Window company accused of improper installation
Dallas Penalty Box
Agua Dulce Pools LLC
Failed to respond to Gabrielle Babcock's complaint about pool service she says she was billed for even after she fired them.
All State Glass Solutions Inc.
Didn't reply to Randal Manning's complaint about a glass repair job he says was poorly done.
Also in the box...
Cartier Pool And Spa
Editor's note: Pro Green Inc. Professional Landscape Management responded to Angie's List and has been removed from the Penalty Box. Their case remains pending.
COMPLAINT: Randal Manning, Carrollton, Texas
"I hired All State Glass Solutions Inc. to replace fogged glass in my window and sliding door. We scheduled six appointments, and they showed up for two.
"They quoted a price over the phone of $285, and the technician showed up with an invoice for $324.
"The workmanship was extremely poor. The sliding door was put together incorrectly and old broken weather stripping was used on the window.
"The manager reviewed the work and insisted the door was reassembled correctly, and additional parts at an additional cost would be required to fix it.
"I asked for a refund, and he refused, saying they would come out to fix the door. However, I didn't trust him to show up and definitely not to perform the work correctly.
"I hired another company to repair the work. The technician for this company said he'd never seen such poor workmanship in a window."
DESIRED RESOLUTION: "I would like a $324 refund."
STATUS: Penalty Box