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"Arrived on time. Two men, the owner and another employee came and cleaned my rain gutters. Cleaned up any mess before they left.

-Margie L.

"I guess The cleaners were really nice and really helpful as people: they just didn't get my house clean enough. They covered all the ground and gave it a good" once over, but if there was a water ring on the table they dusted, they left the ring because they "dusted it." If the counter was wiped, but the peanut butter smudge was still there, they had "wiped it" and so on. When I pointed out that my idea was that the floor was to be clean, not that mopping had been done, I got, "If that's what YOU want." As if most people don't care if their homes are clean and I am the only one who thinks it's not okay to leave cat hair on the carpet because they ran the vacuum over it once and it didn't come off. When I realized I was waiting for them to leave so I could clean the house, I was done. I came up with an excuse and told them not to come back. On a secondary note: it took more than a month after they were done before the bills came for their work.


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Angie's Answers


RUN, don't catwalk away !

If there is a strong urine smell, you have to assume their realtor noticed it even if they were acclimated to it and had them clean the carpets so there would be a chance of selling it. The fact there is still strong odor means it has saturated walls, run down behind baseboards, saturated carpet and mat and subfloor, etc.

Short of a total strip-down of all flooring and baseboards, shelves, mantles, etc and complete sanitizing and chlorine bleach treatment of thereby exposed surfaces followed by repainting and reflooring, you don't have a prayer of getting rid of it. If they let their cats spray and urinate in the house they probably did it all over the house, not in one area, as cats tend to want to go to the bathroom in a "clean" area, not in one fixed spot like dogs.

You are looking at probably $20,000 to get rid of the smell for sure, and even then if the house gets humid in rainy or hot sticky summer weather, the smell could come back out of subflooring, etc.

There are a lot of houses out there - I would bet you looked at this one with intent to buy because it was cheap compared to the competition - well, now you know why, and if you buy it I bet you will know why again every time you come into the house, and get run over by the same train when YOU try to sell it.

Just walk away.


This is Kyle K from Member Care. Thanks for your question. I'm happy to help!

The Super Service Award is the highest honor given to companies by Angie's List. The exclusive recognition is given annually to service companies who have achieved and maintained a superior service rating from our members throughout the past year. There is no fee to accept the award, and members look for Super Service Award winners when making a hiring decision because only about 5% of companies on Angie’s List meet the strict eligibility requirements. Being eligible is an excellent achievement!

I hope this information help! Please let me know if I can assist further. You can respond to this thread or submit a new Answers post. You can also reach us at memberservices@angieslist.com. We're happy to help!

Carpet Cleaning reviews in Asheville


They were very available, punctual and professional. Did what they said they would, when they said they would and with a great attitude. Cleaned up after themselves and used green materials. Love working with companies I can trust on all levels. Would highly
recommend Five Star to anyone
- ken B.

arrived at our inn. A young gentleman, , accompanied my husband upstairs to view the staircase. Note I said view. He viewed the stain, never touched the carpet at all and announced to my husband, I have bad news. This won't come out. It looks like . My husband tried ...More to explain to the fellow that he did not believe it was as it was found on the bottom of our guests shoe. He made no further comment and left the house to confer with the other worker, who never even entered the house to look at the staining, and returned with his contemporary's corroborative diagnosis on a stain he'd never even viewed that it was in fact . We were completely stunned. No further evaluation, no tactile experimentation with the stain. It was completely apparent to us that this company did not want this job.
We called to find out if this was their typical response to stained carpeting. In view of the fact that their job is a result of people needing their dirty carpets cleaned, it seemed completely out of the realm of reason that it was. We were routed a man in . He stated that he was the owner of this company and would be in touch with the Asheville district manager. Thus far we have heard not one word from this person.
Clearly, we still had the problem, a house full of guests none of which would have been a bit delighted to have seen the stained staircase. Frankly, I wouldn't blame them one bit. We went immediately to Angie's list and blessedly, delightfully found Five Step Carpet Care LLC.

Amazingly enough, the young man representing this company arrived at the inn, thoroughly evaluated our stains, promptly removed them at a more than fair price (Please see review written for this company if you require carpet cleaning) and was back in his vehicle headed home within a very short time. So, not only were the stains removed. They were removed without fanfare and very, very easily. Not over 10 min from his arrival time.
I wish I could tell you something logical regarding the behavior of Company but I don't have any idea what was going on save to say it was patently obvious that had no interest whatsoever in cleaning the carpet. Frankly, had this happened in a home application it would have been irritating but in a business application, it was a situation in which I do not intent to find myself again. We value our guests and deliver our best to them.
took customers of nearly 40 years and handed them on a platter to another company. Doesn't' seem like a great business model to me. I will not be calling this company again.
- Patti W.

We are bed and breakfast owners. Today at check out we noted many areas of dark black staining occurring all the way down our staircase after a guest left our upper floor room. We found this same substance on the carpet in their room. Normally, we tend to this kind of thing ourselves but the type of stain, coupled with it's profusion and resistance ...More to come up with our traditional methods made me re-thing proceeding. I sought out Angie's list.
I cannot say enough good about this company. With no notice at all (any more than we had) I explained to 's answer machine my plight. In very short order, we were phoned back. immediately dispatched his son to our inn.
He arrived promptly at the time we'd been told to expect him, evaluated the stain and immediately set out to remediate our problem. We were worried about this stain. It seemed to smear significantly at our attempts to remove it and the carpet is a very light beige. Within a very short period of time both flights of steps and the guest room were restored to our complete satisfaction.
We are very fastidious regarding our idea of clean for guests and this company renders an EXCELLENT job.
I would like to add that the Steamer folks, my usual "go to" company had arrived earlier, adding to my worries, when without any kind of evaluation or effort to clean it at all, deemed the carpet "unable to be cleaned." My new carpet cleaners are Cleaning. The will be doing our living room carpet in January.
To take this a step further. the pricing was more than completely fair. These folks knew. because we have an entire house full of people, that we were between a rock and a hard place. They did not press their advantage in that regard. As a result of that and their completely responsive business model and their excellent work, they have our business moving forward. They've earned it. Thanks so very, very much. An added bonus...eco-friendly, all natural products.

- Patti W.

We had numerous very bad spots in a light carpet. They were from our dog having thrown up and we were unable to get them out on our own. The fellow that came out used various machines and was able to get all the spots out. He was prompt, polite and really knew how to deal with the problem. There was never any attempt to get extra money. We will ...More definitely use this service again.

Service was prompt - those representatives I spoke with were very polite. The day of the service they were running ahead of schedule. I was not at home but they communicated via phone and photographed the gutters before and after service. The clean up was to my satisfaction.
- Sarah C.

Crew came promptly, were very polite, gave me a quote for the extra floor we wanted cleaned. They carefully moved the furniture and rugs out of the way and cleaned our wooden floors.
What they did they did fine, but it wasn't a deep clean. They told us that some of the spots would have to be dug out. However, I'm pretty sure that nothing ...More so drastic would be needed. I actually didn't expect they would get on the floor with steel wool, but I think they were in a hurry to get to the next job.The floors looked better than when they came, but not strikingly so.
- Peggy B.

Providers arrived on time and were very courteous and professional. They did exactly what I requested and then performed a couple of other small things on their own.
I definitely would use them again!
- Marcia G.

The company was diligent about contacting me and following up a day in advance as a reminder of the appointment. was the employee who came. He was on time, did great prep work and I couldn't be more pleased with the job.l I've hired them to come back next week for another painting project. It will cost about double ...More the Angie's List deal, but still reasonable. I hope they send the same worker but if not, I assume all of their employees will do a good job.
- Cynthia M.

Carpet Cleaners in Asheville

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

2 Clean Professional Services

3869 Sweeten Creek Rd

A Powerhouse Move

644 Edwardian Lane

ABC-Restoration & Cleaning

PO Box 527

Absolute Cleaning

59 Hilltop Dr

Absolute Tile

20 kaitlyn rd

Advanced Cleaning Systems

422 N Grove St

Affordable Carpet Cleaning

Hillcrest Dr

All Around Asheville

170 Woodland Drive



Alpha-1 Carpet Cleaning Systems

PO Box 16074

Asheville Cleaners

230 Merrimon Ave

Bee Clean of North Carolina

PO Box 433
Bryson City

BioTek Environmental Inc

534 St Andrews Rd


51 Gudger Road



Carolina Construction

141 Chickadee Hollow Lane



Chem-Dry Of Hendersonville

201 Price St

Christian Brothers Construction Services, llc

4B Long Shoals Road, #309

Clean My Space

176 Shiloh Road


P O BOX 801

Clean Time

P. O. Box 801

Cleaning Fairy

77 E Chestnut Gap Rd

Color Your Carpet

9733 Elaine Rd.


PO Box 1288
Black Mountain

Crisp & Clean of the Carolinas

613 Downing COurt

Direct Dry-Tech Carpet Cleaning

70 Sherwood Trail

Executive Cleaning Inc.

86 Monroe Pl

First Fruits LLC

1986 Old Balsam Rd.

Five Step Carpet Care LLC

22 Piney Park Rd

FRS Cleaning

173 Rutledge Rd

GK'S Carpet Rug Cleaning

16 Monroe Place

Green Clean 360


Heaven's Best Carpet Cleaning

27 Stone River Dr

Hendersonville Insulating and Restoration

3379 Greenville Hwy
Flat Rock


28 Cold Creek Road

morales services


Mountain Air Clean

11 Arden Road Apt H

Mountain Automotive Detailing

454 Mcdonald rd

Oxi Fresh of Flat Rock Carpet Cleaning

638 Spartnburg Hwy

PlumKleen Services LLC

224 Thompson Street #170


134 Eastwood Ave


Mills River



ServiceMaster of Buncombe County

1150 Sand Hill Rd

Seth Prater


Stanley Steemer

85 Avery Creek Rd

Sunshine Cleaners & Restoration Inc



East Flat Rock

The Dusting Divas

15 BIscayne Dr

Togar Rugs

562 Long Shoals Rd



WNC Complete Cleaning and Plus

19 north ann st

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