Austin Air Duct Cleaners

AUSTIN, TX

185

Air Duct Cleaners are in Austin

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"I was not happy with them. They just came with a tiny brush fixed in the vacuum cleaner to clean the air ducts. Then they advised me to get some work done, which they said was necessary, but, quoted me a heavy price. They did check a duct which was clogged and they quoted me a couple of dollars to unclog it, but, my husband just used the blower and unclogged it immediately. I was not satisfied with the services rendered. I will never use their services in future."

"First, I am to blame for selecting this company to clean my ducts. Had I simply spent 5 minutes to Google their name, I would have seen numerous poor reviews for this company. Also, they have recently changed their name to

Austin Air Duct Cleaners Provider Name Locked

from

City Air Ducts, which has been reviewed here on Angie's List. But,

got the better of me! I received a coupon for their service in my ValPak mailer and thought I'd try to get the work done cheaply. I had a good front end experience. They scheduling was easy and the technicians arrived promptly (in fact 30 minutes ahead of schedule, but they did call to ensure it was okay to arrive early). The assistant,

(?), then was working in a very harried way and broke a glass that was a good six feet away from him with the vacuum hose. (I did not witness this but my niece conveyed the event to me.) While

picked up the larger broken glass pieces, it was my niece's job to pick up the smaller pieces and mop up the liquid. Then, while clearing out the dryer vent, I saw

lift himself over the dryer and put the full force of his weight on the top of the machine. As a result, there were shoe prints and dirt on the top of the machine (which also was my responsibility to clean up), and a new

on the top of my dryer. Both of these things I could

up to "stuff happens", but then

tried to sell me additional services. The pitch started with him stating that my air filters were filthy and only captured big particles. Had I not changed the filters myself no more than 2 weeks prior after purchasing the highest quality 3M filters available at Home Depot, I might have believed him and authorized him to replace my filters with ones he was selling. Also, he offered to "clean, brush and disinfect" my two HVAC units for $330. When I asked why I would need such a service, he said there wa construction debris in the units and "it was up to me if I wanted to breathe dirty air". While I appreciate his concern for my and my family's health, the manner in which he communicated was rude, condescending and irritating. Suffice it to say that I couldn't wait to have this company out of my house. I certainly will not use them for any services in the future, and recommend others avoid this business."

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Austin Air Duct Cleaning Articles

The three signs it’s time to find an air duct cleaner

Knowing when it’s time to get your air ducts cleaned in Austin can be tricky. We’ve got you covered with these three signs it’s time to call in a pro for your home including signs of mold or pest infestation.

How much does air duct cleaning cost?

Ask potential air duct cleaning companies to provide you with a written checklist of exactly what they will do, and if you hire them, ask them to verify each task as they complete it. (Photo by Jennica Abrams)

Angie Hicks responds to a member who wants to know a reasonable price for air duct cleaning? She explains how to avoid air duct cleaning scams, and provides an average price range for quality duct cleaning service.

Help! I think I have mold in my air ducts?

"While it’s entirely possible that you do have mold in your air ducts, such claims are also a common scare tactic used by some less-than-scrupulous air duct cleaning companies," Angie Hicks says.

Dear Angie: We just bought a house to find mold in the air ducts... Do they need to be taken out?

5 repairs that require an air conditioning pro

Routine maintenance can extend the life of your A/C unit. Hire a pro to make repairs.

If you are having problems with your central air conditioning unit it's important to diagnose and correct the issue. Learn which instances you can troubleshoot and when to seek the help of a professional.

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Austin Air Duct Cleaners Reviews

"Overall experience was excellent.

arrived on time and took the necessary time to do a thorough job. The only thing overlooked was cleaning the intake vent grill of the A/C. I asked about that when he was done and I wasn't really satisfied with the answer as to why it could not be cleaned. "

"Briefly - Aire Serv of

gave the job to

without informing us. I did not realize the switch until I was asked to make payment before the other company's employees would leave our house. It turned out that the workmanship was poor and required a call back to repair the work. In short, Aire Serv of

said they would call us on the recall. Neither company responded, to telephone calls or e-mails for two weeks. By then I made the repairs myself. I informed American Express of the situation with

. American Express suspended payment while they investigated. American Express concluded their investigation on

28, 2008, stating that

Cleaner's did not supply them with information they requested."

"They arrived on time to do the work. The quality of their work was good. I would use them in the future. They were courteous and kind. They were professional while they worked."

"He was prompt. He was efficient and showed us the junk from the chimney that was removed. The add on price for cleaning the dryer vent seems a bit high ...$60 for a couple minutes work."

"Their staff is very polite and very efficient. They re nice to deal with and did a great job at a reasonable price. We are very happy with their service and would highly recommend them to everyone."

"They did a great job. I usually have them come out and clean my rugs every other month. I was referred by a friend that used them and I am glad that I tried them out. I would highly recommend them as well."

"This man did not return phone calls when promised. He did not inform me when someone would be coming for the service call. His emergency cell number was "temporarily unavailable." When I asked him about this, he said the "voice mail was full." I had to make a complaint to the home warranty company to get him to return my calls. When he finally did call, his manner was rude, aggressive, and insulting. He yelled that he did not have to listen to me, and went on about how he couldn't help it if he made mistakes and forgot things. Some professionalism was what I hoped for, but all I got was abusive responses. Even though it is his company's responsibility to repair their previous work, I am calling another company to do the job, as I do not feel safe letting this man into my home. In fifteen years of home ownership and plenty of repairs, I have never felt threatened by a service provider until today."

"They brought in their equipment and started cleaning the ducts then told me the coils were dirty and that would cost an additional $250 per unit (I have two units) and then they said they found mold on one unit and that was an additional $250 to clean and treat."

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