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Albany Kitchen And Bath Remodelers Reviews
Everything was done very quickly, but thoroughly. The roof was the most important repair and they gave an estimate the day after I contacted them. They squeezed me in and were able to start the roof right away. I needed that, obviously. They then scheduled the rest of the work which was not an emergency and started a few days later. Everything was done in 2 weeks time.
The crew is pleasant, well-mannered and VERY knowledgeable in every aspect. They have generations of the same families working in the crew for over 30 years. They function like a well-oiled machine. They take great pride in their work and left the place cleaner than it was when they arrived. They were always on-time (they were there a few minutes early to set-up and started the work on time). I have a few other properties that I am definitely going to have them repair. The price was exactly right. I got some quotes from other companies that were almost double. I had one company that barely beat their pricing, but when looking further into it, it was only 2 guys that would have been doing the work and they had limited experience. This job needed a CREW like HRS or it never would have been finished. Also, they have a showroom in East "
The experience was very good, from start to finish. would for many other contractors, but in the end, you won't be sorry."
I would never use them for anything that involved actual plumbing, venting or electrical work. They made so many building code violations that were dangerous I feel compelled to warn others from using them. There is a reason they don't like to follow the law and pull building permits. Their work would fail. If you are going to just replace a sink/tub/counter top or re-tile a bathroom the probably can handle that fine. Any job that is more involved you put your house or family at risk. If you do use them for anything more involved make sure they pull a permit and have a building inspector check their work. They talk a good game up front when you're signing them up. Once into the job they take dangerous shortcuts.
Because I liked them so much at the start it took me a while before I could accept how bad a job they did. But looking through the facts I now have a lot of fixes that are needed to make the house safe and up to code. I tried to get by w/o a permit. I know that is my mistake, but that is no excuse for the poor work they did.
From the start:
We were excited when starting the project with them. The price was in line with other estimates we had received and the design was better than some of the other companies had given us. May of the fixtures they suggested were things we wouldn't have found ourselves but turned out to be excellent choices. The items they sell looked good and we like the fact that it was a one-stop shop. We chose them because they have their own work crews so we thought that would ensure higher quality and fewer issues like we've had with contractors we've hired ourselves.
The workers do show up everyday once they start and work every day until the job is complete. They were also nice and easy to have around. So I rate them high on punctuality and being personable. The job started in a reasonable time. They did a good effort of controlling the debris during demo.
The rough-in work was okay until part way through. Then the problems started. I started finding serious code violations. I'm not talking about a picky local code that someone may not know about, but basic NYS code that is available on the NYS web site. Venting bathrooms into the attic. Removing insulation when doing work and then not replacing it nor informing me so that I just happen to find it by accident. I went from R55 down to zero thanks to them. Wiring in electrical Fire hazards. No vapor
Update after Provider Response:
- The bathroom vent was not vented through the roof. Originally the builders left the flex pipe in the attic without any venting outside the house. After debating this with the workers they agreed to fix this and use a hard pipe through the roof. However they still have two separate bathrooms venting through the same pipe, thus causing drafting from one room to another. So there was a code violation,which would NOT have be address had I not found it and forced them to fix it.
- Insulation was not put back. I have photo to prove. They also did not seal the gaps around the bathroom vents. I pointed these gaps out to the foreman and he said quote "you can close those with caulk" So I paid roughly $33K and they want me to fix their issues.
- Dangerous electrical fire hazard. They installed non-IC rated electrical light under insulation. It was not fixed correctly until the third try. At first they argued that it wasn't a problem. If anyone thinks putting a non-IC rating light under insulation is okay, they should not be working in construction.
- There was an electrical outlet 2 inches from the tub. This was not in the original construction. The workmen had to move it due to the new location of the bathtub. I pointed out the problem and they refused to move to a safe distance because that is all that the existing wires would reach. They did not offer to relocate to the adjacent wall. The only option they offered was either to leave the dangerous issue or close it up. I chose to have them clover it.
- Since the original review, I have also found that the tail joists were not nailed or attached to the header joists. They did put down a 3/4 plywood and screwed that well, so that is carrying the load, but building code requires that the tail joists are attached with either joist hangers (preferred way) or to toe nail them. This was from where they cut out a joist to install the new toilet drain. I have photos with the joists with zero nail holes. I am going to fix this myself.
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