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The entire point of paying a premium for this type of service is convenience. If I am given instructions to expect a driver to meet me at a specific location, then that's what I expect. I should not have to make several calls to the company to hunt down the driver, who was late for my pick-up.
Also, when I called the company to explain why I was not pleased with the service, the manager was argumentative, without giving me the opportunity to state my concerns related to service delivery failure in arrival time, or the type of car. I might have used them again, had they listened to what I had to say, rather than argue with me over airport regulations for taxi services. I did not hire a taxi, which is where we failed to communicate, given that their own emailed instructions clearly stated that I should expect to be met by a driver holding up a sign with my name on it at the top of the escalator. I also expected a Lincoln Town Car, but was transported by a standard 4-door model vehicle. Not exactly what I expected, or premium by any means. Taxi service would be cheaper and probably far more reliable.
In summary, I would not recommend this company and will find another reputable limo service for future business trips.
Excellent service. Driver was extremely professional. Texted me upon my arrival and was waiting to pick me up after I cleared Customs & Immigration.
Very pleased with limo service and would use again."
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