COMPLAINT: Jean Rainbow, Golden Valley, Minn.

"I hired Centerpoint Energy Home Service Plus to install a water heater.

"I was not present when the installer did the job, but my wife signed a paper stating that if the installation didn't meet code and they had to come back, there would be an additional charge.

"The first inspection didn't meet code, and it required them to come back and provide ventilation for $240. I called Centerpoint, and they told me they couldn't quote a complete price over the phone.

"It's misleading to quote a price and then have to sign another agreement while they're installing it that requires you to pay more. It's hard to back out of the deal if you want hot water.

"To me, it should be an underlying assumption that the work will be up to code."

DESIRED RESOLUTION: "I want Centerpoint to absorb the $240 they charged me to bring the appliance up to code."

STATUS: Penalty Box

Editor's note: Centerpoint Energy Home Service Plus declined to participate in the Complaint Resolution process.