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D
"They're high-priced. That's where my frustration is. They can work with you. The rates were smaller than what they are now. They're outrageous. I've" been with them for a little over 3 years. I wanted an upgrade but they said I already have everything. I said that I don't need all those channels. I wanted the lower rate but I still want the same quality of the TV. I can't get it because I'm not a new participant. I had to leave, go somewhere else and come back again. I've been with them for years, so why shouldn't I be able to get the same service as what new people are getting?

-Donna R.

F
"I spoke with
at
. I always pay my bills on time and have great credit. i was out of town for the 4th of
" and my bill was late for 2 days. I called them back and asked them to waive late fee and interest. After being a customer for 5 years plus and never missing a payment I thought he would give me a break. The late fee was only a couple of dollars but I was just unhappy that they would not help me since I was out of town and had a legiment reason on why I missed the payment, I then Asked to be transferred to a supervisor and he refused to transferr me so i decided to cancel all services with this company.

-William B.

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Local Articles in Atlanta

Do you still need your landline phone?

Home phones are in a period of transition, with traditional landlines being replaced by mobile phones or voice over IP services. But is it really time to ditch your landline, or should you stay connected?

Illustration by William V. Cigliano
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Internet, TV and phone services are some of the most complained about categories on Angie's List, but experts say patience and persistence pay off when dealing with telecommunications providers.

Angie's List member Ray Lattof says he's often frustrated with charges from his phone provider. (Photo by Chantal Lawrie)
Internet Service, TV Service - Cable, TV Service - Satellite, Phone Service - Cellular, Phone Service - Landline

TV, cable, phone and Internet services consistently rank as some of Angie's List most complained about categories - here are five tips to beat poor customer service.

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Alarms, Phone Repair, Phone Service - Cellular, Phone Service - Landline, Phone Wiring, TV Repair, TV Service - Cable, TV Service - Satellite

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Phone Repair, Phone Service - Cellular, Phone Service - Landline, Phone Wiring

It's a common dilemma for today's parents: should i get my child a cell phone? Here are some tips to help you decide.

Angie's Answers

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Phone Company reviews in Atlanta

F

Rating
I have absolutely had it with these people. We moved down to SWFL about a year ago and they have been nothing but a problem.
No one informed me of extra charges on my first bill, so they had to credit me back those after, days of fighting. Next there were third party charges to my bill. They couldn't even explain those! Then I moved my service to my new home and the "one-time" fee that was never quoted to me in the first place showed up on my SECOND bill at the new house. I thought it was just an error, so I paid the current amount due and was waiting for it to fix itself. Well, guess what? I was on vacation and received an email from
Atlanta Phone Companies Provider Name Locked
saying that my service request was complete. Service request? I requested nothing. Come to find out they stopped my long distance service (I can't even dial an 800 number now) was cut off for non payment even though I've been paying the full current amount due every month. I'm now waiting for the 4th level of escalation to return my call. They haven't and I doubt they will. Apparently, they are the only game in town so they feel free to over-charge at will.
I can't believe there is no other landline service provider in
Atlanta Phone Companies Provider Name Locked
, FL, but it looks like I will have to cancel my service with these people and file and FCC complain. They are completely unscrupulous! I was told by a top supervisor that my bill would never exceed $66/month with my service options - I have her name and badge number - but in reality it has never been that low and it goes up every month even though I have unlimited long distance and no other fluctuating costs.
STEER CLEAR!!!!
- Kathryn R.
A

Rating
I love that they give us customer appreciation things like dinner/movie certificates where they give you a free OnDemand movie and a gift card for $15.00 to buy "dinner". Nice touch that makes me want to stay with them and the service is high quality so I want to stay with them anyway.
- Julie H.
F

Rating
They are really outstandingly terrible. It must have been three or four years ago, I and wanted their services renewed. That's when we had the computer in a data cable line. We went wireless. When I called to get it done, the guy was up here for some other reason. He just the called the office and said, "There's nothing, just disconnect this other line." They said it was much easier if I had both lines in my names since one line was in my husband's name. I was okay with that, but then they cancelled the whole contract. They went through all the contracts and all the breaks that I was having in the first place were cut out. I wrote to them because it was very high. Anybody I would call would say they'd call back. I never got any satisfaction.

Whenever I called them, he had to come back and tell the whole story all over again. I finally wound out. I kept deducting the amount of what the other charge was. Since I installed this number which was given to me some 30 years ago, they've had it unpublished. I can't cut them off. I wrote to them and we came to a conclusion and we paid it off. That must have been two years ago. The billing has never changed and it's still got the over billing on it. It still has the unlisted number and there is no kind of relief and now they charge me $5 a month for late fee payment.

These people are a monopoly. I want to change it except that here, the rest are not any better so for now I am keeping them. That is terrible. I don't know how these people stay in business. When you call them, the music plays forever and there are a lot of ads going on. After that, you get a menu after menu after menu. I don't mind a certain amount of those but when it goes on and o it gets crazy. Who has time to write to them when they don't behave themselves.
- Jeanne J.
B

Rating
I use
Atlanta Phone Companies Provider Name Locked
for Internet and cable. We have a big bundle with them. We have rarely had any trouble. I pay everything online. Their price is reasonable. we've been using them since we got to this house for thirty years so we've been with them for a long time. We are satisfied with them. Their price is over $100. I don't know what anyone else charges. I think the quality of their service is very good. Their responsiveness is very good, but I haven't had to contact them in quite a while. I will be using them again.
- Jerry J.
C

Rating
One hand does not know what the other hand is doing. You can't get a straight answer out of them. The sorriest thing I did was go to the storefront and ask questions at the storefront, because they have no clue. I have let my bill run the way it has been running and they are overcharging me by, like, $50 monthly. I was supposed to be in a package where I got two things for $50. For $100 per month I should have triple play. I could care less if I disconnect from them and never see them again.
- Kenneth K.
A

Rating
The customer service representative was very knowledgeable and professional. She resolved my service issue quite easily and promptly. I was expecting to have to agree to an in-person service call, but the rep quickly assessed the problem over the phone and provided clear-cut instructions in the resolution process. In spite of the issues that I have with
Atlanta Phone Companies Provider Name Locked
's pricing and packaging of channels, I found that their service department was excellent.
- Diane C.
C

Rating
The initial installation took longer than I would have expected, but the provider was courteous and helpful, and got services up and running. My concerns have to do with the subsequent trouble in reaching a human being for service concerns, and the increasing rates. I also had a billing problem.
- Lisa S.
F

Rating
They're horrible. Cost, quality, customer service...all horrible. I've spent hours on the phone, dealt with being hung up on, and had my services disconnected for no reason. The cost is triple what I paid in Atlanta, and the service is very slow. The techs they use are all subcontractors instead of trained employees. The last two years I've been with them have been terrible on every front and need that I've had, and they're unfortunately my only option for service in my area.
- Angie H.

Phone Companies in Atlanta

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A & N COMMUNICATIONS

5026 SNAPFINGER WOODS DR 103
Decatur

A ANSWERING SVC

1330 CONCORD RD SE
Smyrna

A ANSWERING SVC

3700 HONEYSUCKLE LN
Atlanta

A PERFECT ANSWER

6087 BUFORD HWY G
Norcross

A SUPERIOR ANSWERING SVC

1015 NORTH ST NW
Conyers

A T & T

1745 IVY ST
Morrow

A T & T

5375 CHAMBLEE DUNWOODY RD
Atlanta

A-MEDIATE ANSWERING SVC

60 MILLERS MILL RD
Stockbridge

ADMINISTRATIVE OUTSOURCE

4050 MEADOW WAY
Marietta

Alliance Telecom Corp

7582 Las Vegas Blvd

ALLSTAR ANSWERING SVC

4939 LOWER ROSWELL RD
Marietta

ALWAYS AT YOUR SVC

3418 CARLISLE CT SE
Conyers

ANSERFONE

930 INTERSTATE RIDGE DR
Gainesville

ANSWER MTI

1995 N PARK PL SE
Atlanta

ANSWER ONE

6075 ROSWELL RD NE
Atlanta

ANSWER TENANTS

WEST AVE
Conyers

ANSWERING BUCKHEAD

3500 PIEDMONT RD NE
Atlanta

ANSWERING SERVICE

9279 S MAIN CT
Jonesboro

ANSWERING SERVICE DISPATCH

615 COLONIAL PARK DR
Roswell

ANSWERING SERVICE OF WOODSTOCK

9898 HIGHWAY 92
Woodstock

ANSWERING UNLIMITTED

11728 Sarah Loop
Hampton

ANSWERING-METRO ATLANTA

804 MAIN ST
Forest Park

Aries Computer Solutions

1425 Market Blvd.
Roswell

AROUND THE CLOCK CALL CTR

21540 Prairie St Unit E

AT&T

Atlanta

AT&T BROADBAND

2925 COURTYARDS DR NW
Atlanta

ATLANTA MEDICAL EXCHANGE

1706 CONDUCTOR LN NE
Conyers

ATLANTA TECHNOLOGY CONSULTANTS

21 CASS STATION DR NW
Cartersville

ATLANTAS ANSWER

6087 BUFORD HWY G
Norcross

ATTORNEY'S ANSWERING SVC

1266 W PACES FERRY RD NW
Atlanta

Az Needed

9725 Thomas Road
Jonesboro

BAGGARLY CORP

804 MAIN ST
Forest Park

BELL SOUTH

2850 CAMPBELLTON RD SW
Atlanta

Bettis Consulting, LLC

552 Bridgeton Cv
Suwanee

BOTWIN COMMUNICATIONS

3268 FAIRVIEW DR
Marietta

Business Technical Services

1870 D Exchange
Atlanta

CALL LINK COMMUNICATIONS

PO Box 2544
Norcross

CAROLYN'S COMMUNICATIONS

2121 FOUNTAIN DR
Snellville

Charter Communications

11720 Amberpark Dr
Alpharetta

CHARTER COMMUNICATIONS

3075 BRECKINRIDGE BLVD
Duluth

Charter Communications

1920 Brannan Rd
Stockbridge

Clarity Telemanagement

4850 Sugarloaf Pkwy, Suite 209-356
Lawrenceville

ClarityTel

4850 Sugarloaf Pkwy Suite 209-356
Lawrenceville

COMCAST

Duluth

Comcast

48 Whitcher St
Marietta

COMCAST CABLE

281 S MAIN ST
Alpharetta

Comcast Service Center

105 River Shoals Pkwy
Dallas

COMNEXIA

590 W CROSSVILLE RD
Roswell

Credo Mobile

PO Box 480010
Atlanta

CT Solutions

5207 BELLE WOOD CT STE 200
Buford

Customer 1st Communications

5555 Oakbrook Parkway, Suite 175

DataTel 360, Inc.

1200 Abernathy Road
Atlanta

DirecPath

PO Box 934140
Atlanta

DirectTV

Stone Mountain

Earthlink Inc

1375 Peachtree St NE
Atlanta

ELECTRONIC ANSWERING SVC

930 INTERSTATE RIDGE DR
Gainesville

executel commsystems

5634 starwind way
Buford

GWINNETT ANSWERING SVC INC

6087 BUFORD HWY
Norcross

HIGH END ELECTRONICS REPAIR

1053 lombardy way
Jonesboro

Home & Offie Technology LLC.

3895 Cascade Rd. S.W.
Atlanta

HQ GLOBAL WORKPLACES

2265 ROSWELL RD
Marietta

HUNTER'S ENTERPRISE

3957 AMBROSE RIDGE CT
Ellenwood

Irish Electric Inc

2278 WALKER DR
Lawrenceville

JOIPHONE

2870 PEACHTREE RD
Atlanta

K-1 TEMPORARY SOLUTIONS

4625 BRIGHTON CT
Cumming

KO Home Services

2310 Holly Ct
Cumming

L P WIRELESS

135 AMBLER WAY
Alpharetta

LE ANSWERING SVC

3116 CANDLEWOOD DR
Atlanta

Long Electrical Services

1689 Roscoe Road
Newnan

Marcor Technologies Inc

2807 Yosemite Dr

MATCHMAKER VIDEO INTRODUCTIONS

1062 THOMPSON BRIDGE RD
Gainesville

MEDCOM TELECOMMUNICATIONS

1526 COMMERCIAL PARK DR

MY ANSWERING SVC

803 MIDDLEBROOK DR
Jonesboro

NexGen / Sprint

2100 Roswell Road
Marietta

NLCtech Services

49 Hampton St

NORTHWEST ANSWERING SVC

231 CRESCENT CIR SW
Marietta

NumberGarage.com

4322 Harding Pike, STE 417

OFFICE SUITES PLUS

5425 PEACHTREE PKWY
Norcross

ONLINE TECHNOLOGY ASSOCIATES

6264 CROOKED CREEK RD
Norcross

Ooma Inc

1840 Embarcadero Rd

PBX Systems Atlanta

303 Perimeter Center N
Atlanta

PERIMETER OFFICE SUITES

2344 PERIMETER PARK DR
Atlanta

POOL PHONE

2217 ADDERBURY CT SW
Smyrna

POOLE ANSWERING SVC

9898 HIGHWAY 92
Woodstock

Poss Electric

606 Butler Ct.
Woodstock

PRESTIGE MEDICAL ANSWERING SVC

6721 SPRINGDALE DR
Riverdale

ProData Computer Services

8877 Roswell Road
Atlanta

PRONTO CALL ANSWERING SVC

395 GROVE SPRING CT NW
Lilburn

SAMPLES SPECIALTY SVC INC

148 VALLEY HILL RD SW
Riverdale

Sentinel

PO Box 1016
Hampton

She Means Business

P.O. Box 490779
Atlanta

Shiff USA

1955 Lytham Ct
Atlanta

Sphere Home Technologies, Inc.

1608 13th Avenue South

SPRINT

1105 WOODSTOCK RD
Roswell

Steadfast Security

1000 WHITLOCK AVE NW
Marietta

Steel Magnolias Auto & Tire

465 Maltbie St
Lawrenceville

SUNROCKET

8615 WESTWOOD CENTER DR

System Network and Design

4430 Wade Green Rd
Kennesaw

Systematic Security

440 Abbotts Mill Dr
Johns Creek

TDS Security Solutions, Inc.

28 Leslie Path #42
Hiram

Telegration Associates Inc

9925 Haynes Bridge Road
Alpharetta

TELELINK

915 COLLIER RD NW
Atlanta

TELEMED

18 BECK ST NW
Atlanta

Telonium Communications

600 Means St Suite 100
Atlanta

The Computer Guyz

2612 Larch Ln

TOUCH TONE ANSWERING SVC

307 CRESTE DR
Decatur

TPL Communications

784 Scales Road
Suwanee

U-Verse

Mableton

WEB SECRETARIES

3235 SATELLITE BLVD
Duluth

William David Design Group

2065 Woodside Park Dr
Woodstock

Willis Electric Inc

1051 Keeneland Ct
Bogart

WOODS SECURITY SYSTEMS INC

1406 MILL GLENN CT
Lawrenceville

Wynn Technology Solutions

1707 Chadwick View Ct
Lawrenceville

XACT COMMUNICATIONS

WEST AVE
Conyers

YOUR ANSWERING SVC INC

11940 ALPHARETTA HWY 118
Alpharetta

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