COMPLAINT: Tonya Walker, Marietta, Ga.

"I hired Compoundweb Inc. of Woodstock [Ga.] to redesign my website. It was the worst experience I ever had. I paid Aaron Crow [the owner] a $300 deposit, as he said he had been burned by customers in the past. The completion date stipulated in the contract came and went, and half of the work was still missing.

"He said he would have the rest completed in two weeks but asked for the remaining $300 because he had rent to pay. I paid him. He never touched my website again. Every time I e-mailed or called, he gave me one excuse after another for why it wasn't finished.

"I decided to terminate his service, and only asked for $300 of the $600 back since he did do some work, but I also wanted my files since I paid for them. He told me he would only give me access if I agreed to a $175 refund. In my desperation to end this experience, I agreed. He gave me access to the files, but I have not received the refund."

DESIRED RESOLUTION: "I would like the $175 refund."

STATUS: Penalty Box