Atlanta House Cleaners

in Atlanta, GA

House Cleaning Reviews in Atlanta

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I had
out to perform a move-out clean. It took two ladies about three hours. And they were working very hard the entire time. I'd use them for regular cleaning if I wanted that service, but as of now I've only used them for a one-time cleaning. I would highly recommend them, very professional company.
- Alex W.
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we've been using
for the last several years. The staff has always been very nice, they do a good job cleaning, and their pricing is very competitive. I would highly recommend them.
- Brandon J.

Atlanta House Cleaning Articles

House Cleaning reviews in Atlanta

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I have had the same team come every 2 weeks for the last year. They are wonderful. My house is spotless when they leave. They are always prompt , courteous and professional. When I have needed to make schedule adjustments they have always worked to accommodate me. I have used many different services in my life and this by far has been the best one ever. I am very happy with them and I would highly recommend them to anyone.
- kathryn P.
A

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We first met and engaged Amazon a few months ago and continue to use them every other Thursday.
From the initial meeting for scope of work and requirements, understanding how AC operates, receiving the quote, discussing the details, AC has been very professional. When there has been an item or two not
Atlanta Cleaning Services Provider Name Locked
to standard, we simply discuss and it is corrected. We love having the same couple each time without fail. The one time there was a question regarding their schedule on a particular day, they called well in advance to give the heads-up and asked if arriving an hour later would be too great of an inconvenience for us.

With Amazon, we feel secure with our service team arriving, working & departing whether there is or is not anyone at home. We know any AC staff professional has been fully vetted with references and legal background checks, etc
We were initially allowed a 'trial' meeting and first time service to confirm we felt good with the proposed service couple and the results. There was no hesitation on our part. Also ongoing as part of AC's process standards, there is always a 'supervisor' who shows unannounced from time to time while the work is in progress.
For anyone who determines the services of AC and one's personal needs appear to be a good fit, we would enthusiastically endorse AC based on our personal experience.
- owen D.
D

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The cleaning itself was fine -- it wasn't perfect, but I feel that we got what we paid for. I never met the individuals who actually cleaned our home, but they were always punctual and didn't reschedule unless my scheduled date fell on a holiday. The office staff, on the other hand, are another matter entirely. While everything was fine and I had no complaints, Angel and
Atlanta Cleaning Services Provider Name Locked
were perfectly nice. When I would forget to leave a check, they would let me mail it to them without complaint. But when damage was caused to the vanity in my bathroom, things went downhill very quickly. In November, 2013, Angel emailed me to let me know that "lamp" in my bathroom had been broken while the staff was cleaning. It wasn't a lamp, but the glass charging station for my electric toothbrush. He stated that all I needed to do was replace the broken item and send them a receipt and they would reimburse me. When I was checking the bathroom to make sure that all of the broken glass had been cleaned up, I noticed some rings in the marble top of the vanity. I tried to clean them off and quickly realized that they weren't stains, but were instead etched into the marble. The chemicals in the spray bottles used to clean the bathroom had left permanent rings in the countertop. I responded to Angel's email to let him know that the glass wasn't issue (I didn't feel the need to replace an entire $200 toothbrush set due to the broken glass -- I had an alternate charging station I could use) but informed him of the rings and stated they would need to be taken care of. Angel almost immediately responded that they would have to file an insurance claim to repair the damage and asked me a few follow-up questions. I was fine with whichever way they chose to handle the issue, so I answered the questions. In December, Angel double checked with me that I was the owner of the home (I am) and then informed me that an insurance claim had been filed and they would no longer be able to perform any cleaning services for me. This was the first time I'd heard of this policy, and it was less than a week prior to my next scheduled cleaning. I was also leaving to go out of the country for the holidays, so I had absolutely no time to find a replacement cleaning service. I was not pleased. I told Angel that they had "left me in the lurch" and that I would not recommend their services to anyone and that I would not give them a high rating on Angie's List. Attached to the email informing me of the insurance claim was document Angel referred to as a "release." To say that it was poorly written is an understatement. It looked like someone had copied and pasted a few unrelated paragraphs regarding liability releases from a Google
Atlanta Cleaning Services Provider Name Locked
onto a Word document. It had someone else's name on it and didn't even have a signature line! The gist was that Amazon wanted me to release them from ANY liability for ANYTHING they had ever done in my home BEFORE any work had been done to repair the marble vanity. There was no way I was going to release them until the work had actually been done, so I told Angel I would not sign it at that time. I also told him that it would have to be re-written before I would sign it at all. The next communication I received informed me that Amazon would no longer speak with me directly and that I had to work with their insurance company moving forward. Fine. I called the woman whose information I was provided. She turned out to work for the insurance agent who issued Amazon's policy (I had assumed she was a claims adjuster). She was very nice and very helpful. We discussed the "release." I told her of my problems with its wording and with the timing of signing anything before any work was done. She completely understood and said it would be fine for me to wait to sign a release until after the vanity had been repaired (this is standard procedure in the insurance world). She asked me to get an estimate for the damage. Which I did -- only $300! When I called her back to let her know, she informed me that Amazon had cancelled the insurance policy issued through her company and that I would have to deal with Amazon directly once again. So, I contacted Angel (we are now in the month of February, 2014). I sent him the estimate. He told me he would check to see that the company providing the estimate was an approved vendor with their new insurance company. He also "reminded" me to sign the release. I once again stated that I would not sign it as written, nor would I sign it before the repairs were made. He mentioned that their attorney required that the "release" be signed prior to the work being done and asked me to make suggestions as to what changes were needed. Being an attorney myself, I asked to just speak to Amazon's attorney directly. I knew that the situation would be fixed in five minutes if I could speak to the attorney. Angel refused to give me the name of their attorney because they didn't want to pay him or her "$250 an hour." At this point, I was getting really upset. I told Angel that I was not going to re-write their horrible release or explain, one again, why I wouldn't sign it prior to the repairs or being reimbursed the $300 (at this point, Angel had offered to just send me a check for the amount of the estimate). He could pay me my hourly rate to re-write it or have Amazon's attorney do it. Angel again refused to do anything other than tell me I needed to sign the "release." I had had enough. I informed Angel that if I did not have a properly worded release within 48 hours (and I suggested the changes needed), he was to inform their insurance carrier of a claim against their policies and I would "pursue all legal remedies available to me." Angel's response was "We are not sure why we continue to receive these mean spirited email but we will not tolerate this kind of treatment with insults and threats." He then called my office and informed my receptionist that I was harassing him and sent me another email telling me that I was blocked from communicating with them further by email and that if I was threatening them with litigation, they would file a complaint against me with the State Bar Association. I can assure you that all of my communications with Amazon were more than pleasant. The only insult I ever made was to state that their "release" was poorly written. I have all of the email communications, so if you would like to see for yourself, let me know! At this point, I had the vanity repaired myself. The earliest they could come out was in March. After the repair was made, I had another attorney in my office send Amazon a demand letter for reimbursement of the $300. I am not sure how many times he had to speak to Amazon, but eventually, HE had to write and send a proper release to them. When all was said and done, the release was signed and I received my reimbursement check in May, 2014. Six months worth of hassle over $300!! Absolutely ridiculous!
- Jennifer L.
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They did a great job-- they literally got on the floor and cleaned it! They helped me carry the last few things out to the front porch for us to take with us--even some heavy things! They were very professional and kind and they didn't mind that I had my 5 month old twins with me, even when they cried. They did a great job!
- Jennifer S.
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I will start off by saying I give myself part of the blame for not going all A's here. I should have been more specific and I should have been more stringent during the post-clean walkthrough. They arrived on time and brought all their own equipment. They were friendly, professional and great to work with. The owner, who had done my estimate, walked with the other woman through the house, showing what I wanted done, and they split up and got to work. They worked hard and nonstop. I let them know there was water and soda for them in the fridge, but I never saw them even take a break. They had estimated six hours and finished in four, and my house smells so good!
The areas they did clean are SPOTLESS. My bathrooms look better than when I moved in, and Buronda even got some sticker residue off my vanity that I wasn't sure would ever come off. I could eat off my stovetop if I wanted to! However, the baseboards in the dining room/hallway (where they cleaned the floor) were not done, nor were the baseboards near my front door near where they had vacuumed my rug. I did ask about the baseboards in the dining room, just saying "was that just stuck on?" and the woman said she had scrubbed, but when I took a wet sponge along the baseboards, the dirt came right off without scrubbing. So that part, I take fault for ... I should have been more particular on the walkthrough.
The other downside of this company: You have to pay in advance. You pay via paypal by noon on the day of service or you are charged a late fee. So even though they booked me for six hours, and I paid for six hours, they were gone in four. That part I also didn't love, as this was a big expense for me.
However, they are very communicative and were able to fit me in on short notice, so I can't really complain. :)
- Jill E.
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Great service. The two ladies came from another job, which caused them to be delayed by 45 minutes. However, they cleaned my whole house within the time promised (two hours). The scheduler also called in advance to inform me of the delay.
The housecleaning was thorough and well-done. Despite looking very hot (it was in the high 90s today) and very tired, the ladies had an upbeat attitude and got right to work.
The price was marked down by $20 from $140.00 to $120.00 due to a coupon on Angie's list. Otherwise, I'd say the price was fair for a moderate-sized home.
- william M.
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We love this service. The cleaning is always extremely thorough, the people are very professional, considerate, and kind. I love knowing that my house with 2 pets is cleaned well with
Atlanta Cleaning Services Provider Name Locked
and pleasant smelling products. Love the days these guys come!
- Shirley W.
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We have one dog and one cat and are rarely home to clean for ourselves. The cleaning provided was thorough and satisfying. There were some spots left unattended, but overall we were very happy and relieved with the work they did.
- Shirley W.
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Atlanta Zip Codes

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