After hiring several movers over the years, including a good experience with highly rated moving company Two Men and a Truck in Des Moines, Iowa, Angie’s List member Cynthia Nieb of Broomfield, Colorado, says she’s learned to do her homework. “I interviewed four companies. I knew I was buying a service and I had to be smart about it,” she says. “As a result, I didn’t have any problems.”
But member Rebecca Stone says she encountered nothing but problems when she hired American Eagle Movers to move her from Austin, Texas, to St. Petersburg, Florida, last summer.
She says the poorly rated Pompano Beach moving company, named a Miami Worst Contractor of 2011, arrived a day late, raised the price by $1,200, demanded cash before unloading and caused damages in excess of $40,000.
“It turned out to be the move from hell,” she says, adding that she didn’t hire them off the List because she didn’t have a Tampa membership at the time.
An FMCSA spokeswoman confirmed the agency revoked American Eagle’s moving license four times since 2005 for lack of insurance, and it’s currently investigating five complaints against the company. Robert Buck, American Eagle’s vice president, says he fired the driver who handled Stone’s move and lets an arbitrator handle claims, but declined to name the third party handling Stone’s case.
Stone says she received a call from someone claiming to be a “third-party adjuster” who wanted to issue a small check for American Eagle, but she told them she wanted to talk to her attorney. “It’s like someone stealing your car and [saying they’ll] reimburse you for dominoes in the back seat,” she says.
Two other poorly rated movers, Texas Moving Service in Kaufman, Texas, and Bravo Moving in Atlanta, also were named 2011 Worst Contractors for similar consumer-related issues. Bravo never returned messages, and Texas Moving says it no longer brokers moves.
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