COMPLAINT: Janaka Madawela, Falls Church, Va.

"Up until the job was done and paid for, Luis Home Services was prompt in returning my phone calls and keeping appointments. Unfortunately, after he (Luis Camacho, the owner) left the site and I needed him to come back and address a couple of issues with his work, it was the complete opposite.

I noticed that the range was uneven and there was one tile that was a potential toe stub. To get him to fix those items I had to call him over five times before he even answered his phone. After that he set up three appointments with me and never showed up for any one of them. This company does not stand behind its work."

DESIRED RESOLUTION: "I want him to fix the tiles that were not installed properly in the first place."

STATUS: Penalty Box

Penalty Box

Verizon FiOS
Didn't give Debra Akridge the free TV she says she was promised as part of a promotion. Third month in the Box.

AGS Glass Experts
Didn't respond to Allen Jacobs' request for a refund of his $9,800 deposit for work he says they didn't start. Third month in the Box.

Dawson's Brickwork
Didn't respond to Deborah Sapiurka's request to re-grade the brick path so water will drain properly. Second month in the Box.

American Lawn Brothers
Didn't respond to Laura Perron's request for a partial refund of the $350 she paid for firewood she says is junk. Second month in the Box.

Luis Home Services
Did not respond to Janaka Madawela's complaints about floor tiles she says are not installed correctly. First month in the Box.