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Atlanta Glass Repair And Installation Articles
Glass Repair And Installation reviews in Atlanta
They assigned me to
He took my old screen doors in for rescreening. Tried to return -- again, tried without scheduling -- with brand new doors (I had asked for re-screens, not new) that did not fit. No one at this company listens. Had to rescreen anyhow. After several office screw-ups and another "I'm in the neighborhood" call on attempted delivery, I called the office and got
If I treated my clients like this, I would have no business at all. And I've owned a business that has grown from client referrals since 1992.
At this point, I'm grateful to be done and am very happy with the screened doors. But this company needs to do some SERIOUS MAJOR work on its customer service, in the office and out. You don't not return potential customers' calls. You don't just have workers "show up" and expect customers to be there. You don't not confirm appointments.
No one in the office worked on scheduling until I demanded it multiple times. I had to keep calling to confirm appointments every time. I had to lecture them on customer service. I shouldn't have to do that.
I was using multiple vendors to update the condo at the same time and did not have any similar problems with any of them.
Generally, we set a date and the vendor calls me to confirm. Will not use these guys again. Will not recommend them. Despite the quality of the end product on the third try the experience was like dealing with Keystone Cops.
Mostly I resent the lack of respect for me and my time.
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