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Appliance Stores to Avoid

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A
"We originally purchased a washer and gas dryer at Lowes in Bee Cave,Texas. We needed to have the dryer converted to burn propane. The Lowes service team came out" three times and were unable to complete the conversion. We were without a working dryer for a month. We returned that dryer and bought the same model from ADT.
did the conversion in the shop before they brought the dryer to the house. The dryer has worked perfectly from day one.

-Karen H.

F
"Purchased a dishwasher May 2, but six weeks later we are still doing dishes by hand. The installer discovered the dishwasher was damaged June 2; we reordered and" were assured they would put a rush on it. June 15 I called to check status and was told it had arrived the previous day. After two calls to
installation department June 15, two calls June 15 & 16 to the contractor who apparently performs the installation, and one call June 16 to the
manager on duty, we still have no install date. The manager on duty did not seem to understand that this has been a very poor customer service experience and informed me that
has two business days after they receive the dishwasher to schedule the installation. Most frustrating is that at every point in this saga, we've had to initiate contact with
, and without exception no employee has taken ownership or expressed an interest in resolving this to our satisfaction.

-Mark B.

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Local Articles in Austin

Small Appliance Repair

Small appliances play a big role in our daily lives. When shopping for microwave ovens, vacuums, toasters, mixers and more, choose appliances that fit your need and budget. When it comes to repairs, compare the cost of fixing to the cost of replacing the item.

DVRs are a top Energy Vampire
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DVRs are the most diabolical of the many home appliances that use energy even when turned off.

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Appliance Sales, Appliance Repair - Large, Appliance Repair - Small

Show your workhorse appliances a little TLC, and they may stick around a bit longer.

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Check out these 5 ways to reduce water consumption inside your home. There are things you can do to save money on your next bill with a few simple repairs.

Angie's Answers

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Personal opinion but I will not buy another front load washing machine again.  They simply do not clean clothes as well as the old agitator style washers do.  In the summer when I am hot and sweaty I have to wash shirts at least twice, sometimes up to four times to get the stink out.  Also, while they may save water per load washed, they run a lot longer.  My old washing machine took about 20 minutes to wash a load of clothes.  The front loader takes about an hour.  What it saves on water it more than makes up for in electricity I'm sure running three times as long.  Our front loader has not leaked but it doesn't do the job for my clothes.  Maybe someone sitting in an office all day has fewer problems having to rewash clothes.

 

As for appliance brand recommendations I have no particular favorites.  They all seem to be disposable these days, often costing as much to repair as to replace.  Samsung has made some good appliances as of late I've heard a lot of good reviews about from customers.  I've got a customer who bought a Kenmore refrigerator when they built the house.  The ice maker has gone out and the replacement part isn't any better since it's a known defect according to the appliance repairman they had look at it.  It was just past the warranty so they didn't pay for another part to be installed that was going to fail again.  Since Kenmore is made by other companies I'm sure they aren't the only one with this problem.  We live in a disposable society.  I look at how well it works, the warranty and cost and weigh the last two of those after kicking out the ones with bad reviews on that model.

 

Todd Shell

Todd's Home Services

San Antonio, TX

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Depends a lot on your current configuration. Rough numbers, $4-7,000 for the generator including autostart and automatic load transfer circuit box and master breakers (usually all come on the generator).

Installation (with pad already inplace and gas hookup - about $500-1000.

Electrical about $800 minimum, to maybe $2500. The $800 will get you a simple transfer switch installation but if you want some household circuits to run on the generator but others not, depending on how your current wiring is run, can run to $2000 to pull existing circuits to a new panel.

The problem is that all circuits that are going to be on the generator, unless you are planning to carry the entire household load, have to go to a separate circuit breaker panel which is fed off the automatic transfer switch, so they get power from either the power company or the generator, depending on which is providing power at the moment. That means the circuits running off either source have to be disconnected from your current breaker box, extended (commonly) over to the new box, and hooked up. All other circuits stay on your current breaker box, to run only off the public power when it is on. If the generator is large enough capactiy for your entire house load of course it costs more, but this circuit termination point moving is not needed, so electrical work drops way off to basically a connection box with the transfer switch.

A couple of words of advice - pay attention to weather protection, fire barrier between the unit and the house (including issues of overhead decks that can catch fire), automatic fire shutoff/suppression, and trickle charging from house power to generator battery. Also read CAREFULLY your power comopany rules on generator installation (commonly requires their signoff), any code restrictions on generators and noise in your area, and if your insurance rate will go up. (It definitely does if you have a fuel tank, I don't know if it does with natural gas-fired generators.)

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Welcome to the world of Google ! Google this search phrase - dual fuel downdraft convection oven range

You will find a number of brands that make dual-fuel ranges with convection oven - Jenn-air of course, and GE, Bosch, Kitchenaid, Maytag, LG, Samsung, Wolf, Frigidaire, Thermador, Viking all sellin the US. Almost all major brands make this a dual-fuel convection oven range - find model(s) you like, then start checking with local vendors to see who sells them locally - the big home improvement box stores and Sears, Best Buy for starts.

However, the bad news - according to an article I found, only Jenn-Air still makes downdraft stovetops, although I did find one blog notation about a person buying a European Viking with downdraft. Basically the fan capability in downdraft ranges is just not enough to capture the odors and grease and steam coming off a cooktop, so the other brands all dripped it and recommend an over-stove powered vent hood. Most downdraft units had about a 1/10HP fan that pulled about 300 cfm - the same as a modern bathroom fan,, when to actually cause a reverse (downward) airflow over a range requires more like 1000 cfm or more causing a downward airflow of about 10-20 mph - which would make for a little private windstorm around your stove. People also found they did not like the reduced oven size to accomodate the fan unit.

Thermador and Dacor and probably others make behind the range vent units that stick up a foot or two and pull some of the fumes from the rangetop, though reviews say their performance is iffy and basically only affects the rear burners.

My recommendation - go with an overhead vent hood and eliminate the greasy buildup and high humidity in the kitchen that go with downdraft ranges - you will also pay about half a much as for a Jenn-Air downdraft unit.

 

Appliance Store reviews in Austin

F

Rating
It's been a fiasco from day one. In March we were told by the installer we had a standard door so, no problem. One month later, after talking with
Austin Appliance Stores Provider Name Locked
in Custom Orders about why we haven't heard anything about the door, she contacted the installer, Forrest, who said he needed to come back out to measure again because it appears we don't have a standard-sized door. So Forrest came out again to measure at which time we were told that only a steel door would work since they don't custom make fiber glass doors. Price of the door is now over a thousand dollars (from around $500). We still wanted the door, so ordered it. We got the bill from
Austin Appliance Stores Provider Name Locked
which we paid in April for $1.143.61. After waiting for 4 months the door was finally going to be installed today, but another snafu, the door is too large. We decided we did not want to wait another 30 days for another door to come. We have lost any faith that
Austin Appliance Stores Provider Name Locked
will ever provide the proper door with the proper fit. We want our money back but they will only refund the money to the
Austin Appliance Stores Provider Name Locked
credit card (store credit). We don't want to do business with
Austin Appliance Stores Provider Name Locked
again so we're trying to get our money refunded to us by check. In order to do that, we are closing our
Austin Appliance Stores Provider Name Locked
credit card account.
- Bonnie H.
A

Rating
I would like it better if they had more people on the floor for help and advice. The customer service was fine. The selection was good and most of the time I have gotten what I want.
- TOM & NANCY G.
A

Rating
We like them a lot. We have had no trouble with them. We bought a dryer but we also won a dryer from a raffle they were having and they took care of everything.
Austin Appliance Stores Provider Name Locked
was very helpful and knowledgeable. The delivery has always been fine and they hook everything up right. We have been customers with them since 1999.
- Bill F.
A

Rating
This is a duplicate review, essentially, because Angieslist has
Austin Appliance Stores Provider Name Locked
listed twice, for some reason, but
Austin Appliance Stores Provider Name Locked
"
Austin Appliance Stores Provider Name Locked
" is a bright, meticulous appliance installer.He has the knowledge, and is going to take the time, to put everything in right. If you are looking for the cheapest and the quickest, move along and find someone else. But if you would like perfection, this is your guy. We had to bring him in to redo what others did poorly - and it was so well worth it. If I had only know that wherever you buy your appliances besides Lowe's or Home Depot, that you could have
Austin Appliance Stores Provider Name Locked
pick them up, deliver, and install them - I would have used him in the first place. I just used the guys the store offered who could deliver AND install, not knowing any better. Oops!
- Jennifer G.
B

Rating
Technician was very friendly and very efficient at completing the work. Had to replace the glass on 1 fireplace that required new parts to be ordered, which took several weeks to complete after the incorrect size was initially delivered. Technician was very apologetic after realizing incorrect glass was delivered. Scheduling a follow-up visit with the correct sized glass was very easy.
- Joel M.
A

Rating
I bought a washer and dryer set from this provider. For both (and they were a bit older), it was only $350 total. They delivered it and installed it for free! I ordered it on a Tuesday and was doing my laundry by Friday- very, very easy. They also offered a free 30 day warranty. I did not have to use it and have yet to have any issues with the laundry machines. I'm extremely glad I did not pay for a new washer/dryer, I saved close to $1000!!
- Meredith M.
D

Rating
Remember when stores actually had good customer service? When I went to
Austin Appliance Stores Provider Name Locked
yesterday to rent a carpet shampooer I thought the customer service was exceptionally bad. I decided to chalk it up to a bad day. When I returned it today it was even worse, so it's probably consistent.
When I went to the customer service desk and got in line there was one person behind the desk and several employees in the background chatting it up. I waited thinking one would pull off from their personal conversation to come help. That didn't happen. Eventually they broke off and walked away. No one acknowledged I was even there. I know they worked in customer service because I was there long enough for them to return after their break.
When I was finally helped I had to ask everything twice and it took forever. After I had paid, the lady who had gotten back from her break decided to actually do some work, and had the man helping me re run my credit card so that it would put add the cleaning deposit. It didn't work so I had to wait longer as they manually put the credit card info into the computer. This wall after I had paid and was about to walk out the door.
When I returned the shampooer there was a group of employees talking again. I walked up to them with the shampooer and waited to be helped. They seemed annoyed that I was there. The same woman who insisted on putting the cleaning deposit on the bill after I had already paid asked if I had cleaned it. I had taken apart all the compartments and cleaned it inside and out. I told her I had cleaned it. She must have thought I was lying because she walked off and brought another employee over to turn the machine upside down so she could look underneath it (This was the second time she walked off while she was helping me, by the way. First time was to talk to another employee.) She told me it wasn't clean enough and said I needed to clean it right there in front of her.
On a side note, I own a cleaning company. The shampooer was clean. My company has over 40 online reviews and all of them are 5 star. Believe me, it was clean. She brought over paper towels and had me clean it with my bare hands while she watched. It still wasn't good enough for her so she insisted I clean it again. This was all while her and another employee stood watching (not working). When I was done I stood their holding the paper towel in my bare hand until she held up her trash can for me to throw it away. Then she very slowly filled out the paper work and put the cleaning deposit back on my credit card.
Ironically, I just checked my credit card and the deposit was never refunded. I would try to correct this, but that would involve going to customer service again. I think I'll save myself the time. I've decided to give
Austin Appliance Stores Provider Name Locked
2 stars. I would have done 1 but I'm sure that not every department is as bad as their customer service (or customer disservice.)
- David R.
F

Rating
Home Deport unilaterally changed delivery date to be later than expected.
Dryer did not function upon arrival. Delivery team suggested the outlet/branch circuit in the home was faulty.
We paid an electrician to assess the situation. It turns out the dryer would not carry a voltage, ie, the dryer was faulty.
You would think that if Home Deport delivered a faulty product late, they would proactively demonstrate interest in resolving the situation... But wait.... there's more!
First call to
Austin Appliance Stores Provider Name Locked
:
Austin Appliance Stores Provider Name Locked
suggested we call the manufacturer, Maytag, because it was a warranty issue. We spent 90 minutes reaching Maytag; they indicated they would repair it but not replace it. We did not want a refurbished product.
Second call to
Austin Appliance Stores Provider Name Locked
: A man named
Austin Appliance Stores Provider Name Locked
working in appliances indicated that he was unable to get "the system" to schedule a pickup to return the product, but that he would resolve it next morning.
Austin Appliance Stores Provider Name Locked
further indicated that if we did not hear back from him, that we should assume the return and pick up is scheduled.
Third call to
Austin Appliance Stores Provider Name Locked
: We called in the afternoon to ensure
Austin Appliance Stores Provider Name Locked
was able to schedule the return and pickup.
Austin Appliance Stores Provider Name Locked
was not available. We were transferred to an "expediter" named
Austin Appliance Stores Provider Name Locked
, who indicated that the return had not been scheduled by
Austin Appliance Stores Provider Name Locked
, despite his previous assurances that it would be resolved in the morning.
Austin Appliance Stores Provider Name Locked
indicated she would resolve the issue and call back with a scheduled pickup date.
Fourth call to
Austin Appliance Stores Provider Name Locked
:
Austin Appliance Stores Provider Name Locked
is unavailable but we are told he will call us back momentarily.
After 90 minutes of waiting for
Austin Appliance Stores Provider Name Locked
to call us back, I take time off of work to physically go to the store. I find out that
Austin Appliance Stores Provider Name Locked
is on break and unavailable. It takes an additional 45 minutes to actually schedule the refund and pickup, which will take 2 weeks. Neither
Austin Appliance Stores Provider Name Locked
nor
Austin Appliance Stores Provider Name Locked
were involved.
In summary, the dryer was delivered late, it did not work, we had to pay to have the product tested, we took 5 hours of our personal/work time to schedule a return, it took 4 staff from
Austin Appliance Stores Provider Name Locked
to complete the return, one of which was deceitful, and the pickup and refund will take 2 weeks.
I wish I was making this up.
- Elizabeth H.

Appliance Stores in Austin

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Ace Mart Restaurant Supply

9411 N. Lamar
Austin

Air Majic Services Inc

12412 Tabor Oaks Dr
Austin

Amazon.com

PO Box 81226

APPLIANCE WAREHOUSE

6013 Techni Center Dr # A
Austin

AppliancePartsPros.com

16501 Ventura Blvd Ste 500

Aquaverse

PO BOX 1311
Round Rock

AUSTEX HOME DIRECT

8650 SPICEWOOD SPRINGS RD 140
Austin

Austin Appliance Connection

8811 S. 1st St.
Austin

Austin Appliance Plus

5100 techni Center dr
Austin

AUSTIN CITY APPLIANCE

515 E PALM VALLEY BLVD
Round Rock

BAILEY SOLUTIONS

8127 MESA DR
Austin

BETTER BEVERAGE CO

16205 OXBOW TRL
Buda

Bexar Maintenance Supply

1275 Red Bluff Rd.
Pipe Creek

Bigbolo.com

Bigbolo.com 7801 N Lamar Blvd
Austin

C & D

1302 US HIGHWAY 281
Marble Falls

CITY APPLIANCES

4302 US Highway 183 S
Austin

CONN'S APPLIANCES

2900 OAK SPRINGS DR
Austin

Conn's HomePlus of South Brook

6425 S I-H 35
Austin

Depew Appliance Sales & Service

6717 Burnet Rd Ste B
Austin

DrinkFromTheRock.com

7181 Eagles Perch Dr

DYER ELECTRONICS

7928 W HIGHWAY 71
Austin

ECO-WISE

110 W ELIZABETH
Austin

Ember Outdoor Kitchens

21204 Kathy Lane

Factory Builder Stores - Austin

2020 A Rutland Dr
Austin

Ferguson Remodeling & Construction LLC

651 N Us Highway 183
Leander

FIRST CHOICE MAYTAG HOME APPL

814 ROMERIA DR
Austin

FreshAir Duct Cleaning Services

12425 Mellow Meadow Dr
Austin

Fry's Electronics

12707 N Mopac Expy
Austin

Geek Squad - Best Buy

9607 RESEARCH BLVD
Austin

Geek Squad - Best Buy

3201 S I H 35
Round Rock

Geek Squad - Best Buy

4970 W HWY 290
Austin

Geek Squad - Best Buy

11066 PECAN PK BLVD
Cedar Park

Geek Squad - Best Buy

1015 W UNIVERSITY AVE
Georgetown

Geek Squad - Best Buy

1050 MCKINLEY PLACE DR
San Marcos

Geek Squad - Best Buy

1201 BARBARA JORDAN BLVD
Austin

Geek Squad - Best Buy

9600 S Interstate 35
Austin

Geek Squad - Best Buy

19000 Limestone Commercial Dr
Pflugerville

Geek Squad - Best Buy

761 Hwy 71 W
Bastrop

GIANT APPLIANCES

6500 N LAMAR BLVD
Austin

GIANT DISCOUNT APPLIANCES & TV

2120 N MAYS ST
Round Rock

Global Efficient Energy\Energy Stars

2320 Gravel Rd
Fort Worth

Haier America

581 Main St # 6

HEALTHY LIVING SOLUTIONS

1408 W MESA PARK DR
Round Rock

Heart of Texas Chimney Service

6808 Lost Valley
Austin

HH Construction

PO BOX 752
Manchaca

HIGHLAND DRILLING INC

3475 County Road 217a
Bluffton

Home Depot

11301 Lakeline Blvd
Austin

HOME DEPOT

3600 I H 35 S
Austin

HOME DEPOT

3730 DRY HOLE DR
Kyle

Home Depot

1200 Barbara Jordan Blvd
Austin

HOMETECH SALES

16 CHISHOLM TRL
Wimberley

J & H Granite

111 Investment Loop
Hutto

K&N SVC Inc

8222 N Lamar Blvd
Austin

KITCHEN COLLECTION

4015 S I H 35
San Marcos

KIVA INC

1501 HILLSIDE TER
Buda

LONG VACUUM & APPLIANCE

2118 S CONGRESS AVE
Austin

LOVELACE WATER WELL SVC

1350 W FITZHUGH RD
Dripping Springs

LOWE'S

8000 SHOAL CREEK BLVD
Austin

Lowe's

6400 Brodie Ln
Austin

Lowe's

13201 Ranch Road 620 N
Austin

LOWE'S

13000 N I H
Austin

LOWES

2211 IH 35 S
San Marcos

LOWES

120 SUNDANCE PKWY
Round Rock

MAYTAG

240 EDWARDS STREET

MC NAIRS APPLIANCE GALLERY

1407 MORMON MILL RD
Marble Falls

Morrison Supply Company

8210 Springdale Rd
Austin

OBY'S APPLIANCE INSTALLATION

8705 DAWNRIDGE CIR
Austin

OUTFITTERS APPLIANCE

6715 RANCH ROAD 620 N
Austin

Pacific Kitchen & Home

11066 Pecan Park Blvd
Cedar Park

PARRISH & CO INC

3600 E OLD SETTLERS BLVD
Round Rock

pcR Computer & Cell Phone repair

850 E Rundberg Ln
Austin

Pflugerville Appliance

1205 ivybridge dr
Pflugerville

PUMP SOLUTION

8403 CROSS PARK DR
Austin

Quality Renovations

P.O. BOX 201508
Austin

QUIXTAR

5818 BALCONES DR
Austin

SEALCO APPLIANCE SVC

17207 ARDISIA DR
Pflugerville

SEARS

1300 LOUIS HENNA BLVD
Round Rock

SEARS ROEBUCK & CO

11200 LAKELINE MALL DR
Cedar Park

Sears Stores Barton Creek SQ

2901 S Capitol of Texas Hwy
Austin

Shipwash Contracting

13383 Amasia Dr
Austin

SMITH PUMP CO

10810 SPICEWOOD PKWY
Austin

SuVida Enterprises

10453 Ember Glen Dr

The Frog Pad Home Appliance & HDTV Store

107 Ranch Road 620 S
Lakeway

THE HOME DEPOT

5602 BRODIE LN
Austin

THE HOME DEPOT

1303 RIVERY BLVD
Georgetown

The Home Depot

2700 E Whitestone Blvd
Cedar Park

Tri Supply Co

3741 Drossett Dr
Austin

Tri-City Appliance Repair

1919 N Mays St
Round Rock

Tri-County Heating & Air Conditioning

2802 Flintrock Trace Suite 253
Austin

U V TRONICS

5124 SCOTTISH THISTLE DR
Austin

Vintage Appliances

3262 E Columbia St

Wilson AC & Appliance

4205 E Hwy 290
Dripping Springs

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