Cleaning Services in Nearby Cities

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Atlanta House Cleaning Articles

Homeowner says Atlanta cleaning service did dirty work

Penalty Box, Resolved or Stalemate? Find out what happened in this Angie's List complaint resolution case against MaidPro Brookhaven of Atlanta.

Best Atlanta Contractors of 2012

Angie's List names the Best Atlanta Contractors of 2012.

9 spring cleaning tips for allergy sufferers

Spring cleaning is a double-edged sword. Tidy surfaces bring relief, but cleaning them releases allergens. Follow these tips to overcome the dilemma.

6 questions to ask your house cleaner before making a hire

Before you hiring that housecleaning service, one highly rated provider has six questions that you should ask to determine if they're the right fit for you.

Angie's List In The Press

Atlanta Cleaning Services Reviews

C
"First, let me say that I am torn about posting this review. As someone who has owned a small business for 20 years, I am well aware that it's not always a good fit. While the majority of my clients would happily recommend me (I've never had to advertise or
Atlanta Cleaning Services Provider Name Locked
in any way), that doesn't mean it's been smooth with everyone.
That being said, I also pay a fee to use Angie's List and it would be a disservice to those of us who rely on these reviews to say nothing.
The owner came to my home to have an initial meeting about services, expectations, etc. It all sounded good to me. Due to a very, very heavy schedule, I am especially time conscious. I made that clear in our first meeting and was not given any indication that my desired service time was problematic. The first scheduled regular cleaning (not the major one where they prepare you for their service) was scheduled for 3:00 pm. On my cleaning day, I schedule for 3 in order to have the work done in time for me to leave for my Thursday night class. At 3:50, no one had arrived and there had been no call. When I called the service, I was told that there should be about a 30 minute window for my scheduled time. I had not been told that in the initial meeting with the owner as that actually would have warranted further discussion. To be clear, I had a person who cleaned for 2 years prior who also cleaned other houses and somehow managed to make it there by 3:00. Unfortunately, she was no longer working and I had to find someone new which
Atlanta Cleaning Services Provider Name Locked
me to Angie's List.
While the time thing is an issue for me, the bigger issue was the attitude I got when calling about the time issues. Again, had I been told in the first meeting that arrival times should be considered flexible or that the only way I could count on folks being on time was if I scheduled first thing in the morning, I would probably have not engaged their services. I was not told that until later when I called to discuss the fact that folks were not on time. I did end up switching my day after about 5 or 6 months to facilitate a morning appointment. After the first one or two calls though, it became clear that I was considered the problem. The attitude when I called about folks being on time was indicative of me being the problem.
In the 6-8 months of service, I rarely saw the same two-person team. While they keep notes, there still is a lack of consistency when you don't see the same folks week after week. Some teams came and went in under an hour. Others were here more than two hours. It all depends on who is here as to how thorough the cleaning was. Overall, I'd rank the cleaning anywhere from a 6-9 depending upon who actually showed up and how late they were.
The
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and I have now parted ways and for me, once again, it was about attitude. A member of the team broke an arm that was used to hold a hand held shower attachment. This was the third thing that had been broken, but the first I mentioned to the owner as I wanted to have it fixed. The other two were, unfortunately, not fixable. This one was. As of today -- over four months later -- it is fixed. The company is insistent that they did everything they could to get this fixed in a timely manner. I don't agree. Once the owner got involved, it took about 10 days. It could have taken that from the beginning. And instead of being apologetic, what I got was attitude. Bad attitude. Like somehow I have no right to expect it to be fixed in a timely manner. Clearly, they think I'm demanding. And, I was treated badly because of it. I don't think expecting folks to be on time and expecting a repair to be done in a timely manner are asking too much. Others on this list have clearly had better experiences with the Cleaning Source. I would just suggest you are clear on your expectations and their deliverables from the beginning.
"
F
"I work out of town all week, in a setting that does not easily give me access to the Internet. When I contacted Amazon originally, they sent someone out to give me an estimate, and when he stated they would mail the estimate to my home, I requested that they give me a call instead, as it would be a few days before I would see my mail. He refused....more /> When I got back to Atlanta for the weekend, I found the estimate in the mail. The first 'deep cleaning' (which the fellow who came said I wouldn't need, as I've been having my house cleaned every two weeks for years) was outrageously priced ($400). I called that Saturday (of course they don't answer their phone on Saturdays) and I left a message, requesting to be contacted back to discuss the estimate and possibly set a date for the first cleaning. I gave my cell phone number.
A couple of days go by, and, back at work out-of-town, I found an email from Amazon that evening. I didn't ask for an email, I had asked for a phone call. Not only that, but the email consisted of chiding me for thinking they were overcharging for their services, and that their prices were final and non-negotiable. I didn't even say anything about 'their prices' in my voice mail! My return email again requested them to call me. And, again, they emailed me back...no phone call, again.
I don't really care what sort of work this company does, they are rude enough to ignore requests to speak with them personally about potential services. I'm not the only one who's complained here about this owner's attitude, and I can fully understand now. He's in charge, and his customers are apparently bothersome morons. Eventually this attitude will catch up with him, business-wise. Expect to have issues with them if you actually had a complaint or other issue that needed to be addressed. He's only going to deal with you on his terms.
"
D
"After confirming a cleaning date for tomorrow several weeks ago, I contacted the provider via email today to confirm the list of services that would be covered.
Atlanta Cleaning Services Provider Name Locked
(the owner?) called me on the phone to tell me that some of the items on the list I sent were NOT covered by their standard service. When I politely asked
Atlanta Cleaning Services Provider Name Locked
to review my list over the phone so I could understand what would or wouldn't be covered, he refused to do so and told me to visit their website for the list of covered services.
Since he refused to discuss my list verbally, I then asked him to respond via email with the list of items he would be covering. He refused to do this as well. I told him that if I was going to have a cleaning crew in my home for 5 hours, I wanted to know exactly what they would be handling.
Atlanta Cleaning Services Provider Name Locked
refused to discuss anything over the phone. I found this to be a questionable practice. All other service providers have been more than willing to discuss their services with me over the phone or via email.
When I told him that I could not understand why he was incapable of discussing the covered services over the phone,
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told me he would not be coming to my home and that he was cancelling my service. Before I could say another word, he hung up the phone on me. As a result, I no longer have a cleaning professional scheduled for my home. I am beyond disappointed with the behavior exhibited by this individual.
"
A
"I had scheduled cleanings every two weeks. The cleaners were so fast and did a great job! I loved having my house cleaned.
"
F
"Badly, they did not show up for the appointment and did not call to let me know that they needed to reschedule. They do not answer the phone and have no option to leave a message. I have requested a refund from Angie's list.
"
F
"Below are the email exchanges I had with the owner after they were forced to "not show up" due to crew accident.
Today I called to follow up after not hearing from them despite being nice when they said their crew was in an accident.
The owner told me that he would only communicate via email and basically hung up on me.
I was prepared to pay their price of $400+ for deep cleaning and $190 per week for bi weekly. I will have to assume that this company has so much business they feel they can treat prospective clients any way they wish.
Mr.
Atlanta Cleaning Services Provider Name Locked
,

We politely explained our staffing emergency prior and again
today. We were greeted with pressure and harassment. If we put a
boundary that no means no it needs to be respected.

We are issuing a Cease and Disest and respectfully require
no further contact of any kind.

On Tue,
Atlanta Cleaning Services Provider Name Locked
7, 2014 at 2:24 PM,
Atlanta Cleaning Services Provider Name Locked
<amazonform@gmail.com>
wrote:
Just a friendly heads up, we had 1 crews leave with injury prior to the
holiday season so we are unable to field additional clients/jobs for the next
5-6 months until we get back up to full staff.
We had previously notified you of this in a timely fashion previously.
Lastly, per company policy, we only conduct potential quote follow-up
communication via email. Despite our repeated attempts to inform you of
this, that boundary was not respected. As a result, we feel that we will
not be able to be of service in the future and suggest you interview other
candidates.
We consider the matter closed without further contact.
Regards,

On Fri,
Atlanta Cleaning Services Provider Name Locked
20, 2013 at 11:26 AM,
Atlanta Cleaning Services Provider Name Locked
<amazonform@gmail.com>
wrote:
Hi
Atlanta Cleaning Services Provider Name Locked
,

We are fully booked for Mon and Tuesday since we just lost
one of our best crews. We wanted to give you notification right away so
that you had a
Atlanta Cleaning Services Provider Name Locked
to make other short term arrangements. Longer term, we
would love to work for you. Right now our prayers are with our team.

On Fri,
Atlanta Cleaning Services Provider Name Locked
20, 2013 at 11:06 AM,
Atlanta Cleaning Services Provider Name Locked
<hdillard@comcast.net>
wrote:
I hope your employee is ok!!!

Warm regards,

Atlanta Cleaning Services Provider Name Locked


From:
Atlanta Cleaning Services Provider Name Locked

[mailto:amazonform@gmail.com]
Sent: Friday, December 20, 2013 10:40 AM
To:
Atlanta Cleaning Services Provider Name Locked

Subject: Re:
Atlanta Cleaning Services Provider Name Locked
Quote and Availability

Correction,
Atlanta Cleaning Services Provider Name Locked
, not
Atlanta Cleaning Services Provider Name Locked
, sorry we are scrambling over here this morning.

On
Fri,
Atlanta Cleaning Services Provider Name Locked
20, 2013 at 10:39 AM,
Atlanta Cleaning Services Provider Name Locked
<amazonform@gmail.com>
wrote:
Hi
Atlanta Cleaning Services Provider Name Locked
,

Just
a friendly heads up, we are still putting the numbers together for
tomorrow. One of our crews just got into an auto accident this morning
and was rushed off to the hospital. If there is any
Atlanta Cleaning Services Provider Name Locked
to use a different
service provider it would be recommended as we were caught off guard by this.

We
will mail you a quote by end of the day and apologize for our lack of
availability for tomorrow as we were caught off guard by this very
disappointing news.
Very
Respectfully,

Amazon
Cleaning, LLC

--
Atlanta Cleaning Services Provider Name Locked

'
Atlanta Cleaning Services Provider Name Locked
, LLC'
770-906-4001
www.amazoncleaning.net
Like
us on facebook at: https://www.facebook.com/amazoncleaningllc

Amazon
Cleaning now offering enhanced services at no extra cost to our customers

*Fully
Atlanta Cleaning Services Provider Name Locked
compliant vacuums, 100% guaranteed to prevent cross contamination
*We provide all of our own equipment and supplies(unless customer wants us to
use theirs)
*Guaranteed Scheduling with computerized ops(route optimization and job
ticketing allow for detailed issue tracking and higher level of service)
*Same 2 person team for repeat service
--
Atlanta Cleaning Services Provider Name Locked
'
Atlanta Cleaning Services Provider Name Locked
, LLC'
770-906-4001
www.amazoncleaning.net
Like us on facebook at: https://www.facebook.com/amazoncleaningllc

Atlanta Cleaning Services Provider Name Locked
now offering enhanced services at no extra
cost to our customers

*Fully
Atlanta Cleaning Services Provider Name Locked
compliant vacuums, 100% guaranteed to prevent
cross contamination
*We provide all of our own equipment and supplies(unless customer wants us to
use theirs)
*Guaranteed Scheduling with computerized ops(route optimization and job
ticketing allow for detailed issue tracking and higher level of service)
*Same 2 person team for repeat service
--
Atlanta Cleaning Services Provider Name Locked
'
Atlanta Cleaning Services Provider Name Locked
, LLC'
770-906-4001
www.amazoncleaning.net
Like us on facebook at: https://www.facebook.com/amazoncleaningllc

Atlanta Cleaning Services Provider Name Locked
now offering enhanced services at no extra
cost to our customers

*Fully
Atlanta Cleaning Services Provider Name Locked
compliant vacuums, 100% guaranteed to prevent
cross contamination
*We provide all of our own equipment and supplies(unless customer wants us to
use theirs)
*Guaranteed Scheduling with computerized ops(route optimization and job
ticketing allow for detailed issue tracking and higher level of service)
*Same 2 person team for repeat service
--
Atlanta Cleaning Services Provider Name Locked
'
Atlanta Cleaning Services Provider Name Locked
, LLC'
770-906-4001
www.amazoncleaning.net
Like us on facebook at: https://www.facebook.com/amazoncleaningllc

Atlanta Cleaning Services Provider Name Locked
now offering
enhanced services at no extra cost to our customers

*Fully
Atlanta Cleaning Services Provider Name Locked
compliant vacuums,
100% guaranteed to prevent cross contamination
*We provide all of our own equipment and supplies(unless customer wants us to
use theirs)
*Guaranteed Scheduling with computerized ops(route optimization and job
ticketing allow for detailed issue tracking and higher level of service)
*Same 2 person team for repeat service


"
D
"If you're looking for nice people, choose Superb. But if you want things cleaned, go somewhere else.
Atlanta Cleaning Services Provider Name Locked
was very responsive and extremely nice. I enjoyed her as a person, and her crew was friendly too. I had just bought a new house and figured it would be a good idea to get a professional cleaning job before moving my stuff in. So this was a completely empty house (two-story, 1700 sq ft). An empty house is pretty straightforward, and it was pretty neat/clean already. I just needed a complete deep-clean of the house, including inside the refrigerator and oven, plus carpet cleaning upstairs.
In short, they did a horrible job. They DID clean the refrigerator and oven, and they DID TRY to clean the carpets (the prior owners had a dog, and the smell did not come out - she mentioned their carpet cleaning materials were top notch, but I ended up having to buy new carpets at $1500 anyway, so the cost for carpet cleaning was a waste. However, besides these three things (fridge, oven, carpets) that I explicitly asked for, the rest of the house was poorly cleaned. I would actually venture to say that it was not cleaned at all, actually. As I said, the house was already empty and fairly clean, but after their cleaning, nothing else looked any different. The WORST offenses 1) huge cobwebs were still in several of the closets. It was obvious these doors had not even been opened. 2) Inside the empty cabinets were not cleaned, not even wiped out/dusted. In fact, one kitchen cabinet had visible dirt and dust, including an old airhead wrapper. Obvious to anyone who had opened the doors, which again, they clearly were not. And 3) this was after TWO cleanings. When I told
Atlanta Cleaning Services Provider Name Locked
I was not happy with the outcome, she was responsive and asked to fix the problem. The crew came out again the next day, but no luck.
So again, if you're looking for a good price with kind people, call Superb. If you actually want to get what you pay for and not have to clean again yourself, call someone else.
"
A
"I love don't Lift a Finger! My first experience was an $89 trial special for 4 man hours of cleaning. The two person team showed up within the scheduled window and set directly to work. The house needed quite a cleaning. The team's attention to detail was admirable. They prioritized the work schedule based on what was most important to me given the time available. They were focused, professional and courteous. I have since hired don't Lift a Finger for regular cleaning every other week and am thrilled with the job they do every time!
"
A
"The cleaning crew did a wonderful job of cleaning the entire house, kitchen cabinets (inside & out), bathrooms, floors, furniture, etc. the house was so much nicer when they left and they were meticulous in the details.
"
A
"I am the owner who has my condo rented. I did some laminate installation in my bedroom after removing the carpet. and changed a six feet window in the bedroom. as you can imagine, with that came a lot of dust.
My tenant said that super cleaning did a wonderful job, very professional and very timely.

"

All Cleaning Services in Atlanta, GA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings Join Angie's List Now!
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View locations from page 1 of AtlantaCleaning Services

##1 Atlanta's Hardwood Floor People

210 Auburn Ave NE Atlanta
Atlanta, GA

#1 Ashe Home Improvement

3166 Deshong Dr.
Stone Mountain, Ga

#1 Cartersville Carpet Cleaning, Hardwood Floors

15b Home Place Dr
Cartersville, GA

(1) Alpharetta Carpet Cleaners & Air Duct Cleaning

520 Country Glen Ct.
Alpharetta, GA

1 MAN AND A MOP

154 Crumley St SE
Atlanta, GA

1 MAN AND A MOP

154 Crumley ST SE
Atlanta, GA

123 Peaches Cleaning Services

2643 Dorian Drive Apt A
Snellville, GA

2 Genies In A Bucket

Stockbridge, Ga

2 Ladies & A Broom, LLC

1032 Highway 42 N
Mcdonough, GA

2 Ladies With a Mop

PO Box 161
Norcross, GA

2 Women with a Solution

1585 Tuftstown Ct
Snellville, GA

2clean4u

6268 Susan Ln
Atlanta, GA

3D Solutions Enerprise

2383 Akers Mill Rd APT U17
Atlanta, GA

3womenwithabroom

3654 HOPKIN COURT
Powder Springs, GA

4 SEASONS MAID & CONCIERGE SVC

302 PERIMETER CENTER PL NE
Atlanta, GA

5 Star Cleaning Service

58 Hammet Cir
Sharpsburg, GA

5 Star Cleaning Services

220 Ashley Oaks Dr
Mcdonough, GA

5Star Janitorial Services

351 Sapphire Bend
Riverdale, GA