Appliance Sales reviews in Austin

A

Rating
I bought a washer and dryer set from this provider. For both (and they were a bit older), it was only $350 total. They delivered it and installed it for free! I ordered it on a Tuesday and was doing my laundry by Friday- very, very easy. They also offered a free 30 day warranty. I did not have to use it and have yet to have any issues with the laundry machines. I'm extremely glad I did not pay for a new washer/dryer, I saved close to $1000!!
- Meredith M.
D

Rating
Remember when stores actually had good customer service? When I went to
Austin Discount Appliances Provider Name Locked
yesterday to rent a carpet shampooer I thought the customer service was exceptionally bad. I decided to chalk it up to a bad day. When I returned it today it was even worse, so it's probably consistent.
When I went to the customer service desk and got in line there was one person behind the desk and several employees in the background chatting it up. I waited thinking one would pull off from their personal conversation to come help. That didn't happen. Eventually they broke off and walked away. No one acknowledged I was even there. I know they worked in customer service because I was there long enough for them to return after their break.
When I was finally helped I had to ask everything twice and it took forever. After I had paid, the lady who had gotten back from her break decided to actually do some work, and had the man helping me re run my credit card so that it would put add the cleaning deposit. It didn't work so I had to wait longer as they manually put the credit card info into the computer. This wall after I had paid and was about to walk out the door.
When I returned the shampooer there was a group of employees talking again. I walked up to them with the shampooer and waited to be helped. They seemed annoyed that I was there. The same woman who insisted on putting the cleaning deposit on the bill after I had already paid asked if I had cleaned it. I had taken apart all the compartments and cleaned it inside and out. I told her I had cleaned it. She must have thought I was lying because she walked off and brought another employee over to turn the machine upside down so she could look underneath it (This was the second time she walked off while she was helping me, by the way. First time was to talk to another employee.) She told me it wasn't clean enough and said I needed to clean it right there in front of her.
On a side note, I own a cleaning company. The shampooer was clean. My company has over 40 online reviews and all of them are 5 star. Believe me, it was clean. She brought over paper towels and had me clean it with my bare hands while she watched. It still wasn't good enough for her so she insisted I clean it again. This was all while her and another employee stood watching (not working). When I was done I stood their holding the paper towel in my bare hand until she held up her trash can for me to throw it away. Then she very slowly filled out the paper work and put the cleaning deposit back on my credit card.
Ironically, I just checked my credit card and the deposit was never refunded. I would try to correct this, but that would involve going to customer service again. I think I'll save myself the time. I've decided to give
Austin Discount Appliances Provider Name Locked
2 stars. I would have done 1 but I'm sure that not every department is as bad as their customer service (or customer disservice.)
- David R.
F

Rating
Home Deport unilaterally changed delivery date to be later than expected.
Dryer did not function upon arrival. Delivery team suggested the outlet/branch circuit in the home was faulty.
We paid an electrician to assess the situation. It turns out the dryer would not carry a voltage, ie, the dryer was faulty.
You would think that if Home Deport delivered a faulty product late, they would proactively demonstrate interest in resolving the situation... But wait.... there's more!
First call to
Austin Discount Appliances Provider Name Locked
:
Austin Discount Appliances Provider Name Locked
suggested we call the manufacturer, Maytag, because it was a warranty issue. We spent 90 minutes reaching Maytag; they indicated they would repair it but not replace it. We did not want a refurbished product.
Second call to
Austin Discount Appliances Provider Name Locked
: A man named
Austin Discount Appliances Provider Name Locked
working in appliances indicated that he was unable to get "the system" to schedule a pickup to return the product, but that he would resolve it next morning.
Austin Discount Appliances Provider Name Locked
further indicated that if we did not hear back from him, that we should assume the return and pick up is scheduled.
Third call to
Austin Discount Appliances Provider Name Locked
: We called in the afternoon to ensure
Austin Discount Appliances Provider Name Locked
was able to schedule the return and pickup.
Austin Discount Appliances Provider Name Locked
was not available. We were transferred to an "expediter" named
Austin Discount Appliances Provider Name Locked
, who indicated that the return had not been scheduled by
Austin Discount Appliances Provider Name Locked
, despite his previous assurances that it would be resolved in the morning.
Austin Discount Appliances Provider Name Locked
indicated she would resolve the issue and call back with a scheduled pickup date.
Fourth call to
Austin Discount Appliances Provider Name Locked
:
Austin Discount Appliances Provider Name Locked
is unavailable but we are told he will call us back momentarily.
After 90 minutes of waiting for
Austin Discount Appliances Provider Name Locked
to call us back, I take time off of work to physically go to the store. I find out that
Austin Discount Appliances Provider Name Locked
is on break and unavailable. It takes an additional 45 minutes to actually schedule the refund and pickup, which will take 2 weeks. Neither
Austin Discount Appliances Provider Name Locked
nor
Austin Discount Appliances Provider Name Locked
were involved.
In summary, the dryer was delivered late, it did not work, we had to pay to have the product tested, we took 5 hours of our personal/work time to schedule a return, it took 4 staff from
Austin Discount Appliances Provider Name Locked
to complete the return, one of which was deceitful, and the pickup and refund will take 2 weeks.
I wish I was making this up.
- Elizabeth H.
D

Rating
The sales part went fine. However, the delivery part was not. Our condo has the kitchen on the second floor. The washer/dryer connection is on the third floor. The fridge (a 36" KitchenAid) was too big for the two delivery man who came out to install it. They had to call for help, despite the fact that all information regarding the condo set-up was shared with the salesman, who ended up being the third person to come out to move the fridge in. They scratched, scraped and dented the walls of the stairwell all the way up. My husband had to help them, because three men were not enough, apparently. Eventually, they took the hand railing off the wall by yanking it out of the wall, leaving chunks of plaster on the floor. They did not clean up, although they did reinstall the railing. Then, they didn't bring any shims to insure that the fridge would be level. Next, the washer and dryer went up to the third floor. Despite giving the salesman exact measurement of the depth and width of the area for the W/D, and telling the salesman that it would need to be stacked, no stack kit was brought. So the installation guys had to return later to stack and install the W/D. They gave us a day, but no time, then didn't show until after 5 pm. They stacked and installed the units, then dscovered they were too deep to close the door to the W/D area; this in spite of the fact measurements were given to the salesman before the sale. When I wrote an email to complain about the stairwell being ruined, the reply was "it was more difficult than we thought!" REALLY? don't use this company. They are not the least bit customer service oriented.
- elizabeth I.
A

Rating
The dishwasher was deliver by a professional technician who was dressed very nice. His manner put me at ease as he came into my home. The dishwasher was carefully brought into my condo and the old one removed from my property, the technician made some minor adjustments carefully completed the installation. He was quick quite and very clean. All materials were removed from my kitchen when he was through. He made sure the unit worked correctly and checked for leaks. I am very satisfied with Lowe's and there subcontracted labor used for this,installation.
- Donilee R.
C

Rating
I was not especially impressed with
Austin Discount Appliances Provider Name Locked
-tex Appliances. My situation was a little different, as I bought the oven over the phone. We're living in France, and our house is being rented. Our tenant called and said our 15-year-old GE oven was broken, and that the person who came out to look at it estimated about $500 to fix the control panel. We did not want to waste $500 on a control panel, so we decided to buy a new oven - no small feat when we live thousands of miles away from our home! I spoke with
Austin Discount Appliances Provider Name Locked
at
Austin Discount Appliances Provider Name Locked
-tex, and he was very nice. He gave me several options, and we finally settled on a
Austin Discount Appliances Provider Name Locked
oven which retails for about $2000, and he sold it to me for $1100. He did tell me it was a floor model, but neglected to mention that there were paint chips in the black enamel on the top. As far as I was concerned, it was in like-new condition.

I had arranged to have them deliver the oven and install if possible. Since it was a different brand than the original, he warned me that it might require a bit of cutting of my cabinet to make it fit, and that he knew of several people who would do it for me at a reasonable price. The
Austin Discount Appliances Provider Name Locked
-tex people delivered it, but for some reason didn't install it. They said it would't fit, so I had to arrange for someone else to come and cut the cabinets - but when they came, they did not need to cut anything, and just slid the oven into place. Not sure why the
Austin Discount Appliances Provider Name Locked
-tex guys couldn't do the same thing.

I first emailed
Austin Discount Appliances Provider Name Locked
at
Austin Discount Appliances Provider Name Locked
-tex to inform them of the paint chips, and even sent a picture. I never heard a word from anyone there in response to my email. Several days later, I spoke with someone else, and he basically said that since it was a floor model, what else should I expect? That's why it was discounted...but I've bought several floor models of other appliances, and none of them were damaged in any way. I should have been told of any damage beforehand, so I could then decide if I wanted to buy it.

Bottom line is, they have good prices, but make sure you see the product in person.
- Kerry D.
F

Rating
We set up the item and started it up and water immediately began pouring out of the bottom of the machine. I contacted
Austin Discount Appliances Provider Name Locked
and was instructed to contact an outside company to have it repaired. I then contacted the manufacturer and have not heard back from them although I have made multiple calls. I have now been told I cannot return the item and have my money refunded because it was an "open box" it. So I have to have it repaired and I'm stuck with it.
- Cathleen E.
F

Rating
When we bought the water heater, they told us the installation would be $259 plus additional costs for any improvements needed because of code changes. We would be given the costs before the work was started and we could reject it if we wanted. When the guys arrived, they looked at the old heater and gave us a price of $275 for the code improvements. Seemed like a bunch, but I wanted to make sure we meet all the latest codes. While they were doing the install, the pieces they were putting back on looked just like the pieces they took off. I looked closer and the part number on the gas supply line was exactly the same as the old one. I asked the guy about these pieces. He told me the water supply lines and the gas line was single use only and had to be replaced every time the water heater is replaced. I agree they have to be replaced. There was one part that had to be added because of a new code. That piece cost $45. I would not have complained if they told me up front that some pieces were single use only and would need to be replaced. But the store and the guys that did the install, tried to hide the additional cost by saying this was all needed to meet new codes. When I called the store to complain, the appliance person begins to argue before I even got finished with my complaint. I am sure they get a lot of complaints. After a few minutes of trying to get her to understand what I was saying, I told her I was finished talking to her and was going to hang up because she was not listening. Before I finished the whole sentence, she slammed down the phone. I do not understand why they are trying to cover up the real cost of the install. Maybe because the real cost is $259+$275=$534 for a $450 hot water heater. Like I said, if they would have told me up front that some pieces would need to be replaced because they are single use only, I would not be complaining. But I probably would have called someone else to install the water heater.
- Gary B.
C

Rating
The delivery date was three weeks after purchase. I selected a morning time slot and worked my work schedule around it. The day before
Austin Discount Appliances Provider Name Locked
called with a afternoon delivery time. The only option was to cancel the delivery and call the national call service, no option to just change to an earlier delivery time. This was very frustrating. The delivery guys that came two days later did great on getting it installed. I have no complaints with them. I don't understand why Lowe's and Home Depot can delivery next day in the desired time slot but
Austin Discount Appliances Provider Name Locked
takes three weeks and can't honor the customer's request for a morning delivery. I had to keep reminding myself that I got a great price but I'm not sure it was worth it.
- Ray A.
F

Rating
Horrible customer service! We ordered numerous appliances and they are delivering them individually. They call and cancel deliveries one hour before our window begins. The representatives are rude. We continue to get calls to schedule delivery of our dryer (already have the dryer) and refrigerator (already have the refrigerator). When we try and tell them these items have already been delivered, they tell us we are wrong! We tried to explain our situation to one representative and she hung up on us!!! We will never shop at
Austin Discount Appliances Provider Name Locked
again. They used to be known for their customer service, but they are now a joke.
- Kerry G.
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All Discount Appliances in Austin, TX

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

"Jim Dandy's" Microwave Installation

Austin, TX
Microwave installations, microwave haul offs included, pick up and delivery available.

A & A APPLIANCE & ELECTRONICS

4729 BURNET RD
Austin, TX

AAA APPLIANCE AUSTIN INC

MAY HILL DR
Austin, TX

ABILENE APPLIANCE PARTS CO

1925 S 20TH ST
Abilene, TX
We sell repair parts for major appliances and heating & air conditioning. we do not do any...

ACA APPLIANCE & AIR CONDITIONING LLC

13987 W State Hwy 29
Liberty Hill, TX
Fully insured, hvac licensed, epa & nate certified air conditioning, heating & appliance...

Ace Mart Restaurant Supply

9411 N. Lamar
Austin, TX
Ace mart seeks to be an innovative leader in the distribution of food service equipment and...

Air Majic Services Inc

12412 Tabor Oaks Dr
Austin, TX
Air majic is a full service a/c ,heating and refrigeration contractor, our service call rates...

Amazon.com

PO Box 81226
Seattle, WA
Additional dba names: endless.com, amazon.com books inc, and amazon.com inc. additional...

Appliance Distributors of Texas Inc

2215 W Braker Ln
Austin, TX
Family owned with over 40 years experience in the appliance industry. we have brand new...

APPLIANCE WAREHOUSE

6013 Techni Center Dr # A
Austin, TX

Appliance Zone

PO Box 55
Corydon, IN
Appliance parts and accessories - appliance repair help - sales and service worldwide - 24 hrs...

AppliancePartsPros.com

16501 Ventura Blvd Ste 500
Encino, CA
Since 1999, we've helped millions of people save money and fix their broken appliances quickly...

Aquaverse

PO BOX 1311
Round Rock, TX
Aquaverse deals with affordable whole house filtration equipment such as water conditioners...

AUSTEX HOME DIRECT

8650 SPICEWOOD SPRINGS RD 140
Austin, TX

Austin Appliance Connection

8811 S. 1st St.
Austin, TX
The service department of an austin area appliance retailer. we specialize in appliance...

Austin Appliance Plus

5100 techni Center dr
Austin, TX
Visit our website for a $15.00 off coupon

AUSTIN CITY APPLIANCE

515 E PALM VALLEY BLVD
Round Rock, TX

BAILEY SOLUTIONS

8127 MESA DR
Austin, TX

BEST BUY

3201 S IH 35,
Round Rock, TX
Store #859

BEST BUY

11066 PECAN PK BLVD
Cedar Park, TX
Additional address - 7601 penn avenue south richfield, mn usa 55423-3645.

Best Buy - San Marcos

1050 Mckinley Place Dr
San Marcos, TX

BETTER BEVERAGE CO

16205 OXBOW TRL
Buda, TX

C & D

1302 US HIGHWAY 281
Marble Falls, TX

Campbell Appliance Heating And Air Inc

2522 Shell Rd
Georgetown, TX
We have been family owned and operated since 1959, and as a family business, we believe...

CITY APPLIANCES

4302 US Highway 183 S
Austin, TX

CONN'S APPLIANCES

1601 S I H 35
Round Rock, TX

CONN'S APPLIANCES

2900 OAK SPRINGS DR
Austin, TX

Conn's HomePlus of South Brook

6425 S I-H 35
Austin, TX
The austin conn’s store in lincoln ridge is part of south brook center and is located on...

Depew Appliance Sales & Service

6717 Burnet Rd Ste B
Austin, TX
*family owned & operated *financing available

DirectBuy Club of Central Texas

9160 Research Blvd
Austin, TX
Membership based buying club

DrinkFromTheRock.com

7181 Eagles Perch Dr
Jacksonville, FL
We specialize in providing quality services to our customers. we offer complete water...

DYER ELECTRONICS

7928 W HIGHWAY 71
Austin, TX

ECO-WISE

110 W ELIZABETH
Austin, TX
Green building and remodeling, green general store providing ecological choices for living...

Ernie’s Plumbing Service Inc

8600 N. FM 620 # 1943
Austin, TX
Mention tracking # 1010 for $25.00 off any service. we will give you an absolute free estimate...

Factory Builder Stores - Austin

2020 A Rutland Dr
Austin, TX

Ferguson Bath, Kitchen & Lighting Gallery

700 E St Elmo Rd
Austin, TX
If you've been dreaming of a new kitchen or bath, let the experts at ferguson bath, kitchen...

Ferguson Remodeling & Construction llc

651 N Us Highway 183
Leander, TX
If you would like to pay with a credit card there will be a convenience fee of 3% added to...

FIRST CHOICE MAYTAG HOME APPL

814 ROMERIA DR
Austin, TX

Frenchie's Auto and Appliance Repair

9904 Gray Blv.
Austin, TX
With over 35 years of experience in auto repair with professional workmanship with added...

FreshAir Duct Cleaning Services

12425 Mellow Meadow Dr
Austin, TX

Fry's Electronics

12707 N Mopac Expy
Austin, TX
Additional address: 600 east brokaw rdy san jose ca 95112.

GIANT APPLIANCES

6500 N LAMAR BLVD
Austin, TX

GIANT DISCOUNT APPLIANCES & TV

2120 N MAYS ST
Round Rock, TX

Haier America

581 Main St # 6
Woodbridge, NJ

HEALTHY LIVING SOLUTIONS

1408 W MESA PARK DR
Round Rock, TX

Heart of Texas Chimney Service

6808 Lost Valley
Austin, TX
Please call 512 775-2228 or 512 520-8056 for austin's best commercially insured, bbb...

HIGHLAND DRILLING INC

3475 County Road 217a
Bluffton, TX

Home Depot

11301 Lakeline Blvd
Austin, TX
The home depot is your destination for home improvement products and diy project know-how. we...

HOME DEPOT

3600 I H 35 S
Austin, TX
Addl dba's & phone #'s from bbb. 4909 windsor hill san antonio tx 78239, 5605 w waco dr waco...

HOME DEPOT

3730 DRY HOLE DR
Kyle, TX

Home Depot

1200 Barbara Jordan Blvd
Austin, TX
Additional contact name - george.

HOMETECH SALES

16 CHISHOLM TRL
Wimberley, TX

J & H Granite

111 Investment Loop
Hutto, TX
Family owned & operated.

K&N Service Inc

8222 N Lamar Blvd
Austin, TX
K&n service is family owned and operated. owner, david martin, has been in the appliance...

KITCHEN COLLECTION

4015 S I H 35
San Marcos, TX

KIVA INC

1501 HILLSIDE TER
Buda, TX

LONG VACUUM & APPLIANCE

2118 S CONGRESS AVE
Austin, TX
Family owned & operated.

LOVELACE WATER WELL SVC

1350 W FITZHUGH RD
Dripping Springs, TX

LOWE'S

8000 SHOAL CREEK BLVD
Austin, TX

Lowe's

6400 Brodie Ln
Austin, TX
Store no - 2513.

Lowe's

13201 Ranch Road 620 N
Austin, TX

LOWES

2211 IH 35 S
San Marcos, TX
Store #0159

LOWES

120 SUNDANCE PKWY
Round Rock, TX

MAYTAG

240 EDWARDS STREET
Cleveland, TN

MC NAIRS APPLIANCE GALLERY

1407 MORMON MILL RD
Marble Falls, TX

Morrison Supply Company

8210 Springdale Rd
Austin, TX
Mailing address - po box 70, fort worth, tx 76101.

OBY'S APPLIANCE INSTALLATION

8705 DAWNRIDGE CIR
Austin, TX

OUTFITTERS APPLIANCE

6715 RANCH ROAD 620 N
Austin, TX

Pacific Kitchen & Home

11066 Pecan Park Blvd
Cedar Park, TX
Your source for premium, brand-name appliances. we carry an extensive selection of high-end...

PARRISH & CO INC

3600 E OLD SETTLERS BLVD
Round Rock, TX
40 employees. uses subs for installations. cost is determined by the job. travel charge...

pcR Computer & Cell Phone repair

850 E Rundberg Ln
Austin, TX
We at pcr specialize in all sorts of computer and smartphone repairs and installation. may it...

Pflugerville Appliance

1205 ivybridge dr
Pflugerville, TX
Visit our website for a $15.00 off coupon

PUMP SOLUTION

8403 CROSS PARK DR
Austin, TX

Quality Renovations

P.O. BOX 201508
Austin, TX
Cost is determined by the job. travel charges may apply. no service fee. may contact through...

QUIXTAR

5818 BALCONES DR
Austin, TX

SEALCO APPLIANCE SVC

17207 ARDISIA DR
Pflugerville, TX

Sears

Sears Grand Austin
Austin, TX
Additional phone numbers: (512) 652-4800.

SEARS HOME IMPROVEMENT PRODUCTS

Austin, TX
Installation of vinyl siding, custom replacement windows, heating ventilation and air...

SEARS ROEBUCK & CO

11200 LAKELINE MALL DR
Cedar Park, TX

Sears Stores Barton Creek SQ

2901 S Capitol of Texas Hwy
Austin, TX

SMITH PUMP CO

10810 SPICEWOOD PKWY
Austin, TX

Square Trade Inc

575 Market St
San Francisco, CA
Additional contact name - kord hamilton. additional emails - karen@squaretrade.com,...

SuVida Enterprises

10453 Ember Glen Dr
Austin, Tx

TEXAS SOLAR POWER CO

6448 E Highway 290 Ste C111
Austin, TX
Texas solar power company is one of the leading solar integrators in the country with more...

The Frog Pad Home Appliance & HDTV Store

107 Ranch Road 620 S
Lakeway, TX
We simplify remodeling and home improvement projects by offering multiple, professional...

THE HOME DEPOT

5602 BRODIE LN
Austin, TX

THE HOME DEPOT

1303 RIVERY BLVD
Georgetown, TX

The Home Depot

2700 E Whitestone Blvd
Cedar Park, TX
See website for more products & services.

Tri Supply Co

3741 Drossett Dr
Austin, TX
Additional dbas - tri supply, ray mart inc.

Tri-City Appliance Repair

1919 N Mays St
Round Rock, TX
Family owned and operated, servicing appliances. sales of appliances and appliance parts

U V TRONICS

5124 SCOTTISH THISTLE DR
Austin, TX

Vintage Appliances

3262 E Columbia St
Tucson, AZ
We restore vintage appliances to museum quality. we have a large selection of unrestored...

Wilson AC & Appliance

4205 E Hwy 290
Dripping Springs, TX
In business since 1949, we provide in-house, factory authorized service on the appliances and...

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