Doctor's office staff sours overall care experience
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Description of experience: "Dr. Sanson saw our son for the first three years of his life and our daughter for the first week of her life."
Member comments: "She's pleasurable to work with and we miss her. But, the more Dr. Sanson's practice grew, the more difficult it became to go there.
"Her staff was incredibly rude — prompting us to change offices. After which, they wouldn't allow me to speak with her and became increasingly unreasonable. They wanted to charge me for an incomplete set of medical records.
"Dr. Sanson's a great doctor, just don't upset the staff — they'll make your life a nightmare."
Heath care provider's response: "It's always humbling when parents are confident with the medical care I provide, and I appreciate when they tell me so," says Dr. Jayne A. Sanson.
"In regards to the issue at hand, I shall take the candid comments as constructive criticism and have discussed the concerns with the staff. As such, we have implemented plans to improve patient care, including a pediatric triage nurse, another medical provider and expanded hours."
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