying I would have to pay $20. The amount is no big deal but I wondered if I was dealing with a bait-and-switch. IN FACT, THIS ASPECT OF THE PROMOTION IS DISGUSTING: The prompt postcard I received has its fine print in tiny yellow letters on white background! Impossible to read! As far as the finished product in each of the three categories: 1) Broadband Internet: I seem to be getting a consistent 6 megabits per second download speed. A-OK. 2) Digital Television: mediocre designed menus. Inferior to Time-
Austin Cable Tv Providers Provider Name Locked
. 3) Telephone: Inferior to other VOIP services in terms of features included...but do get free long-distance US/Canada. (I only got it because of package deal.) BUT I DESPISE
Austin Cable Tv Providers Provider Name Locked
TELEPHONE FOR THIS REASON: They sold my name/number to solicitors & within 20 minutes of my connecting a phone, the onslaught began.
"
A
"We had a really terrific experience.
Austin Cable Tv Providers Provider Name Locked
is very helpful and knowledgable and easy to work with. He was always on time, communicated quickly and effectively about the process and timeline and was the best experience with a service provider that I have had. Our new system and installation looks and sounds great too!
"
F
"I had
Austin Cable Tv Providers Provider Name Locked
installed in February. AT&T has failed to bury the cable in my yard as of today, May 29th. I have followed up with them several times. They have sent people to look at the problem including their own staff and contractors. The first contractor even told them the work was complete, so the ticket was closed. I had to call and AT&T sent a rep to verify the work was not done, and then that rep failed to file the report to open up the work order again. On May 20th, I was promised that the work would finally be completed by May 29th. Yet, it still is not done. I have called and talked to three different people and the only answer I can get is that the work has been postponed until June.
No one will take responsibility an no one at AT&T will follow up to make sure the work is complete.
"
A
"The service had WAY more content than my previous TV provider. One thing did happen at day four. I walked outside with my remote, came back in and the service had gone off and I couldn't get it back on again. Couldn't figure out what had happened and still don't know. Could have hit the wrong button or something. However, I called their tech department, got a TECH WONDER, who had me back up and running in mere minutes. Basically a reboot. That really impressed me. The guy was clear, courteous and quick. Kept me informed about everything we were doing and what to expect and man, that's CUSTOMER SERVICE in Dayglo Orange as far as I'm concerned. I got maybe two people in over 3 years with another carrier who seemed actually customer-centric, and the first one at
Austin Cable Tv Providers Provider Name Locked
is a SUPERSTAR! Sorry about the capitals, but I am shouting. He was first rate. Plus, I am paying less with more features; You-TUBE even. What's not to like? The Internet is also four-and-a-half times faster with
Austin Cable Tv Providers Provider Name Locked
, and only ONE WIRE is all I need to run my computer! If it proves to be reliable from this point on, I will definitely keep it.
"

All Cable Tv Providers in Austin, TX

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings Join Angie's List Now!
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View locations from page 3 of AustinCable Tv Providers

Grande Communications

1923 East 7th St.
Austin, TX

GRANDE COMMUNICATIONS

401 Carleson Circle
San Marcos, TX

Hill Country Commercial Communications H3C

2605 South Walker Dr
Leander, TX

Home Cinema & Systems

Sugar Land, TX

Internet Texas

201 Wilkes Street
Smithville, TX

J F CABLE CONTRACTORS

207 BEN HOWELL DR
Austin, TX

Maestro Integrations

2213 Clover Ridge Dr
Cedar Park, TX

NEXTCOM

11002 METRIC BLVD
Austin, TX

NORTHLAND CABLE TV

1101 MISSION HILLS DR
Marble Falls, TX

POST CABLEVISION

VERA DR
Marble Falls, TX

PRIME MOBILE AT&T

5700 BURNET RD
Austin, TX

RMH CABLE TV INC

3401 W PARMER LN
Austin, TX

RMH CABLE TV INC

13800 FLAT TOP RANCH RD
Austin, TX

SanAntonioProjector.Com

San Antonio, TX

SOUTHERN STAR INC

2101 LAMAR DR
Round Rock, TX

Suddenlink

111 N College St
Georgetown, TX

TIME WARNER CABLE

12012 N Mo Pac Expy
Austin, TX