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A
"They were very professional on scheduling, as well as coming over early to leave the necessary dehumidifiers. The rep who did the actual cleaning was extremely friendly" and even helped the wife and I move some furniture as necessary. Would strongly recommend again.

-Holly K.

A
"We had moved all of the furniture before Thunderbolt arrived, but the rest of the experience was absolutely painless for us. Our guy was running a bit late, but" the whole process took about an hour, and left the carpet feeling soft, deodorized, clean and so much better than any of my efforts with my own steam cleaner. I would definitely use them again.

-Stuart B.

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Angie's Answers

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RUN, don't catwalk away !

If there is a strong urine smell, you have to assume their realtor noticed it even if they were acclimated to it and had them clean the carpets so there would be a chance of selling it. The fact there is still strong odor means it has saturated walls, run down behind baseboards, saturated carpet and mat and subfloor, etc.

Short of a total strip-down of all flooring and baseboards, shelves, mantles, etc and complete sanitizing and chlorine bleach treatment of thereby exposed surfaces followed by repainting and reflooring, you don't have a prayer of getting rid of it. If they let their cats spray and urinate in the house they probably did it all over the house, not in one area, as cats tend to want to go to the bathroom in a "clean" area, not in one fixed spot like dogs.

You are looking at probably $20,000 to get rid of the smell for sure, and even then if the house gets humid in rainy or hot sticky summer weather, the smell could come back out of subflooring, etc.

There are a lot of houses out there - I would bet you looked at this one with intent to buy because it was cheap compared to the competition - well, now you know why, and if you buy it I bet you will know why again every time you come into the house, and get run over by the same train when YOU try to sell it.

Just walk away.

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Hi,

This is Kyle K from Member Care. Thanks for your question. I'm happy to help!

The Super Service Award is the highest honor given to companies by Angie's List. The exclusive recognition is given annually to service companies who have achieved and maintained a superior service rating from our members throughout the past year. There is no fee to accept the award, and members look for Super Service Award winners when making a hiring decision because only about 5% of companies on Angie’s List meet the strict eligibility requirements. Being eligible is an excellent achievement!

I hope this information help! Please let me know if I can assist further. You can respond to this thread or submit a new Answers post. You can also reach us at memberservices@angieslist.com. We're happy to help!
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Carpet Cleaning reviews in Atlanta

D

Rating
Horrible service, my carpet looks like before, zero stains removed, I went to the store bought Resolve and was able to remove some of the stains since I didn't trust the technician that came over to my house. I called the following day after the carpet had dried out and was given a very poor answer and to leave a voicemail to a supervisor that ...More didn't return the call. Still waiting for a response. I have pictures of how bad the carpet looks, which I believe could be removed if I didn't have an ineffective and lazy technician.
- suheil G.
A

Rating
Went great. He came when we asked him to, was on time, did a good job very efficiently. We had a larger space than the Angie's Deal allowed, so he gave us the same discount price on the other space we needed covered. He was in and out in about 90 minutes. We are very satisfied with the results
- ALISON T.
D

Rating
When the operator came in he stated that he could not clean my rugs for that price. It would
cost me $191.00 more because. I had walking soil by the entry of each doorway from everyday
walking in and out of a room. My carpets were average in carpets that need cleaning. Thats
why I called him. I had a pet stain in the living room ...More and one in the office. However, I told him
to do the best he could do (by the way, I did scrub out the pet stain) and I would be satisfied.
He said if he didn't use his special cleaner to remove the pet stain, the smell would come back.
(It was one stain in each room) so it would be an extra $191 in addition to the $88 advertised price that
I had prepaid.
I said I only wanted to take advantage of the special. Thank you and good bye. So he departed.
- loretta H.
A

Rating
did a wonderful job. She came right on time. She did an excellent job. She came back and followed up with a difficult spot within the guarantee time period.
- Diane L.
A

Rating
I just closed on my home and the prior owner left TERRIBLE dog urine stains. I was quoted almost $5,000 for new carpeting but the vendor recommended Sunrise highly and said to try them first before replacing the carpets. They were AMAZING -- the carpets look and smell like new. and were my techs and ...More they were polite, answered all my questions, professional and honest -- told me what stains were likely to come out and not likely. Great experience all around!
- Ross and Renee C.
F

Rating
The man showed up with what looked like a buffer to clean a very expensive antique oriental rug. He cleaned it on top of my hard wood floors. Start to finish it took him less than 5 minutes to "clean" it. It had crumbs on it when he was through. I thought for the price I was paying they would scrub with soap and water and hang to dry. ...More The rug look no different when he was done. Very disappointed.
- lauri G.
F

Rating
A service tech was supposed to be at my house between 12:00 and 2:00 today to clean 2 rooms of carpet, one hallway, two sofas and four bar stools. When no one showed up by 3:00, I called the company for the status and was told that was on a job in and the homeowner decided to add more rooms to clean than ...More was originally requested, so he is delayed, They asked me if I wanted to reschedule, but cannot as I am working the rest of the week, and took off today for their services. finally arrived at around 4:15, and I reduced the amount to be cleaned to one hall and four bar tools. He pre-treated the areas but when he went to clean them, the machine on his truck was broken, so he couldn't complete the job. The house now smells heavily of the pre-treatment chemicals as he was unable to dilute it and suction it up. It is very distressing.
This company is very unprofessional in its treatment of customers. I resent being made to wait an extra four hours for service and being asked if I wanted to reschedule because someone else decided to change their service order. They should have told the previous customer that they did not have time to do the extra work and they could have rescheduled to have those services done.
- Adam B.
A

Rating
GREAT!! Took out stains I thought would never come out and at no extra charge. Exceeded my expectations. Will definitely use next time I need my carpet cleaned!
- Kirk K.

Carpet Cleaners in Atlanta

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

ROCHA COMPANY LLC

425 Gilford Cir
Marietta

Rotopro Carpet and Upholstery Care

174 Oakland Hills Way
Lawrenceville

Rozville Commercial Cleaning Service LLC

P.O.Box 870195
Stone Mountain

RS Flooring and Remodeling

24 brown dr.
Cartersville

RTC Remodeling LLC

2245 Chestnut Log Loop
Lithia Springs

Russell's Carpet & Upholstery Cleaning

345 Larchmont Dr NW
Atlanta

S&M MAINTENANCE

4274 PANOLA RD.
Lithonia

Sashe cleaningservices

7848 Tara Road
Jonesboro

Scott's Carpet Service Inc

579 Running Fox Trail
Norcross

Sears Carpet & Upholstery Cleaning

3016 Adriatic Ct
Norcross

Sears Home Services

3404 Oakcliff Rd
Atlanta

ServeHero

PO Box 1035
Ball Ground

SERVICE MASTER CO

4501 CIRCLE 75 PKWY SE
Atlanta

SERVICE MASTER CO

830 JEFFERSON ST NW
Atlanta

Service Master Downtown Commercial Inc.

2060 Franklin Way SE
Marietta

Servpro of Atlanta

2451 Cumberland Pkwy
Atlanta

SERVPRO OF CHAMBLEE-DUNWOODY

1165 Hembree Rd Ste 120
Roswell

SERVPRO of North Fulton County

8850 Dunwoody Pl
Atlanta

Sharian Inc

368 W Ponce De Leon Ave
Decatur

Simply Special Cleaning Services

4936 Presidents Way
Tucker

So Clean It Sparkles

160 Hearthstone dr
Newnan

Soft touch Carpet Cleaning

5995 yellowood court
Atlanta

Southeast Remodeling

947 Forest Ridge DR
Marietta

Southern Charm Cleaning

137 Long Leaf
Peachtree City

Sparkle Carpet & Upholstery Care

3374 Hardee Ave
Atlanta

Spire Property Partners

898 Oak Street SW

Spotlight Cleaning& Restoration

1396 stoneham court
Atlanta

Square Soft Restoration

1544 Wellborn Rd #54
Redan

Stainless Details, LLC.

P.O. Box 2345
Stockbridge

Stanley Steemer

3730 Honeysuckle Lane
Atlanta

Steam Doc

2020 Howell Mill Rd D-432
Atlanta

Steamin Beemon

4902 Fielding Way
Stone Mountain

Steel City Enterprises, Inc.

1572 Highway 85 N.
Fayetteville

STERLING HOME SERVICES

1995 HIGHRIGGS LN
Snellville

STORM Air Care & Carpet Services

4514 Chamblee Dunwoody Rd
Atlanta

STRATHMORE FLOORS

50 Great SW Pkwy
Atlanta

StructureMEDIC LLC

2687 McCollum Parkway
Kennesaw

summer grove cleaners laundry jewelry repairs

67-A MARKET SQUARE ROAD
Newnan

SUN RAE CLEANING SERVICES

6321 Maid Marion Close
Alpharetta

Sunrise Clean Care & Water Restoration

862 Windy Dr
Stone Mountain

SUNSHINE INTERIOR SERVICE

1747 HAZELWOOD DR
Marietta

Superior Carpet Cleaning & Janitorial

3901 Swooping Court
Douglasville

SUPERIOR PROFESSIONAL SYSTEM

1357 Brookcliff Dr
Marietta

Supreme Clean & Steam

1271 Interlaken Pass
Jonesburgh

Swift Response Cleaning LLC

3525 Piedmont Rd NE, 7 Piedmont Center, 3rd Floor
Atlanta

TAMERRIA CARPET CLEANING

515 DRAYCOTT CT SW
Atlanta

TBG Cleaning Systems, Inc.

3500 Lenox road
Atlanta

Team Terra DKI

5865 Oakbrook Parkway
Norcross

Technicare of Atlanta

2065 Hemrick Rd
Cumming

The Art of Home Improvement,LLC

4855 Helga Way NE
Woodstock

THE CARPET LINK

1255 Waterwood Dr.
Loganville

The Cleaning Empire LLC

1620 Buford HWY
Buford

The Final Touch

1805 Sherryl Ct
Marietta

The First Family Cleaning Service

245 North Highland Avenue Northe Suite # 230 1034
Atlanta

The Howard Group, Inc.

1010 Lakeview Knoll

The Maids of North Atlanta

100 N River Dr
Atlanta

The Perfect Solution

450 Stonebridge Drive
Roswell

The Stone Mason

190 lake dr.
Atlanta

The Up Keep Service

27 Engineer Lane SW
Cartersville

The Velvet Touch

4819 Rondelay CT
Lithonia

THRASH & SONS

3127 LATONA DR
Atlanta

Thunderbolt Carpet Cleaning

3780 Old Norcross Rd
Duluth

TIDY KING

2870 PEACHTREE RD
Atlanta

TidyDeck

525 Tribble Gap Road #445
Cumming

TLC Cleaning Services

PO Box 9
Snellville

Top Cleaning Atlanta

Downtown
Atlanta

Top Dog Handyman

4200 Northside Pkwy
Atlanta

Top2Bottom Services

BuckHead Office
Atlanta

TOWN LAKE PROFESSIONAL CARPET

407 Rose Creek Place
Woodstock

Travis Cleaning Service

503 Lakeside Villa Dr.
Hampton

Treoss, LLC

1361 Bridges Ave SW
Atlanta

TRILOGY FM

120 INTERSTATE N PKWY
Atlanta

TRINITY HOME SOLUTIONS LLC

1616 PIEDMONT AVE
Atlanta

True Steam Carpet Care

1061 Brandon Hill Way
Jonesboro

TS TLC Cleaning Service

1395 Turner Ridge Drive
Norcross

Two Maids & A Mop

16 Office Park Circle

Universal Restoration Services - Georgia

1600 Spectrum Dr
Lawrenceville

Upholstery and Carpet Care

1227 Rockbridge Rd
Stone Mountain

upholstery cleaning atlanta

850 Oak St SW
Atlanta

USA Clean Master

160 Clairemont Ave., Suite 200
Decatur

UST Cleaning

5847
Weddington

Valencia Cleaning Services

787 Omaha Dr
Norcross

VENTURI CARPET CLEANING - ATLANTA

5894 GOSHEN SPRINGS RD
Norcross

VHCarpet, LLC.

2673 McClave Dr
Doraville

VIA MAID SERVICE

6075 ROSWELL RD NE
Atlanta

VR ENTERPRISES, LLC

641 Dartmouth Ct.
Lawrenceville

VTP Restoration Services

45 Gross Lake Parkway
Covington

Water Damage Atlanta

173 Sheryl Place Northwest
Atlanta

Water Damage Repair Atlanta

996 Desoto St
Atlanta

Water Medx

2070 Attic Pkwy
Kennesaw

Well Done Janitorial

1929 Mcduffie Rd

White Glove Cleaning Services

4557 Clarks Creek Terrace
Ellenwood

Wizard Home Care

33 Joree Rd
Cartersville

Wright Way Restoration

3007 Deshong Drive
Stone Mountain

Year One Inc

1001 Cherry Dr
Braselton

YesSir Services

4260 Bankhead hwy
Lithia Springs

Your Free Time Inc

910 Summer Wind Pl
Roswell

Zerorez of Atlanta

6145 Northbelt Pkwy
Norcross

Zimmer Preservation Services

1784 Corn Rd
Smyrna

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