"I brought in 2 mowers and a weed-eater for tuneups, which worked out just fine. However, I brought them an Echo hedge trimmer that would not start. After 1 week, I called and was told that they were waiting for a part - no estimation of when it would ...more be done. After another week, I was told that they had ordered a carburetor and it was being shipped from Japan, so I would have to wait another 2 weeks. When I asked for the part number of the carburetor, they refused to give it to me, saying, "We have to pay for a program to give us those." I picked up the trimmer, paid a $20 minimum fee, and took it to another shop. It turns out that the carb was fine. It had a plugged fuel filter."
Rated Review by Laura C.
"Completely perfect. I did not even recognize my lawn mower it looked so good. It's running great, the service was fast, and the people there are very nice. I definitely plan to use them again.
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"Could not have gone better. I was worried the early spring would require a long wait time due to the increase in service requests but to my surprise I left my mover on Tuesday and it was ready for pick-up on Friday. When the mower was ready they provided a phone call to inform me the mower was ready for pick-up. It was has been 5 weeks since the ...more repair has been completed and not problems have been experienced.
The staff was friendly and treated me like a long term customer (even thought it was only my first visit). "
"I dropped off my mower January 28th 2013 for regular servicing and repair to the self-propelled system. I have called to check on the status repeatedly since that time; 75 days have now past. I received a call 4/8/13 the mower would be ready for pick up 4/10 and went to pick it up on 4/12/13; counter staff told me the equipment hasn't been repaired ...more or serviced.
I request my equipment be returned to me in whatever state it was in and I would take it somewhere else. The manager refused to release my mower until I paid $35 for estimating the type of repairs necessary. I explained that the equipment has been in their possession for 2 1/2 months and the work had not been done and that I didn't agree I should be responsible to pay the estimation cost due to their lack of communication poor service. I was told it wasn't their problem, that Honda requires a large order for them to send parts.
I left without my mower to decide how I should handle this conflict; you be the judge. "