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The staff was friendly and treated me like a long term customer (even thought it was only my first visit).
I request my equipment be returned to me in whatever state it was in and I would take it somewhere else. The manager refused to release my mower until I paid $35 for estimating the type of repairs necessary. I explained that the equipment has been in their possession for 2 1/2 months and the work had not been done and that I didn't agree I should be responsible to pay the estimation cost due to their lack of communication poor service. I was told it wasn't their problem, that Honda requires a large order for them to send parts.
I left without my mower to decide how I should handle this conflict; you be the judge.
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