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Atlanta Carpet Cleaning Articles
Carpet Cleaning reviews in Atlanta
We were very satisfied with the quality of the cleaning. The technician was polite, efficient, and answered all of our questions. We suffered slight damage to one chair. A piece of braided trim that had been glued to the fabric pulled off due to the suction from the cleaning machine. Given the age of the chair, we didn't attribute this to any negligence on the technician's part, and he pointed out the issue to us and explained what had happened.
The technician underestimated the time for the furniture to dry but that caused us no inconvenience; we had planned for a longer drying time.
It was uncomfortable and a little offensive, to be honest, so even though they did a great job I'm not sure I'd ask them back.
9pm, after no one showed or called I left a voicemail asking to be contacted about the status of my appointment. As of 5pm on Sunday I still had not received a call so I left a second voicemail. As of 10am Monday I still had not received a call so I reached out again and this time someone actually picked up. I asked to speak with a manager and was told they are all in a meeting to call back in 10 minutes. I called back in 30 and was told they were all still in a meeting. I called back in another 30 minutes and was hung up on twice; I never got an answer on any subsequent call attempts. I am very disappointed in this company. Not only did I waste the time and energy moving ALL my furniture only to move it back on Sunday evening but I'm also having my husbands family in town for the long weekend and really needed to have the carpets cleaned prior to their arrival (which is Thursday morning). This leaves me 3 weekdays (and we both work during the week) to find a new company who hopefully has availability over the next 3 days at a time that works with our schedules. I am EXTREMELY disappointed... and now stressed. Not a great company.
The service provider was knowledgeable, professional, prompt, and had great communication skills (called to confirm ahead of time and then called to let me know on her way - and even called to followup the next day). I will definitely use them in the future.
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