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starting in June I called
I spoke with you Monday about either sending someone out here to remove the awnings that I already put half the deposit down,16 weeks ago or I would like my deposit back. I was told on the day your man came here to give me an estimate that it would be a 6 week wait time. I have still heard nothing, no response what so ever, no phone call with an apology and refund of my deposit, no e-mail, no one showing up to take down the old awnings, nothing. I will contact my lawyer tomorrow seeing how I gave you to the end of this week to respond.
I received the following e-mail reply on August 5th, 5 days later
Thanks, as you will note on your paperwork there are no cancellations.
it was only after I threatened legal action and that I would be contacting the Better Business Bureau that they came out to remove my old awnings. I sent the following e-mail on august 5th
I am finishing up a letter of complaint that I will be sending to the Better Business Bureau within the hour that details from the first time I contacted Atlantic Awning on April 11 through last Friday when I expected my deposit to be returned and how I have heard nothing from you until this recent e-mail, a time period of 17 weeks on something that I was promised would take 6 weeks when I spoke to Mr
I expect to have a reply from you within the hour.
I received the following reply on August 5th
On Tuesday, August 5, 2014 12:14 PM,
We would like to remove the awning tomorrow morning the 6th. Let me know if this works.
They came out first thing in the morning to remove the awnings “17 weeks after I ordered them and put half the money down” and under threat of a lawsuit I sent the following e-mail on august 25th
Ok so its Aug 26, tomorrow will
can I expect them to be installed this year or am I hoping for too much?
Again I have heard nothing from either Miss Yennaco or
I sent her a copy of the complaint that I sent to the Better Business Bureau and this was her reply
bottom line is, this is what you'll be dealing with if you chose
I'm going to the courthouse tomorrow to file a small claims lawsuit
After deciding on the specific model, we called and asked them to do the installation after coming back from vacation. They agreed accommodating our schedule. They showed up on time (with a crew of 3) and completed the installation within an hour as promised. One of the guys explained to me how to maintain it and how to adjust its slope (our awning model had this capability).
Overall a great experience with no issues, no delays and no misunderstandings. I definitely recommend the company to anyone who wants to install awnings in their house.
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
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