Austin Cable Tv Service Articles

Cable Tv Service reviews in Austin

A

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As always, the phone and in-person support are wonderful at
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. They always respond promptly and work until everything is resolved. They're also locally owned.
- Chris E.
A

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I went in to a ATT store for my phone, and was offered a great deal to swap from TWC. After a couple of weeks of problems I called to resolve the issues. Tech came and problems were fixed. Now my home is ready for super hi speed Internet - Fiber...
- Steve F.
B

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We switched to
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from Time
Austin Cable Tv Providers Provider Name Locked
after moving. We like the affordability of their cable and internet plans. we've had no issue with speed or quality of the product. Installation was fast and taken care of earlier than expected.
However when it comes to getting unrelated technical issues addressed, the company doesn't make things very convenient. For example, to change which outlet the internet is routed to, or to address an issue with the DVR (recordings skip the first five minutes before eventually smoothing out) we have to expect a trip fee, and a four to six hour service window on a weekday. This is particularly bothersome with the DVR issue considering it appears to be a defect in the hardware. I recognize there are limitations to how easy they can make this, so I wanted to leave this review to tell people to make 100% sure they're satisfied with the installation before the guy leaves. Otherwise it's no small task getting something fixed.
- Candice S E.
A

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The problem with the
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with both the TVs was fixed. The representative was very sincere, thorough and got all the issues with the service resolved. He even answered all our questions about the problems and resolved the issues with internet connection. He even gave us a new AT&T
Austin Cable Tv Providers Provider Name Locked
box for the HD-TV service. And upgraded our router for the internet connection. He was very patient, courteous and got the job done with exceeding customer service. I highly recommend this service technician.
- Shalini A.
C

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While the tv and Internet work well, the phone has not worked reliably or sometimes at all, despite three separate trips to the house to correct the problems. Calls are often dropped, sometimes the phone doesn't ring, and people calling in often get a strange message that there is no phone service for our area. Oh, and we can't get messages. I thought I could just drop the phone service and save money, but I was told that that would actually make the bill go up.
- Frances N.
A

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The techncian did a great job. Very knowledgeable and friendly. A++ for the install. Services are far above TWC. Price is much better with the 1yr discounts, but I'm sure that will be another issue after the 1yr expires.
- Randy S.
B

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The initial install took some time as our house was not wired well for telephone. But the installer was happy to explain each step, did all the work required, even going into the attic to
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the old wires and make the connections. He was very professional and agreeable. When he left, everything was working well and he even made sure the laptop was connected wirelessly. The next day I removed the Time
Austin Cable Tv Providers Provider Name Locked
equipment and accidentally unplugged the gateway. I could not get the signals to connect again. I found that I had no user manuals, not very helpful online support, and when I called the support service it was fully automated. The system dedicated that we weren't getting signals (obviously, it was unplugged) so they sent a technician who was there in less than an hour. (I failed to remember that the installer had left me his number, and I could have called him directly.) I'm impressed that they came so fast, but I think with a little help I could have got the connections going myself. Mostly all that was required was a little extra time and the right order to connect. The next day I noticed that our internet dropped out several times, and the speed was not good most of the time. Although occasionally we did get up to 21 mob often. On the morning of the 3rd day, we had no internet. Our house runs on wireless, coffee pot, thermostat, cell phones, etc. we could tell it had been out for over 5 hours. It was way to early to call the tech directly, so I tried the online chat once the internet came back. But it was very unstable. The online chat went well, and they felt a senior tech should come out. They offered me 2 time periods to choose for an appointment that same day. I choose a later time, so my husband could also be there. By the time he got there we had a great connection, of course. The senior tech arrive on time. He listened to our problems and even though there were no obvious problems while he was there, he installed a new gateway, with a faster bandwidth. It has been 5 days since then, and we have had no more problems. We do not have any problems with the bandwidth issue, although I believe if we had purchased less mb we would. Each of the techs were friendly, helpful, and professional.
- Gail L.
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GREAT VERY PROFESSIONAL I WAS REFERRED TO
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TERRITORY MANAGER
Austin Cable Tv Providers Provider Name Locked
AT 512-650-5486 AND WAS GIVEN A SPECIAL OFFER WITH FREE INSTALL ALSO .TECH WAS VERY PROMPT AND KNOWLEDGEABLE
- joseph M.
D

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I had been a TWC customer for over 10 years (TV, Internet, & Phone). They kept increasing their prices and have inferior offerings compared with DirecTV and AT&T U-Verse, and have the worst technical and customer service I have ever experienced. Switched to DirecTV and U-verse for internet/voice and couldn't be happier.
- David M.
D

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Absolutely terrible customer service. They schedule in 13-hour blocks. The most recent TV and Internet outage prompted me to call to schedule a tech visit, because it's always the same issue (with the line at the utility pole). Of course, I was told that it was my cable modem that was bad and I needed to exchange it at my local TWC office. I'd already done that. Twice, in fact, in the past three months. And, if my cable modem was the culprit, then why are my HD channels out? First line of customer service provided no solutions (reboot your modem, is the coaxial connection secure, etc.) besides offering to send a tech SIX DAYS later. I demanded to speak to a supervisor (the first of three conversations with "supervisors") which got me absolutely nowhere. Sure enough, after hours on the phone and SIX DAYS without HD or Internet service, the tech shows up (without calling first, had to leave an important meeting at work to meet him) and informs me that it's a "line problem" AGAIN and all I can do is wait for some other tech department to fix it within 24 hours (like it's a favor to me that it will be fixed so soon - after all, it's only been SEVEN DAYS now).
The unfortunate part is that
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Comm does not provide service in my neighborhood. ATT U-Verse isn't there yet, either.
TWC is a behemoth that cares not about individual residential consumers. They have a monopoly in many areas (unless you want to purchase your internet, TV and phone separately) on bundled service. They offer no genuine concern for restoring faulty service and/or equipment, and offer nothing but off-the-shelf solutions (reboot the modem and/or cable box. didn't work? repeat. repeat again).
Do yourself a favor and use
Austin Cable Tv Providers Provider Name Locked
Communications, ATT U-Verse, Direct TV, Dish Network, etc. for your TV and ISP needs.
- Jeffrey R.
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All Cable Tv Providers in Austin, TX

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A T & T U Verse

Austin, TX

ADVANCED CABLE SVC

301 N COLLEGE ST
Georgetown, TX

Advanced Wiring

12329 Cahone Trail
Austin, TX

AK Security Solutions

29720 Quinkert St
Roseville, MI

All About Electric

15001 Chaparral Drive
Leander, TX

AT&T Uverse

500 E 8th St
Kansas City, MO

AUSTIN ADVANCE TECHNOLOGY

PO BOX 153057
Austin, TX

Austin Data Solutions, LLC

4104 Veiled Falls
Pflugerville, Tx

Austin home systems

1404 W 6th St
Austin, TX

AUSTIN TV REPAIR & ELECTRONICS

16300 Rocky Ridge Rd
Austin, TX

Austinhandimon.com

13425 FM 620
Austin, TX

Blue Light Integrated Services

PO Box 152678
Austin, TX

BRITT RICE ELECTRIC LP

3002 LONGMIRE DR
College Station, TX

Cable Austin

Austin, TX

Cable TV Austin

Austin, Te

CO COM CABLING SYSTEMS

1821 Central Commerce Ct
Round Rock, TX

Comcast Austin

111 E Cesar Chavez St
Austin, TX

Cox Austin

101 W 5th St
Austin, TX

DIGITRON COMMUNICATIONS

6355 TOPANGA CANYON BLVD
Woodland Hills, CA

DirectStarTV - DirectTV Authorized Dealer

123 First st
Harker Heights, TX

DIRECTV

421 E 4th St
Austin, TX

DIRECTV

468 Round Rock Ave
Round Rock, TX

Directv Austin

201 E 6th St
Austin, TX

Directv Round Rock

468 Round Rock Avenue
Round Rock, TX

DISH NETWORK

719 W WILLIAM CANNON DR
Austin, TX

Dish Network

111 North Congress Avenue
Austin, TX

Dish Network Austin

13785 Research Boulevard
Austin, TX

Dish Network Authorized Retailer

1710 Fortview Rd
Austin, TX

Dish Network Cedar Park

404 Marigold Lane
Cedar Park, TX

DISHWORLD.NET

101 FM
Wimberley, TX

DSL Austin

Austin, TX

Elite Home Entertainment

PO Box 5544
Round Rock, TX

Elite Touch Installation

1304 Horseback Hollow
Austin, TX

Falkin Services Unlimited

2727 Lyons Rd.
Austin, TX

FUTURE TECHNOLOGIES LLC

13611 IMMANUEL RD
Pflugerville, TX

Grande Communications

900 Bugg Ln
San Marcos, TX

Grande Communications

1923 East 7th St.
Austin, TX

GRANDE COMMUNICATIONS

401 Carleson Circle
San Marcos, TX

Hill Country Commercial Communications H3C

2605 South Walker Dr
Leander, TX

Home Cinema & Systems

Sugar Land, TX

Internet Texas

201 Wilkes Street
Smithville, TX

J F CABLE CONTRACTORS

207 BEN HOWELL DR
Austin, TX

Maestro Integrations

2213 Clover Ridge Dr
Cedar Park, TX

NEXTCOM

11002 METRIC BLVD
Austin, TX

NORTHLAND CABLE TV

1101 MISSION HILLS DR
Marble Falls, TX

POST CABLEVISION

VERA DR
Marble Falls, TX

PRIME MOBILE AT&T

5700 BURNET RD
Austin, TX

RMH CABLE TV INC

3401 W PARMER LN
Austin, TX

RMH CABLE TV INC

13800 FLAT TOP RANCH RD
Austin, TX

SanAntonioProjector.Com

San Antonio, TX

SOUTHERN STAR INC

2101 LAMAR DR
Round Rock, TX

Suddenlink

111 N College St
Georgetown, TX

TIME WARNER CABLE

12012 N Mo Pac Expy
Austin, TX

TIME WARNER CABLE

301 BENEDICT AVE
Florence, TX

TIME WARNER CABLE

117 BUFKIN LN
Lockhart, TX

TIME WARNER CABLE

919 RANCH ROAD 620 S
Austin, TX

Time Warner Cable

12012 N Mo Pac Exp
Austin, TX

Time Warner Cable Del Valle

13915 FM 812
Del Valle, TX

Time Warner Cable Austin

606 E 3rd St
Austin, TX

Time Warner Cable Austin

Time Warner Cable Austin
Austin, TX

Time Warner Cable Austin

422 Congress Ave
Austin, TX

Time Warner Cable Austin

401 Congress Ave
Austin, TX

Time Warner Cable Austin

401 Congress Ave
Austin, tx

Time Warner Cable Buda

15300 S Interstate 35
Buda, TX

Time Warner Cable Cedar Park

600 S Bell Blvd
Cedar Park, TX

Time Warner Cable Kyle

107 W Center St
Kyle, TX

Time Warner Cable Round Rock

103 W Austin Ave
Round Rock, TX

Time Warner Cable San Marcos

301-399 N Guadalupe St
San Marcos, TX

Time Warner Round Rock

106 W Liberty St
Round Rock, TX

Time Warner Round Rock

1905 North Mays Street,
Round Rock, TX

USOL HOLDINGS INC

10300 METRIC BLVD
Austin, TX

Yates Services

Bastrop, TX

Z-Tech Installations

Davis Ln
Austin, TX

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