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Family Doctor reviews in Asheville
My wife had surgery on December 2, from which the recovery had not gone well. On December 26, she asked me to call in a prescription refill to our pharmacist. At 12:10 pm, following what I had known as the protocol of the practice, I telephoned our pharmacist to have a prescription refill sent to our physician's office. The pharmacist later confirmed that the prescription refill request was confirmed as received by "
Upon the request of my wife, I drove to "
One of the two people behind the desk asked if I had called the "triage" line. I responded that I did not know what the "triage" line was, and that I had left a message with a medical assistant. This person responded that it takes 2 - 5 days for a prescription refill request to be processed and that they do not check the messages on the medical assistant line until the end of the day. I told this person, repeating what I had previously said, that I did not leave a prescription refill request on the phone. I had asked my pharmacist to send a request to the their office, that they had not heard back and I was there to check on it because they ("
At this point, the person behind the desk disappeared with out an explanation. I asked the other person behind the desk is there any thing they could do to make this happen. My wife was a patient of Dr.
My experience can be summarized in the following points:
Even though this office uses electronic medical records, it took over three minutes to access my wife's records and over 25 minutes to determine that she needed to make an appointment for the prescription that they saw in her records. Never, at anytime, did they offer or attempt to make arrangements for my wife to see the physician on call, Dr. ”
17 Parkway Loop
Checked in with staff, rude as usual.
Approx. wait - 10Mins.
Called by Dr. going to doctor. Then she takes my blood pressure!
Spent approx 30 min. with Dr.
Next to their lab, the most unbelievably great labs in this area and it is in house! They are actually competent and compassionate!
Out to front so they can ignore you waiting or trying to see which HAS to get this one.
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All Family Practice Doctors in Asheville , NC
New Kensington, PA
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