Atlanta Glass Repair Contractors

in Atlanta, GA

Glass Repair And Installation Reviews in Atlanta

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The process was extremely straightforward and efficient. They had great offerings in their showroom and understood what was needed. With regard to the measurement and install process, they were on time and did a great job. Very happy with the final results. Will use them again for mirrors next time.
- David Y.
A

Rating
Excellent service. Very responsive to calls. Work was completed when promised and site of work left very clean.
- Brian B.

Atlanta Glass Repair And Installation Articles

Glass Repair And Installation reviews in Atlanta

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Atlanta Glass Repair Companies Provider Name Locked
was very professional and wonderful to work with. He arrived on time with all of the necessary tools. He got a lot of pictures hung in a short amount of time and everything looks excellent. I will definitely be using
Atlanta Glass Repair Companies Provider Name Locked
again.
- Sara K.
D

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The office people are so disorganized I had to call three times and finally asked, "Do you want to do business with me or not?" My new condo property manager had referred this company to me. I understand it's a family owned business. The family needs to wake up, hire enough people and provide the staff with customer service training.
They assigned me to
Atlanta Glass Repair Companies Provider Name Locked
but no one in the office let me know or scheduled an appointment until I finally called after
Atlanta Glass Repair Companies Provider Name Locked
's first attempt to show up without an appointment. He had called my cell phone when five minutes away -- "I'm in the neighborhood" -- without thinking I might not be at the new home. No one from his office coordinated this until I called them.
Atlanta Glass Repair Companies Provider Name Locked
! It's called customer service.
Atlanta Glass Repair Companies Provider Name Locked
said they are so busy and know they have problems. I said they need to hire more people if they can't handle their business. He sort of quickly blew in and out -- fast and sloppy. Nice person, just not attentive to details. I had to call his cell to come back when the glass part of his install made the lock not work. He returned and fixed it. That shouldn't have been necessary if done right the first time.
He took my old screen doors in for rescreening. Tried to return -- again, tried without scheduling -- with brand new doors (I had asked for re-screens, not new) that did not fit. No one at this company listens. Had to rescreen anyhow. After several office screw-ups and another "I'm in the neighborhood" call on attempted delivery, I called the office and got
Atlanta Glass Repair Companies Provider Name Locked
scheduled. (They should have contacted me.) However one side of the new screens had a hole in it, the other side was loose and wavy. Clearly, there was no quality control in the shop and no inspection before the doors were put on
Atlanta Glass Repair Companies Provider Name Locked
's truck. He took it back to rescreen, again. Next delivery was with two younger, different guys -- one actively engaged; the other just stood there. But the screens were so tight, doors wouldn't connect to close so it defeated the purpose of flying bug prevention. Took them back. Finally, an older gentleman with experience rescreened and showed up on a scheduled day to install. Third time was the charm. He clearly knew what he was doing and I am quite pleased with the screen doors. But it should not have taken more than two months and multiple unscheduled, then scheduled attempts to get it right. The office girls are nice but untrained and unresponsive to customers. In fact, they all seem nice but they don't know squat about customer service; i.e., responsiveness, follow-up and maintenance of the relationship.
If I treated my clients like this, I would have no business at all. And I've owned a business that has grown from client referrals since 1992.
At this point, I'm grateful to be done and am very happy with the screened doors. But this company needs to do some SERIOUS MAJOR work on its customer service, in the office and out. You don't not return potential customers' calls. You don't just have workers "show up" and expect customers to be there. You don't not confirm appointments.
No one in the office worked on scheduling until I demanded it multiple times. I had to keep calling to confirm appointments every time. I had to lecture them on customer service. I shouldn't have to do that.
I was using multiple vendors to update the condo at the same time and did not have any similar problems with any of them.
Generally, we set a date and the vendor calls me to confirm. Will not use these guys again. Will not recommend them. Despite the quality of the end product on the third try the experience was like dealing with Keystone Cops.
Mostly I resent the lack of respect for me and my time.

- Jane B.
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Showed up very quickly and allowed me to paint the replacement window myself to save a couple of bucks. Very professional and good to work with even though it was a smaller job.
- Cynthia P.
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Atlanta Glass Repair Companies Provider Name Locked
was very knowledgeable and professional. Advised me about problems with tile installation that I was able to have my tile installer fix prior to doors installation. Doors are gorgeous!
- Kris M.
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The installation could not have gone better. They are the neatest, cleanest, most considerate contractors I have ever had. I am very pleased with the quality of the door and shelves for the price I paid. They have a cleaning product that makes taking care of the door very easy as well.
- Virginia B.
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He arrived on time after work (6pm) and promptly got to work. He was friendly and efficient and was finished in an hour and a half. looked great. It was worth in to have everything done right.
- John M.
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The
Atlanta Glass Repair Companies Provider Name Locked
and
Atlanta Glass Repair Companies Provider Name Locked
Bernstien was recommended to me by my tile installer Atlanta Tile. They were very responsive and they did a fantastic job for a great price. Highly recommended!!!!!!!!!
- Phil B.
F

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We were very disappointed with the results of this company and would not recommend them for any services. If there was a problem it is important to call the customer back and at the very least explain what is going on.
- Patrick Y.
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All Glass Repair Companies in Atlanta, GA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

"Atlanta's Mobile Mechanic - We come To You"

2308 Bouldercilff Way
Atlanta, GA

#1 Platinum Mobile Auto Body Repair & Paint

1281 Creekwood Cove
Lawrenceville, GA

#1 Wade the Handyman

288 Shady Lane Circle
Canton, GA

1st Call Handyman

2700 Braselton Hwy #190
Dacula, GA

2HIREaHandyman

5230 Ferry Creek Lane
Acworth, GA

A & R Glass

457 Nathan Dean Blvd
Dallas, GA

A & S GLASS & METAL INC

249 Crescent Cir SW
Marietta, GA

A 1 GLASS INC

286 MILLARD FARMER IND BLVD
Newnan, GA

A A WINDOW FIX-IT

3365 W HOSPITAL AVE
Atlanta, GA

A ACTION GLASS

5859 PEACHTREE RD
Atlanta, GA

A BETTER VIEW GLASS INC

4281 WAYSIDE CT SW
Lilburn, GA

A GLASS CO

3700 HONEYSUCKLE LN
Atlanta, GA

A GLASS SALES INC

485 BUFORD DR
Lawrenceville, GA

A J GLASS & MIRROR

PO Box 7647
Marietta, GA

A MODERN GLASS & MIRROR CO

305 BOULEVARD SE
Atlanta, GA

A REFLECTION GLASS & MIRROR

6267 HEARDSVILLE RD
Cumming, GA

A STRICTLY AUTO GLASS

2051 HIGHWAY 138 NE
Conyers, GA

A&E Glass Repair

Atlanta, GA
Atlanta Zip Codes

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